Welcome to the Q&A Forum

Thanks for posting this Jon, I really love this discussion. It's amazing to see people in the community wanting to be TAGFEE as well. When we first started talking about it internally I remember feeling a bit relieved. Each of the words and the overall meaning and feeling are so positive, I feel that it makes my job a bit easier. I always have these tenets top of mind and that means both at work and in life in general.

I've personally had a rough year with health issues and such and keeping TAGFEE in mind has helped to keep me focused and positive. I've also found that these also help me as a parent. I often find myself thinking "What's the TAGFEE way to respond to [this situation]". Now I'm not perfect and sometimes these principles can be hard to live by, but it gives me something to strive for and constantly want to be better.

Seeing the community wanting to implement these in their work/life as well makes me giddy! Thanks again for starting this thread.

Hey Joey!

I actually just gave a guest lecture last week on this exact topic. You should check it out on slideshare and see if it helps you out a bit! http://www.slideshare.net/jennifersablelopez/lopez-dedicated-passionate-community.

Thanks!

Jen

Check out Rand's blog post about it for all the details: http://moz.com/blog/open-site-explorers-new-link-building-opportunities-section.

We'd love for you to check it out and leave us your feedback!

Thanks,
Jen

Hi guys! For now we don't have any plans to change our ranking tools because this information is valuable to our customers. Plus it really is public information that is relevant to their business and they should have the right to access that. We are however looking at various alternatives and will be actively engaging with PRO members and the general community for a long-term solution. Be sure to watch the blog for more info!

Thanks,

Jen

Hi Eric,

Open Site Explorer doesn't use Google at all, it uses our own crawl of the web which we call the Linkscape index. Hope that helps!

Jen

Hi David!

Are you looking for this post http://moz.com/blog/tips-for-filming-whiteboard-presentations from Nick Sayers?

Hi Eric,

Thanks for reaching out, our goal has always been to help our customers as quickly and efficiently as possible, while always staying TAGFEE throughout. I can completely understand your frustration here, and interestingly enough we've been talking as a team about how we can ensure that contacting is as easy as possible, and ensure that we're able to still give the best service possible.

Normally emailing us at help@moz.com, or submitting this form: http://moz.com/help/contact, will always do the trick. This weekend however we experienced some server issues which seemed to cause many of our help emails to bounce, and right now we're hearing that many folks are getting a response saying our mailbox is full. We're feverishly working hard to get this resolved, because we do care deeply about the customer experience.

I've assigned your question to our Customer Service Manager, and will ping him about it as well. We'll update this thread when we have more information about the mailbox quota issue. At that point you will be able to send an email with the specific issues you're having.

Thanks for all your patience, and for bringing the issue to our attention! If we don't know about it, we can't fix it.

Have a good day!

Jen

Hey William,

Sometimes other members just try to be as helpful as they can.

Jen

Hey everyone! OSE isn't going anywhere, we'd never leave you high and dry that way.

Yikes! I'm so, so sorry about this. We've just sent a "red alert" to the engineering team asking for them to dig deeper into the problem. This is definitely unacceptable for things to be running this slowly.

As Keri mentioned, we are working on a better solution long-term which should go up in a couple weeks. But we'll get on this ASAP to get things running better in the interim.

Hi Lara! Yes, we'll definitely have a video bundle for this year's MozCon videos. We've just finished editing the videos and we're now working on getting them all set up and open to purchase. They should be available by the end of the month. I'll be sure to go back and update this post when they're live!

Thanks for asking!

Hi Donna,

I think it's fair to feel that way, it's definitely frustrating on all ends. While we do try hard to be as open and upfront as we can with information, we can most definitely work harder on getting it out sooner. I also very much appreciate the kind words about the community, and that you took the time to leave your thoughts. I'm sure many folks feel the same way. I'll let Rand (or others) jump in and respond as well, but I wanted to say thanks!

Jen

Hi! OSE and the toolbar do use the same data, they both pull from the Linkscape index. It would be helpful to take a look at a specific URL so I can help point out what's what. But one thing to note, as Daniel already mentioned, when you're looking at the toolbar it shows both Page data and Root Domain data. In OSE at first glance you're getting just the data for that page. If you click on the "Full List of Link Metrics" tab, you'll see the exact same numbers.

Hope this helps! I'm happy to help further by looking at specific URLs.

Thanks!

Jen

Thanks for this response EGOL, between you and Dana, you've got us all talking. We want to make the right changes for the community, so I always appreciate when these conversations come up. We're going to keep your suggestions in mind as we start to delve into some changes to Q&A.

Also, thanks for all you do!

Jen

Hi there! Sometimes the issue is actually that the status doesn't get updated properly. But it can take quite a while to get through the queue as we get a lot of entries. All of them are gone through, researched to see if they've been published elsewhere, copy edited, etc.

Sorry it's taken a while to get to yours! I just checked it out and the idea is great. I'd love to see a screenshot or some kind of image in there to show what you're talking about. If you have an image or want to make some changes, send an email to editor at seomoz.org and we'll help you out.

Again, sorry for the delay!

Jen

Hi guys! Badges have long been on our to-do list but unfortunately the only "official" ones are on the badges page linked to previously. I love the idea of having a PRO badge though, and it's good to know people would like to have them. I'll be sure to let the team know about this thread and that there's an interest.

Thanks!

Jen

Hello!

These are great questions, we have a welcome webinar each Friday, you can sign up for this weeks here: https://www3.gotomeeting.com/register/718064534. We'll do a live walk through, and answer all your questions as well. Additionally, I'd check out our campaign set up videos and check out the FAQ in our Help Hub: http://moz.com/help/guides/getting-started/campaign-setup. These should help you get the ball rolling!

Hope this helps,

Jen

Wow. It's times like this that make me feel so proud to be a part of this amazing community. Unfortunately there isn't a way to opt out of the free month, but I do appreciate where you're coming from! It's interesting to hear that it makes you feel uncomfortable to know that you could be rewarded for your efforts. But think about this, the reason we offer rewards is to help keep the Q&A forum at the top of its game. And from what I can tell, that is exactly what you help do by participating. I might not be able to change your feelings about this, but I hope that not being able to opt out, doesn't mean you'll stop adding to the community. Because we need more of you.

Oh yea... and pizza and fruit baskets would be a hit in the office.

Hi! We hope to have the videos up in the next few weeks. Be sure to watch the blog and your email for info about getting the videos.

Thanks!

I beg to differ that social networking is just a fad that's propagated by tweens teens and females. Sure when you look at Facebook data, the largest number of users are 18 to 25 year olds, but that's only like 20%, the other 60% are in other age groups, mainly older. And more than 50% of Facebook users globally are men. On the note that it's just a fad, social networking in general has been around for many years and I don't see it going away any time soon. Sure it's going to change and morph, but social networking is simply are part of our future.

If you're doing social right, you're not regurgitating the same thing that's on your website. You're building a community, engaging with your users and helping to grow your brand.