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Hey there!

That data should be available as soon as we have the full month's data to display. So now that it's September, we should have complete data for August by the end of the day today (11:59 pm Pacific time), and then you should be able to include the monthly timeframe in your Custom Report.

I hope that helps! If you've still got questions, feel free to drop us a line at help@moz.com and we'll do our best to sort things out!

Hey there! Tawny from Moz's Help Team here!

I think I can help! All you need to do is head to the Add & Manage section of your Rankings, here: https://www.screencast.com/t/np2VOGtTc2

From there you should be able to add in any keywords you missed the first time through. Hope that helps!

If you have any more questions we can help with, feel free to give us a shout over at help@moz.com.

Hey there! Tawny from Moz's Help Team here.

The reason you're getting those 804 errors is just like Joe Stoffel has suggested — SNI settings and our old crawler's inability to handle SNI compatibility settings. The new crawler, which populates data for the Site Crawl section of a Moz Pro campaign, doesn't have this issue — we've developed a solution for it and the issue is solved for campaign crawls. It's just out Crawl Test tool that still uses our old crawler and can still run into those errors.

Unfortunately, there's not much of a workaround I can offer for this one; the Crawl Test will continue to have those 804 errors and not be able to crawl any further into your site. I would recommend setting up a Moz Pro campaign for any sites you need to see Site Crawl data for.

I hope this helps! If you still have questions, feel free to drop us a line at help@moz.com and we'll do our best to sort everything out with you.

Hey there,

I was able to use Open Site Explorer to find the DA for your site: https://www.screencast.com/t/JAuXSgR83Gm

You should be able to just head to Open Site Explorer and search for your site. Are you having trouble doing that?

I'd love to help if I can!

Hey there! Tawny from Moz's Help Team here.

Unfortunately, there's no way to change the URL a campaign is tracking once the campaign is started. If you need to track a new domain, you'll need to archive or delete a campaign to make room for the new one.

I hope that helps! If you still have questions, feel free to write in to us at help@moz.com and we'll do our best to help with any and all issues you might run into.

Hey there! Tawny from Moz's Help Team here.

Unfortunately, there's no way to use our tools to find out when an inbound link was created, and there's no way to import that sort of data into Moz Pro campaigns. Sorry about that!

If you have any other questions we can help with, feel free to shoot us a note over at help@moz.com and we'll do our best to answer any and all questions you might have.

Glad that helped! Have a great rest of your day!

Hi there! Tawny from Moz's Help Team here — thank you for writing in and sorry about the trouble.

We do hear reports on this from time to time from our users.

One of the things we've discovered is that most of our users experiencing these issues have blocked all third party cookies in Chrome. Once we had them add an exception for moz.com that seemed to solve the remaining issues they were seeing.

That being said, would it be possible for you to check to see if this is the case for your version of Chrome? To do so, you'd just visit chrome://settings/content in your browser's bar, and then under the "Cookies" section - do you have the box next to "Block third-party cookies and site data"?

Here's an example.

If that box is checked, you can either un-check it and then click "done", or you will need to add an exception for moz.com by clicking the "Manage Exceptions" button just below it. The exception will need to specifically be formatted like this: [*.]moz.com.

Here's an example.

Once you've done that, please close the MozBar out completely, and then your browser out completely and then re-launch them and let us know if you're still having issues?

Thanks so much - sorry again for the inconvenience here!

Hey there! Tawny from Moz's Help Team here.

It looks like your site's robots.txt file is returning some errors to our tools. When I try to visit the robots.txt file from the root domain, which is where our crawler starts, I get a warning that the DNS address can't be found: https://www.screencast.com/t/ezfsiyVso4B9 That same file is returning a 503 error to our crawler: https://www.screencast.com/t/ROlNo8AQz

That robots.txt file doesn't redirect anywhere, so you may want to consider putting in a redirect there to your robots.txt file at http://www.dateideas.net/robots.txt.

The reason you're seeing 0 issues reported is that we weren't able to reach your robots.txt file, so we stopped crawling and didn't have any issues to report.

I would speak to your web developer or whoever manages your site for you about making sure that your robots.txt file is fully accessible to our crawlers and can be reached in a browser.

I hope this helps! If you've still got questions, feel free to shoot us a note at help@moz.com and we'll do our best to sort everything out with you!

Hey Kevin! Tawny from Moz's help team here.

I'm not 100% sure on this — I'm not an SEO, just a helpster — but I think 301 redirects are probably your best bet for passing on link juice. According to our resource on redirection, which you can find here: https://moz.com/learn/seo/redirection
301 Permanent Redirects pass on between 90% and 99% of their link equity (ranking power), so that's probably the kind of redirect you should use if you're hoping to pass link juice from one page to another.

I hope this helps! Maybe one of our illustrious community members can chime in here and weigh in on the topic, either to confirm what I've said or to demonstrate that I'm wrong. If you've still got questions, feel free to write in to us at help@moz.com and we'll do our very best to answer all your burning questions.

