Welcome to the Q&A Forum

Hello there!

When you first create your campaign, we perform a rush collection to gather data for your site. Generally you'll start to see this information come through within 24 to 48 hours of campaign creation. You can check out the Rankings tab of your campaign to see if they've arrived!

However, if you added new keywords after the initial creation of your campaign, they will not be included in this rush collection and you will need to wait until your next weekly crawl to see results. It's difficult to tell which case this is without looking at the campaign, but if you have additional questions please contact us at help@moz.com to take a look!

Hi Brandon! Sorry to hear you're having trouble setting up your campaign.

There are a number of reasons the subdomain in question might be inaccessible. It's possible the crawler is being blocked on a server level, or that AWS is blocked, or that the page is returning another sort of server/client error. We're happy to help diagnose this if you write into help@moz.com with details about the specific domain you're trying to enter!

Generally we expect listing update on our partner directory sites within 8 to 12 weeks. Moz Local focuses on updating your listing with Factual, Foursquare, Neustar/Localeze, Infogroup, Best of the Web, Acxiom, Citysearch, CityGrid, Bing and Superpages.

You can update your listing information with our non-partner sites at any time you like! Moz Local will monitor places like YP, Yelp, Hotfrog, Google, and Facebook on your behalf to help identify duplicates and inconsistencies.

I hope that helps!

Hey there! Sorry to hear you're seeing mixed information in your emails.

Unfortunately this is hard to diagnose without taking a closer look at the report email and campaign in question. We'd be happy to take a look and help you sort it out if you email the Help team at help@moz.com with the details of your account!

Hi there!

We have a few resources that can help get you started on your SEO journey.

Beginner's Guide to SEO

The SEO Learning Center

The Getting Started Guide for Moz Pro

SEO Training

If you have any questions about the tools or services, feel free to give us a shout at help@moz.com!

Hi there Eric!

The Yellowpages listing we are associating with your Moz Local listing is simply a best-match search for that site. Often this means we're not seeing a better match in the Yellowpages backend at that time. This can happen for a number of reasons, including the page not being available in the Yellowpages API, or updates not yet taking affect in their backend. We're constantly listening for matches on that site, so your best bet is make sure the YP listing matches your Moz listing exactly. Unfortunately, since we're not directly partnered with YP, there's not much we can do to force the listing to surface from our end. If you know it's correct but we can't pick it up, the only real downside is a slight ding to your listing score.

I hope that clarifies things!

Hi there! Sorry for the trouble.

I checked on your account and it looks like it was already refunded by one of our team members. You should have received a follow up email about that.

Please let us know if you have any other questions!

Hi there!

Right now we don't offer a way to view metrics for multiple countries simultaneously, but I am happy to pass along this request to our product team. If we offered this option it would likely still eat up a separate query credit per country, however. Please let us know if you have any other feedback about the tool!

Hey there!

While Moz Pro doesn't display keyword rankings in custom timeframes, you can access your historical keyword data by heading to the Rankings section of your campaign, scrolling down to the Tracked Keyword Overview, and hitting the 'Rankings History CSV' button. That will send you a CSV of all your keyword ranking data from the beginning of your campaign! You can then use that data to construct reports for custom timeframes.

I hope that helps!

Hi there Cathleen!

Moz Local actually automatically pushes out your listing information to our directory partners on a continual basis! That means if you make any changes to your listing, the tool takes care of all resubmissions on your behalf.

I hope that helps!

Hi there!

It's difficult to answer this question without know how your campaigns are currently set up and the exact domain of the new sites areas. Generally speaking, if you're tracking a domain in a campaign and are not restricting the crawl to a specific subdomain or subfolder, we will crawl all pages accessible on that site as long as we can find links to those pages. If you're having the domain redirect to an entirely new domain, that may cause more complications as the new site could be seen as out of scope. If you want us to take a closer look at the situation and your existing campaigns, please reach out to us at help@moz.com.

Hey there! While our keyword corpus for Keyword Explorer is large, it does not cover all keywords. If you see "no data" reported for a keyword's volume, it means we do not yet have volume information available. The good news is that your Keyword Difficulty score is unaffected by volume data, as it relies on SERP rankings, so you can definitely still find useful data! We are continually adding keyword volumes to our database, so we may have data for these keywords in the future. I hope that helps clarify things.

