Welcome to the Q&A Forum
Browse the forum for helpful insights and fresh discussions about all things SEO.
Hi there! Kristina from Moz's Help Team here.
Our on-page grading tools such as Page Optimization and On-Page Grader should see keywords regardless of capitalization or not. If you're not seeing that as the case, please open up a support ticket with us by emailing help@moz.com or clicking the blue chat icon on the lower right of the product and be sure to tell us what the URL/Keyword combo is you're optimizing for and we'll be happy to investigate further for you!
Thank you,
-Kristina
Hi Sam! Kristina from Moz's Help Team here.
I'm sorry if I'm a bit confused by your questions here. I'm not familiar with a lot of terms outside of what our tools provide, so I may need some additional information from you before I'm able to fully assist here.
Our Site Crawl that's available within a Campaign in the Moz Pro tool is going to crawl all pages of your site that it's able to find and crawl and return them within your full Site Crawl report. This report comes in the form of a CSV file. In this Site Crawl report, we will be providing you with information on the HTTP status of the page at the time we crawled it, additionally any other contributing factors that our crawler comes across that we've deemed as important in regards to the overall SEO of your site. Here are all of the factors our crawler considers and will point out for any of your pages if noted on that page:
High Priority Issues:
Medium Priority Issues:
Low Priority Issues:
In addition to the above issues we'll report back on, we'll also provide the Page Authority, Linking Root Domain Count, Internal and External Link Count if your pages have been included in our Mozscape Index. Additionally Anchor Text, URL Character Count, URL Dynamic Character Count, Title Character Count, Link Count, Redirect URL if one exists, Tag Value, Referrer (what page within your site did we locate a link to the current page we're reporting on), Rel Canonical Tag if one exists, Meta Description Tag, Duplicate Page Content and Duplicate Title if found.
You can also check our Site Crawl Help guide on the Help Hub here, too: https://moz.com/help/guides/moz-pro-overview/crawl-diagnostics
Does this perhaps get close to answering your question? If there's anything else I can assist with, please don't hesitate to let us know or email help@moz.com for directly messaging with my team here as well.
Thank you!
-Kristina
Hi there! Kristina from Moz's Help Team here.
I had a chance to peek at the account that you've written in from, but I'm only showing that you are a Moz Pro subscriber and don't have any Moz Local listings purchased, so I'm sorry if I'm a little confused by your question or how we can help here.
If you wouldn't mind shooting an email to our team at help@moz.com with your account and listing details with some more specifics of how we can assist, that would be most helpful.
We look forward to investigating this further for you soon!
-Kristina
Hi Karthik - Kristina from Moz's Help Team here.
These are all great questions, and the decision is really up to you! We've seen other users do all of the above that you've mentioned here. You can create a campaign for your entire site, and then if you have subdomains in your site that you'd like to specifically analyze you can do that as well. To do that, you create the campaign with the URL to your subdomain and use the Advanced options to narrow the crawl to just that subdomain: http://www.screencast.com/t/Qmmx5J4Zn
From here, the options are yours: you can add just specific keywords (local and national alike)/competitors/etc to this campaign and however you'd like to organize and analyze your data from there.
I hope this helps but please let me know if there's more I can assist with. And as always, you can contact our team directly by emailing help@moz.com or clicking the blue chat box on the lower right of the tools.
Have a great day!
-Kristina
Hi there! Kristina from Moz's Help Team here.
I'm afraid our tools don't keep records of which user (seat) has made changes to campaign data.
We do keep track on our end the dates & times and what changes are made to campaigns, but we don't record any data about the user who made the changes.
I apologize for the above info, as I'm sure you were hoping for a different answer. Please let me know if there's more I can help out with - and as always, you can reach out to our team directly anytime by sending an email to help@moz.com or clicking the blue chat box icon on the lower left hand side of the product.
Thank you!
-Kristina
Hi Wendy! Kristina from Moz's Help Team here - I wanted to chime in here as I had a chance to look over your site and it appears that your site is blocking AWS.
We are getting a "403 Forbidden Error" when attempting to access your site as AWS: http://screencast.com/t/P858BVEQk
Additionally, this 3rd party tool, hurl.it which also uses AWS is getting an Internal Server Error when trying to access your site as well: http://screencast.com/t/N5T822Zpdo
Please re-connect with your developers and make sure they're addressing the issue with your site blocking AWS and that should resolve the issue you're seeing currently in Moz.
I hope this helps but please let us know if there's more we can assist with!
-Kristina
Hi there - Kristina from Moz's Help Team here.
