Welcome to the Q&A Forum

Anytime! No glitch on either side as it is the standard behavior with data propagation through large data warehouses

Hi Amber!

I've added your account to the list for the next wave of accounts that'll be granted access to analytics. It may take about a week or so before your account is rolled in, but you'll know you have access when you're campaigns page shows a "Back to the New Version" link:

http://screencast.com/t/7lB1Gz3c

Hope you had fun at MozCon!

Hi DaddySmurf!

Managing brand rules can be a little confusing at times. Here is a great blog post that might be able to clarify some things for you: http://moz.com/blog/introducing-branded-keyword-rules-and-metrics

Hope this helps!

Hi David,

To answer your first question what you are seeing does not affect Moz at all as we use multiple IPs to avoid bias. In OpenSiteExplorer links are not affected by locality.

Check out the FAQ we have for Universal Rankings at the bottom of this link: http://moz.com/help/pro/rankings

Hope that helps!

There will be a 30 day renewal notice and by then we will definitely have an option to submit a cancelation or opt out of renewal.

Hello!

Sorry about that. We are working on getting these tools back up soon which will still be unsupported. If you want to share your feedback or make any suggestions there is a discussion here: https://seomoz.zendesk.com/entries/23997093-Bring-Back-Comparative-Link-Finder-Tool

Hope that helps!

Hi Don

I'm afraid labels and filters are only supported in campaigns. I would recommend submitting a feature request to see if it is something others may find helpful. Send your suggestions over on https://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

Other customers will be able to see your request and it can help prioritize building it if more interest is seen.

Hope this helps!

Hey Josh!

With the latest increase of crawl limits for all campaign, unfortunately the lowest is set for 10,000. If you have less than 10,000 pages then we will only crawl the total amount of pages you have. Takeshi has great tips on excluding certain pages from being crawled in robots.txt

Our user-agent is rogerbot so an example would be

User-agent: rogerbot
Disallow: /categories/

Hope this helps!

Hey Rich!

Can you tell me how long the Google page has shown the correct information? We don't store a cache of the results returned from each service as it is checked daily. While the page itself has the correct info, Google's API is not updated with the correct address. I would recommend reaching out to them to let them know it is not updated and they should be able to push the change to their API.

Hi Chris

I have confirmed that we are not having any issues with the ranking report emails. Are you using an email client or using webmail? Would you be able to send me a screenshot of what you are seeing?

Cheers,

Hi Lorenzo!

I am terribly sorry you feel that you are not receiving updates. I did respond to you on the 18th providing a workaround to run a crawl test before the web app is scheduled to run. I also happily offered to give you a full credit of your next month's service once we can resolve all of your issues we have open with our engineers. For open issues you will receive a much faster response if you reply to our existing emails as you do have a record of hearing from me within an hour since I initially made contact with you. Sending a new support request will put you behind 100 other support requests which I will not be able to see so I will not know you are asking a new question.

I do see your cancelation has been submitted and if you have not yet requested a chargeback with your bank, I am more than happy to refund the $249.

Let me know what you would like to do as I really want to help you resolve these issues.

Hey there!

It looks like you are referring to the same domain in your other question here: http://moz.com/community/q/have-a-campaign-but-only-states-1-page-has-been-crawled-by-seomoz-bots-what-needs-to-be-done-to-have-all-the-pages-crawled

I've posted my response there as the solution will also resolve this issue.

Cheers!

David Lee
Moz Help Team

They don't have a direct way of reaching them but many have been successful through their help center here: https://support.google.com/business/?hl=en#topic=4539639

Hi Kristy

I replied to the email you or someone from your company that was submitted. I will continue to work with you there!

Cheers

Hello!

OSE won't necessarily crawl every page depending on their authority.

Just so you know, here's how we compile our index:

• We grab the most recent index.
• We take the top 10 billion URLs with the highest MozRank (with a fixed limit on some of the larger domains).
• We start crawling from the top down until we've crawled 90,000,000,000 pages (which is about 35% the amount in Google's index).

Therefore, if the site is not linked to by one of these seed URLs (or one of the URLs linked to by them in the next update) then it won't show up in our index.

Mozscape focuses on a breadth-first approach. Therefore we almost always have content from the homepage of websites, externally linked-to pages, and pages higher up in a site's information hierarchy. However, deep pages that are buried beneath many layers of navigation are sometimes missed and it may be several index updates before we catch all of these.

If our crawlers or data sources are blocked from reaching those URLs, they may not be included in our index (though links that point to those pages will still be available). Finally, the URLs seen by Mozscape must be linked-to by other documents on the web or our index will not include them.

For now, the best thing you can do to help your domain become indexed is to work on link building for links from sites with high mozrank. If you need help with that, you may want to ask the Q&A community about it who can give you great advice!

Hi Naman,

I found the culprit! It looks like you are blocking rogerbot from crawling here:

User-agent: Ezooms
Disallow: /

I just learned today that we have a crawler alias, Ezooms is an anagram of Seomoz

Removing this will let us crawl.

Hope that helps!

Hi Art

I just want to confirm if you are seeing incomplete, duplicate, inconsistent listings fall off but not see the score increase? If those changes are not picked up, this would explain the score from not moving. Picking up those changes will depend if the service we are querying has updated their API. Most of the services we are searching will host two databases, one which can be accessed live directly on the page. If our tool is not picking up the changes, then you would need to report those services to let them know their API is not reflecting the updates.

If they are being picked up and the score is not moving, I am researching this with our engineering team and will let you know what I find out.

Hi Maarten

Make sure they keyword + URL combination is already not on the list. If it is you might experience an error or no action after submitting as it's trying to add a duplicate. See if you can find the keyword already in your list and click on the refresh icon.

Hope this helps!

Hi Kasper!

You can use www.opensiteexplorer.org to export backlink data. We can only provide up to 25 links per linking root domain.

Hope this helps!

Hi Everyone!

I am very sorry about the reports being incomplete. I can confirm this is also consistent with my own account. I will have our engineers take a look at this and I will let you know as soon as this is resolved!

Cheers!