Hey there, Ricky! Tawny from Moz's Help Team here.

We use several different sources for our search volume data, including Keyword Planner and anonymized clickstream data. From there, we built a model that predicts the search volume range a keyword is likely to have with ~95% accuracy. For the nitty gritty details explaining how the model works, check out this article: https://moz.com/blog/sweating-details-google-keyword-tool-volume

You can read more about the Keyword Explorer Metrics in our Guide.
I've also got a few resources about keyword research and keyword strategy that might be helpful:

• The Keyword Research guide is a really good place to start if you need a refresher course!
• There's a great post in the Moz Blog about creative free keyword research
• If you're looking for insight into competitor keywords, try heading over to Open Site Explorer, pop in your competitor's URL, and take a look at the anchor text associated with their links. This can be a huge indicator of targeted keywords, which you might now decide to compete for!
• If you're curious how well you (or a competitor) is ranking for a certain keyword, or how well a certain page on your site ranks, hop on over to the Rank Tracker
• Use the Keyword Explorer tool to check how hard or easy it will be to rank for a certain keyword. Words with a higher difficulty score are harder to achieve rankings for, so some users will target lower difficulty words first and later tackle the hard ones. Something different works for everyone, though!
• When you've got your keywords and are ready to optimize your pages for them, check out the On-Page Grader. This will check a particular URL for optimization with a particular keyword or keyword phrase, and offer a grade based on how well it fares, as well as suggestions for improvement.

​I hope that helps! If you've still got questions about the volumes you're seeing, feel free to shoot us a note at help@moz.com and we'll do our best to answer all your questions in more depth.

Hey there! Tawny from Moz's Help Team here.

Shoot! You've already ruled out the only suggestions I have: either using the canonical tag to tell search engines (and our crawler) which version of the page has the best info on it and should rank highest, or add in some extra content on each page to differentiate them from one another.

Our tool has a 90% tolerance for duplicate content, meaning it'll flag anything that's 90% similar or more at the source code level, not just the viewable text on the page. In order to stop getting these duplicate content issues, you'll need to find some way of making each of those pages different enough from one another that they're not fighting each other for rankings anymore.

If you don't want to add a canonical tag or more text to the pages, the last option would be to just Ignore the issue in your Dashboard. If you do that, we'll stop reporting duplicate content issues for those pages going forward—we'll just ignore that class of issue for those pages. It won't fix the issue for search engines, but it would help you clean up your Moz Pro Dashboard.

I know that's not super helpful—I really wish I had some better advice to offer! Maybe one of our esteemed community members will have a suggestion for you that'll do the trick. If you want to follow up or have more questions for us, feel free to reach out to help@moz.com and we'll do our best to answer all your questions.

Hey there! Tawny from Moz's Help Team here!

We had thought that this was just MozPoints being a bit delayed in getting added to accounts, but now it's looking more like it might be a bug in our system. I've reported the issue to our community team, and we'll get on it ASAP! So sorry for the inconvenience!

It looks like we still haven't updated MozPoints any more recently than July 12th: https://www.screencast.com/t/4i1lo2pMpprI

You should be getting your MozPoints soon!

Hey there! Tawny from Moz's Help Team here.

Taking a look at your profile, it looks like there was a 20 point jump in the last week or so, but we've also been adding more MozPoints since then. It looks like we haven't added MozPoints from today yet, but we're still tracking them! https://www.screencast.com/t/tu0x45JOKqEf

I hope that helps! If you've still got questions, feel free to write in to us at help@moz.com and we'll do our best to answer them all.

Hi there! Tawny from Moz's Help Team here!

Nope, there's no way to use RegEx for our site crawl. Our crawler starts from your homepage and crawls each link it finds from there, unless it's disallowed by your robots.txt file. There's no need to use any code when you're setting up a campaign to crawl your site — you just enter the site you'd like us to crawl, and we take care of the rest. No tracking codes or RegEx necessary.

Hope that helps! If you've still got questions for us, feel free to drop us a line at help@moz.com and we'll do our best to answer them all for ya.

Cheers, 
Tawny

Nope, I don't think we have any Github badges like those ones. Sorry about that!

It's not necessarily that those links you're seeing with other tools but not with Moz's tools aren't relevant; it could just be that we haven't crawled and indexed the sites linking back to yours recently enough to include links from them in our index. If you're seeing 0 internal links reported, then that definitely means we haven't fully indexed your site, or if we have it was long enough ago that the linking data is no longer stored in the index, and we'll need to re-crawl and re-index.

The best thing you can do to get your site indexed by our tools is to search for it and the sites linking to it in Open Site Explorer. That should prompt our tools to visit your site and crawl and index it within the next few index updates.

Hey there! Tawny from Moz's Help Team here.

We're not quite sure what you mean. There are a couple different ways companies use badges with Github, but not an official badge feature. Can you give us an example of the kind of badge you want to use? We'd love to help, if we can!

So glad it's working for you now! Nice detective work on sniffing out that solution, too! High fives all around.