Hey Jamie! Sorry to hear about your frustration with the Google Analytics feature. I can definitely understand why this would be a pain point for you. While we don't offer a search function for Google Analytics profiles at this time, I'm happy to give this feedback to our product team! Thank you for bringing it to our attention!

Sorry for the trouble! There are a few specific details that need to be present on those listings in order for us to appropriately detect and match them to your Moz Local data. Here is list of the criteria for those sources that will enable us to validate your listing:

• The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local.
• The primary phone number listed must be a unique local number or a toll-free number.
• The primary page category must be “local business”.
• A minimum of 2 visitor check-ins are required. Not sure what to do here? Head to Facebook's resources to see how to let people check in and how you can check in.
• The page must be fully accessible to all potential visitors, so any restrictions based on age, location, etc. must be disabled. This can be easily checked by attempting to view the Facebook page in a Chrome incognito browser while not logged into a Facebook account; if you can view the page normally in these conditions, the accessibility should be in good shape!

If you're still unable to determine why we're not picking it up, feel free to write in to help@moz.com and we'll be happy to investigate.

Hey Justin!

It usually takes only a few hours to populate your keyword metrics in your list, but sometimes it can take up to 24 hours. If you're not seeing data populate after that time feel free to write into us at help@moz.com, and we can take a look!

Hey Susannah!

Moz's crawler is built to be more sensitive to crawl issues than Google's crawler as we feel it's better to provide more data than less. If you're wondering what's causing certain crawl errors to pop up you can always check out our Crawl Errors Guide. It's hard to know what's causing your 403 errors without looking at the site and campaign, but if you'd like help in diagnosing the issue I recommend writing in to help@moz.com with your details so we can check it out!

Sorry for the trouble! There are a few specific details that need to be present on those listings in order for us to appropriately detect and match them to your Moz Local data. Here is list of the criteria for those sources that will enable us to validate your listing:

• The name, address, and phone number (NAP) listed on the page must be an exact match with the listing in Moz Local.
• The primary phone number listed must be a unique local number or a toll-free number.
• The primary page category must be “local business”.
• A minimum of 2 visitor check-ins are required. Not sure what to do here? Head to Facebook's resources to see how to let people check in and how you can check in.
• The page must be fully accessible to all potential visitors, so any restrictions based on age, location, etc. must be disabled. This can be easily checked by attempting to view the Facebook page in a Chrome incognito browser while not logged into a Facebook account; if you can view the page normally in these conditions, the accessibility should be in good shape!

If you're still unable to determine why we're not picking it up, feel free to write in to help@moz.com and we'll be happy to investigate.

-- update: the new Moz Pro site crawler is now live, this means we can now crawl your SNI site. If you have any queries please check this post on fixing 803 errors, or reach out to help@moz.com --

Hey there!

Patrick linked to a really helpful Q&A article, but the other big cause for an 803 error would be SNI (Server Name Indication). Unfortunately I don't see the actual domain included in your question, so it's hard to be sure, but that's usually the prime suspect. Our current site crawler does not support SNI and if that is in use on your site, we will have trouble crawling it.

The good news is that we have begun to develop a new crawler that supports SNI, which is currently in beta. If you're interested in being a part of the beta testing, you can head here to sign up: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1

I hope that helps! Feel free to reach out to us at help@moz.com if you want to discuss these errors in greater detail on a non-public forum.

Hey there! Thanks for the question.

Our link index updates about once a month, and while it is large it does not cover the entire web.

Most new sites and links will be indexed within 60 days, but some take even longer for a variety of reasons, including the crawl-ability of sites, the amount and quality of inbound links to them, and the depth of pages in subdirectories. We run on a breadth-first approach, starting at the top of a site's hierarchy and moving down from there, so it's less likely that pages deeper in the site will be present.

You can check to see if we have indexed an individual page on your site by entering the URL into Open Site Explorer. We do recommend using a multitude of sources to get the best idea of your overall backlink profile, including internal links.

Let us know if there's anything else we can help with!

Hey there! Yes, we do support Moz Local in Canada now.