I'm afraid we don't at this time have the ability to make our Keyword Explorer tool default to a particular search engine other than United States - en-US at this time. It is a manual action that will need to be selected each time a search query is performed.
Upon uploading a list of keywords, however, you do have the ability to default your list to a particular search engine, in case that helps? For more information on how the CSV needs to be formatted, you can view examples of that in our Help Hub article here under the Frequently Asked Questions.
As always, you can reach out to our team by emailing help@moz.com or clicking the little blue chat icon on the lower left of the product. I hope this helps but please let me know if there's anything else we can assist with.
Thank you,
-Kristina
Hi there! Kristina from Moz's Help Team here.
It looks like you have a few campaigns, so it is difficult for me to look into what may be the issue here without a bit more detail. If you don't want to share which campaign you are referring to here, as well as examples of the issues you're seeing and more information on the "Google Tags" you're referencing here, can you please email us at help@moz.com or click the blue message icon in the bottom right corner of your campaigns to send us the details of which campaign you had this issue on so that we can investigate further?
I look forward to hearing from you soon.
-Kristina
Hi Rachael! Kristina from Moz's Help Team here.
It looks like you have a few campaigns, so it is difficult for me to look into what may be the issue here without a bit more detail. If you don't want to share which campaign you are referring to here, can you please email us at help@moz.com or click the blue message icon in the bottom right corner of your campaigns to send us the details of which campaign you had this issue on so that we can investigate further?
I look forward to hearing from you soon.
Thank you,
-Kristina
Hi there! Kristina from Moz's Help Team here.
When you add new report combinations between your regularly scheduled update for URLs that aren't already in the rankings, you will see the [No Title] message and no data for the page score. This is because we aren't able to record new data for these reports between weekly updates. Once your campaign updates again for the next week, we will automatically record this report information and the title and page score will then display in the Track & Monitor list.
I hope this helps but please let me know if there's anything else I'm able to assist with! And as always, you can reach out to our team directly with any product-specific questions by sending an email to help@moz.com or clicking on the blue chat icon in the lower right of the product.
Thank you,
-Kristina
Hi there! Kristina from Moz's Help Team here.
Sorry to hear you're having troubles with the MozBar extension in the Chrome store. I just checked on my side and all appears OK to me, so perhaps you can check to see if you still have it installed already in your list of extensions and if so, remove and try to re-add it to see if that helps?
I took a short video here for you on how to un-install/re-install the extension.
Here's the direct link I used to re-install the extension from the Chrome store as well.
As always, you can reach out to our team directly by sending an email to help@moz.com for issues of this nature, but I hope this helps. Please let me know if there's anything else I can assist with.
Thank you,
-Kristina
Hi there - Kristina from Moz's Help Team here.
Unfortunately at this time our crawler isn't compatible with Server Name Indication (SNI), which appears to be in use on your site. In general, SNI is a totally acceptable security configuration, but our crawler simply isn't equipped to be able to handle these settings.
http://screencast.com/t/dB2C3eVJ7gN
I found this thread in our Community Q&A forum with lots of other users running into the same problem, so it's definitely something we're aware of and working to address: https://moz.com/community/q/804-https-ssl-error
The good news is that a recent update has been made, and we're ready to accept beta SNI customers to test it out. Please see the article here that explains this further: https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni and if you're interested in being a part of the beta testing, the link to the sign up page is here: http://goo.gl/forms/LCvL9Ix8JDHfbAvr1
I apologize for the inconvenience in the meantime, but hopefully we'll have it fixed soon! Let me know if there's anything else I can do to help!
Hi there - Kristina from Moz's Help Team here 
Thanks for writing in and sorry to hear about the troubles with your MozBar. We've been seeing reports from other customers with the tool, as well, and have updated our Health Page to reflect the known issues we're seeing with the tool at this time.
There's a couple of steps we've seen work for others that might help you with your issue at this time. Can you please attempt these steps on your side and let us know if you're still seeing issues?
Clearing your cache and cookies of all Moz related data is a very important step since we've recently required authentication for the toolbar to function properly. If you are still having issues after that it means the problem is coming from our side and we'll have to wait for an update from our MozBar team.
Sending over the below information to help@moz.com that we can provide to our developers would be a huge help in their efforts on diagnosing the issue, so if the above steps don't work for you, can you please perform the following steps and send over this screenshot to us?
Thank you so much for your help, and for your patience while we work to resolve these issues. I look forward to hearing back from you about the above.
-Kristina
Hi there! Kristina from Moz's Help Team here.
