Great response from Tim.
To add a few further pointers:
1. There are some great lists of citations around so take a look and get a list together
2. Total volume of citations matters and more is generally better (there are diminishing returns obviously) and you wan to make sure you have all of the important ones your competitors have. You can easily dig in and see you local competitors citations with some Google-Fu:
“Competitor biz name” AND “Competitor zip” -site:http://www.competitorssite.co.uk
This will show you a good batch of citations for your competitors (look at the top 3) and you can create a hit list.
3. Quality of citations - beyond getting the NAP 100% consistent and dialled in make sure you look at each one of the citations as a potential advertisement for your business. Build in your keywords and the service areas into the description as well to work on that co-occurance of keywords and improve the ability for your site to rank for these sub areas.
4. Reviews - 5 reviews will generally give you a bit of a boost (around 2 places). 10 reviews will give you a quality score in your listings again which can influence clicks and more importantly persuade customers to get in touch. Create a policy to drive positive reviews. Don't cheat, but ask clients you know who are happy if they would not mind reviewing. If you can figure out a way to get them to work in your keywords and location into the review as well then that will only help (again, don't cheat, don't build dodgy reviews, they will know and it will hurt the other good work - do this properly).
5. Make sure your on page optimisation is dialled in 100% - no excuses on that one
**6. **As with the citations make sure your Google+ listing is as good as it can be. Images, video, a great description. Don't just copy and paste the same description, write it out each time so it is a little different. Take your time. Do it properly.
7. Local links are also important so if there are local business organisations or sites then look to get links (and possibly citations) from those sources as well.
Local is deep and complex when competitive but in most cases, in the UK at least where we operate, it is easy to get up there with some simple strategies as listed above and small businesses can get found by local customers without having to do some of the bigger player strategies that are sometimes out of reach.
Hope that helps!
Marcus
