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    4. Moz Pro, our web crawler, and sites that use SNI (804 HTTPS SSL) error

    Moz Pro, our web crawler, and sites that use SNI (804 HTTPS SSL) error

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    • jon.white
      jon.white @Naomi_AE last edited by

      Happy to say we added all survey respondents to the beta today.  Let me know if you don't see the option?

      Naomi_AE 1 Reply Last reply Reply Quote 1
      • jon.white
        jon.white @TheJayeCowle last edited by

        Hello!

        Yes the beta is now open and I am happy to be able to add you. Please complete this form and we will add new users weekly.  https://docs.google.com/forms/d/e/1FAIpQLSeaJFsouoRBGF--pEK1MYfWJOhq6KU7NIGu6m2ZpNLnSXgsUA/viewform?c=0&w=1

        To find the beta, log into Moz Pro and choose a campaign.  You will see a link in the left navigation.

        Thanks,

        Jon

        planetargon TheJayeCowle 2 Replies Last reply Reply Quote 0
        • jon.white
          jon.white last edited by

          Hello all,

          Happy to be able to share that the beta is now open.  If you filled in the form above then you will have access to the beta as of today.  If not, please add your information and we will be adding new participants weekly.

          Thanks for your patience,

          Jon

          Naomi_AE fying 2 Replies Last reply Reply Quote 0
          • planetargon
            planetargon @jon.white last edited by

            Where would we see a beta invite?

            jon.white 1 Reply Last reply Reply Quote 0
            • jon.white
              jon.white @planetargon last edited by

              To find the beta, log into Moz Pro and choose a campaign.  You will see a link in the left navigation.

              (missed that first time around so added it to the response)

              planetargon 1 Reply Last reply Reply Quote 0
              • planetargon
                planetargon @jon.white last edited by

                Thanks, Jon. I don't see that when I log in and choose a campaign. Do I need to sign out/back in?

                planetargon 1 Reply Last reply Reply Quote 0
                • planetargon
                  planetargon @planetargon last edited by

                  Update: I signed out then back in... now see the Site Crawl v2.

                  1 Reply Last reply Reply Quote 0
                  • Naomi_AE
                    Naomi_AE @jon.white last edited by

                    Hi Jon,

                    Thanks for the reply. I don' see the option. If I can be added that would be great.

                    jon.white 1 Reply Last reply Reply Quote 0
                    • TheJayeCowle
                      TheJayeCowle @jon.white last edited by

                      Thanks Jon, just signed up!

                      1 Reply Last reply Reply Quote 0
                      • Naomi_AE
                        Naomi_AE @jon.white last edited by

                        Hi Jon,

                        Any news on my above message? If I cant crawl my site i'm going to have to cancel. which I don't want to do.

                        1 Reply Last reply Reply Quote 0
                        • jon.white
                          jon.white @Naomi_AE last edited by

                          Hi Naomi.

                          Please can you email me the email address you use to log in to Moz Pro?  You can get me at jon@moz.com.  I will get you manually added.

                          Thanks,

                          Jon

                          1 Reply Last reply Reply Quote 1
                          • fying
                            fying @jon.white last edited by

                            Hi, Jon-

                            My site (https://www.paloaltou.edu) never encountered 803 or 804 issues until yesterday's report- which all of a sudden flagged 100 pages for this!

                            Did the opening of the beta crawler on 1/30/17 have any affect on the live version of the crawler that could've caused pages to now get flagged as 803/804 issues?

                            Thanks,

                            Kristin

                            DavidLee 1 Reply Last reply Reply Quote 0
                            • DavidLee
                              DavidLee @fying last edited by

                              Hi Kristin

                              I can confirm your issue is not related to SNI or the new beta crawler as your site does not use SNI.

                              Outside of SNI and intermediate certificate issues, 803/804 responses will mostly be temporary at the time of the request to reach a page, which is very difficult to isolate unless you see the same URLs appear in each new report.

                              I wouldn't worry about the spike until the next crawl occurs where you will want to look for re-appearing URLs which will then help you isolate possible issues with your SSL configuration.

                              Export the CSV for the current URLs to compare with next weeks crawl.

                              Hope this helps

                              fying 1 Reply Last reply Reply Quote 0
                              • fying
                                fying @DavidLee last edited by

                                Thanks, David!

                                DavidLee 1 Reply Last reply Reply Quote 0
                                • DavidLee
                                  DavidLee @fying last edited by

                                  Anytime! 🙂

                                  1 Reply Last reply Reply Quote 0
                                  • johnhamman
                                    johnhamman last edited by

                                    I am having the 804 error on the crawl for my sites too. Both hosted on wpengine.com and using cloudflare.com. I submitted to the beta.

                                    1 Reply Last reply Reply Quote 0
                                    • griffinassoc
                                      griffinassoc last edited by

                                      Having 804 errors on a site that is hosted with WPEngine and is using CloudFlare. I've submitted for the beta.

                                      1 Reply Last reply Reply Quote 0
                                      • dylanbdg
                                        dylanbdg last edited by

                                        Submitted for beta. I'm still on the free trial and so far IN LOVE with Moz tools - but we have 60+ clients, many of which are on GoDaddy Managed WordPress hosting (I know, I know...) and we are recommending SSL to every one of them. I will be unable to justify expense of Moz if SNI is not supported - very much looking forward to this implementation! Thanks Moz crew.

                                        1 Reply Last reply Reply Quote 1
                                        • jmsdonline
                                          jmsdonline last edited by

                                          It's unfortunate that I have been following the progress of this for almost a year and every time it seems to be the same response from the Moz team... "Coming Soon". Well, I have applied for the beta program as all of my clients are using SNI via Let's Encrypt and some on CDN providers. It makes the price point almost NOT WORTH IT, nor does it instill much confidence to a potential customer when this issue has been bounding around the internet for almost a year with little to no head way.

                                          Hopefully we get a response to this (the beta access) soon as I can not possibly justify spending the money on a service that other FREE tools can do. The one thing that would make this worth it is the ability to actually crawl my clients sites under one roof... which cannot be done atm.

                                          jon.white O-IO 2 Replies Last reply Reply Quote 0
                                          • jon.white
                                            jon.white @jmsdonline last edited by

                                            Hi - which mail address did you use to sign up for the beta?  And which email address do you use to log in to Moz Pro?

                                            1 Reply Last reply Reply Quote 2
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