Welcome to the Q&A Forum

Hi Michelle,

Thanks for letting us know of this issue!  This is a known issue and we are taking steps to address it, I have included your account in a ticket that you should see some updates on soon.  I am very sorry your rankings did not display property

Please refer to the email I sent you for some additional updates.

Best,
Peter
SEOmoz Help Team.

Hi there!

Thanks for reaching out to us at Moz.  This is currently a known issue that we are investigating on our end. I have created a a ticket for you which you should see in your email soon.

If anyone is experiencing your either no data or 0s in your Monthly/weekly reports, please let us know by sending an email with your account email and your campaign information to help@moz.com.

Thanks for bringing this to our attention, I hope to speak to you soon!

Best,

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us!  I can certainly understand your need to have our crawler be accepted into your link protection program.  Unfortunately our crawler doesn't operate using a url to crawl your site, we use a collections of IP addresses behind the scenes to mimic a search engine crawler to provide the best diagnoses around.  With that said, a lot of our customer has had some success allowing our crawler on their server level through either their HTTP access file or other methods.  Unfortunately I am not a Web developer or a server admin, so I couldn't exactly let you know how to implement it. I would recommend you to perhaps change up your question and post a new question regarding some work around for your software.

Thanks for your time, I hope that helps.

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us!  I am sorry you are seeing some discrepancies in your rankings  I can definitely understand if there are some frustrations if you are not seeing the rankings you were expecting.  While I can't speak for the SEO reasons why you are seeing that (Novice SEO here).  I can definitely say that when I search for the terms "ceiling mounted air conditioning unit" & "Portable air con units" in Google.co.uk (using clean browser w/ no cookies, in private browsing mode).  I was not able to find the site www.airconco.com in the top 50 on my end http://screencast.com/t/Oc0mSGwu for "ceiling mounted air conditioning unit" but I was able to find rankings (12th) for "portable air con units"

The way our tool cuts the bias within search results is by collecting the SERPs using a series of IP representing different locales and serve up what Roger thinks is the most "Un-biased."  So while your site can rank #1 for weeks in a row, it is not unusual to see it disappear for a short period of time, although the rise of blood pressure can certainly be there (we're sorry for that!).  In the meantime, you are certainly welcome to use Rank Tracker to check your rankings daily if you prefer, I have put in a few on your keywords which you should be able to check out at: http://ranktracker.moz.com/

I hope that helps!  If you are continuing to see the same thing happening you should definitely send us an email at help@moz.com so we can get you escalated to the devs if we need to.

Best,

Peter
Moz Help Team.

Mary,

Thanks for reaching out to us!  That is a good question!  Our crawler can only crawl sites that are indexable and that are public, so if you set the report to run against the starting URL for the new folder, it would try to find that folder if it is public.  One thing you could try out is to set your site public right before a crawl date, then immediately close access to it, this is the only way I can think Roger would be able to do it

I am sorry that I can't offer something better, I hope that helps!

Best,
Peter
Moz Help Team.

John,

Thanks for writing in!  I would like to take a look at which project you guys were working with that this is happening.  I will go ahead and start a ticket so we can better answer your questions You should hear from me soon!

Best,

Peter
Moz Help Team.

Hi Jason,

Thanks for reaching out! In terms of how our system handles articles and transitions in keywords.  We give our users full control on how they want to format their keywords.  In your particular case since we pull the SERPs in Google it won't affect your rankings data, however since we pull our traffic data from Google Analytics, it might be best to put in a format would make cause the least amount of friction I.e with articles and transitions. Please note for the above I am only referencing Google US, in some locale articles does matter for some search terms.

Hope that was helpful!  Let me know if you have any questions by emailing help@seomoz.org.

Best,

Hi guys,

Thanks for reaching out to us.  Moz Rank Tracker on default does an exact match of the keyword to the search engine, so no quotation is needed  So for example, if you do "honey badger," we'll won't accept that since we only need the word or phase to be entered to compile an exact search the in the search engine.  Keep in mind you still have select an exact match on the url or an broad match of the entire url chain.

I hope that is helpful, please let me know how else I can help!

Best,

Peter
Moz help team.

Hello William,

Thanks for reaching out!  I am sorry that OSE have not returned the desired results that you were looking for.  while I am not sure what exactly the cause of why it wasn't able to crawl more of your domains linking back to your site, I would love to take a look at what is going on to see if that is an issue on my end.  I will now start a ticket with your email since this query has account information associated with this, it would also be more efficient for me to communicate with you there

I hope I can resolve your question soon!

Peter
Moz Help Team.