It is true to our Mozscape index is scheduled to update roughly once a month. Since Moz focuses on quality of links over quantity, we are always focused on the most relevant links to display to our users. It's possible that Moz's index will leave out some of the lower-quality (non-link juice providing) links out of our index because of this. So, that might explain why you may see some discrepancies with what other tools may be showing.
Just a few points on how we compile our index:
The idea here is that we're focusing on the highest-quality links we can find, coming from the most prominent pages of authoritative sites. So, while you may not see every link for a site within our index, we're aiming to report the most valuable ones available!
Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for many reasons - including the crawl-ability of sites, the number of inbound links to them, and the depth of pages in subdirectories.
You can see our most recently updated schedule here as well as some more technical metrics on our Mozscape API Updates page. You can also see when the last and next updates happened on the Open Site Explorer (OSE) homepage at any time.
I know this is a ton of information, so if you have any questions or if I didn't make anything clear enough, please don't hesitate to ask! And as always, you can reach our team by emailing help@moz.com anytime.
Thank you!
-Kristina
Hi there! Kristina from Moz's Help Team here.
The metrics for the lists you create in Keyword Explorer should come back from fairly quickly, but we notice from time to time that lists get stuck in Gathering Metrics for several keywords. Usually re-creating the list solves the issue. Is that an option for you? I know it's not very convenient at times to re-create a list, so if that's not an option for you, I'd be happy to create a support ticket for you so we can escalate the issue you're seeing to our Engineering team to see if they can resolve the issue on our end.
As always, for questions of this nature or any issues with Moz's tools, you can reach out to our team at help@moz.com which generally produces a faster response from someone on our team than posting the issue here.
I look forward to hearing back from you on this!
-Kristina
Hi there! Kristina from Moz's Help Team here.
We noticed that you also wrote into our team and we've processed this refund and cancellation per your request. If there's anything else we can assist with on that topic, I'd like to recommend responding to the conversation we had in your Help ticket or by emailing help@moz.com for further assistance.
We're sorry to see you go - I hope you have a great day.
Thank you,
-Kristina
Hi there - Kristina from Moz's Help Team here.
Thanks for reaching out to us and I'm sorry to hear you are experiencing issues with Mozbar. Since this is an extension of your browser, it may be difficult for us to isolate as the toolbar will rely on your personal settings in the browser.
Here are somethings you can try to get it working:
Make sure you are not in incognito mode
As always, you can reach out to our team in the future with any product-related questions by sending an email to help@moz.com or clicking on the little blue chat icon on the lower half of your screen while in the tool.
I hope this helps but please let me know if you're still needing assistance.
Thank you,
-Kristina
Hi Jake! Kristina from Moz's Help Team here.
It looks like you have a few campaigns, so it is difficult for me to look into what may be the issue here without a bit more detail. If you don't want to share which campaign you are referring to here, can you please email us at help@moz.com or click the blue message icon in the bottom right corner of your campaigns to send us the details of which campaign you had this issue on so that we can investigate further?
I look forward to hearing from you soon.
Thank you,
-Kristina
Hi there! Kristina from Moz's Help Team here.
Unfortunately at this time there isn't any integration between Keyword Explorer and the Rankings area of your Campaigns. You're not the only one that has identified an opportunity in our product in this area! I'll be sure to pass along your interest in getting this feature added into a future version of our tools in the future.
I apologize for the inconvenience. As always, you can reach out to our team with any product questions of this nature by sending a note to help@moz.com or clicking on that little blue chat icon on the bottom right of the tools.
Thank you,
-Kristina
Hi again!
Rank Tracker as well as Crawl Test are a part of our Research tools that are included with your Moz Pro subscription. This means that if you are not a subscribed user of Moz Pro you unfortunately will no longer be able to use these tools.
The report that you receive in the Crawl Test tool is completely separate from the full Site Crawl that occurs within your campaign. This is meant to be a "in-the-meantime" report that you can run while you're waiting for your weekly Site Crawl to update within your campaign. So, the answer to your question is no, unfortunately. You will need to wait for the weekly update to occur on your campaign in order to see the Site Crawl area of your campaign to be updated with any new findings.
As for the funny characters in your crawl test report, I'm going to open up a ticket for you with our Help Team so that we can troubleshoot this for you, outside of this forum area. You should receive an email confirmation shortly of your created ticket and someone should update you soon with some additional information on your CSV download.
Thank you! Again, you can reach out to our team for questions about the product by sending an email to help@moz.com or clicking the blue chat icon on the lower left of the tools in the future.
-Kristina