Hi Chad,

Thanks for reaching out, looks like this may be an issue with the Google oauth issue.  I went ahead and sent ya an email to explain and some of the things you can do to fix it  Hope you got that email

Basically with any Oauth process, your token sometimes expires ahead of time while our service is still on, this is entirely something on Google's end.  We are coming with a better solutions to keep your token "alive" in the future, but in the meantime you would just have to re-auth token by refreshing your connection between SEOmoz and GA.

Hope that was helpful!

Best,
Peter
SEOmoz Help Team.

Hi guys,

Thanks for the responses so far  I am sorry for the inconvenience this is causing you folks, this is an issue we are aware of and looking at currently.  The challenge for this issue is that we can't just simply turn off avatar retrieval since there is no detection for the email client that our customers use, this is an issue that snuck up on us since we simply did not forsee Microsoft Outlook's data retrieval techniques for their recent versions   With that said, our engineers are working hard to come up with a fix for this issue by looking possibly changing how we retrieval that data from the cloud.  In order to release a fix and not break dependancies else where, we need some additional time to come up with a fix and deploy it in a test environment.

In the meantime, you can view our Q&A email by either using the web client for your perspective outlook accounts or you can actually process a change for your non-outlook email if that's possible.  Thanks for the patience our customers have displayed so far, if you like us to give you an update when a fix has been made, you can either email us at help@moz.com or I could simply update this thread once a fix has been deployed!

Best,

Peter
Moz Help Team.

Hi Everyone!

Thank you for bringing this up, this is definitely a great question indeed  Bernard was correct that our API access has been revoked by Google late last year in 2012.  While our talks are always continuous with Google about obtaining that volume data back, our difficulties calculations and SERP collection is done independent of the API volume data  In the mean time you can stil obtain your volume data directly from Google Adwords API, since they have an agreement with you!

Hope that helps!

Best,

Peter
SEOmoz Help Team.

Hi guys,

Thanks for reaching out to us!  While I am not sure exactly what is happening, it does look like there might be an issue with the way your profile are compiling and checking off your points.  Could I trouble you guys to send in a ticket at help@moz.com.   That way we could get you guys through to our devs and see if there's an issue with our Q&A system.

Thanks for your time, I hope to hear from you guys soon!

Best,

Hi Carlo and Peter,

Thanks for the reply.  That can certainly be the case and you could be right  The totals are aggregates of monthly, however our tool might use a different schedule in terms of Bing returns.  This is simply a convenience we provide our users, since the keyword difficulty tool's core function is to show how difficult/competitive a certain phase/kw is, keyword volume is not a factor in our calculations and is done independent of keyword search volume.  You do have a great point about the Google Keyword Planner, unfortunately to achieve the volume and request we have to do, we would need the Adwords API which do not have access to at the moment

For the full story on our Adwords Adventures, you can read about it here:

http://moz.com/community/q/loss-of-google-adwords-api

In the meantime, we definitely recommend our users to check out Google's Adwords tool at: adwords.google.com since that is a free tool at the individual agreement level  I hope this helps!

Best,

Peter
Moz Help Team.

Phillip,

Thanks for writing in!  Just so I could see the problem that you are looking at, could you let me know the reports that you are looking at that you are seeing this issue  If you could let me know which report you downloaded, I could see if I could replicate this issue!

Looking forward in hearing from you.

Peter SEOmoz Help Team.

Hi guys,

Thanks for your questions so far  Currently in the Analytics Beta, which we are rolling out to all current PRO customers (trials included).  The G+ feature has not been fully implemented yet, the good news is that in our testing scenarios it is looking like we are very optimistic that it will be ready for launch day!

Thanks for your time and your efforts in making our tools go through a successful Beta.  We will do our best to get the full product to you folk as soon as possible.

Best,

Peter
Moz Help Team.

Hi there!

Thanks for reaching out to us.  I am glad you asked that question  Currently our dev team is working hard on getting that feature out there for release day.  Unfortunately the pdf branded reports are still being worked on and is going through its testing phase on the dev side.

I hope I helped clarify a few things, please let me know if you have any questions...I'm here to help!

Best,

Peter
Moz Help Team.

Hi there,

Thank you letting us know what's going on, I've looked into your diagnostic report, it looks like they are finding these errors because some of your pages are dynamically generated based on the URL that I can see.  If you actually go into the specific report you can actually go to the page that we are seeing this, in your example if you follow the link: http://e-maximos.com/?like_it=1033\.  This is what it looks like: http://screencast.com/t/tgDGr9JLAX4b.  It looks like our tool are reporting the correct errors, although I am not sure how Roger was able to crawl those site, although it doesn't look like your robots is set up to prevent him from going there either.

Since your site is written with Word Press, this is one of those situations where Word Press is a great tool for setting up sites on the fly, it sometimes is hard to set it up correctly, since it takes the code quality control out of the users' hands with widgets and plugins.  Unfortunately our support channel don't offer consulting as part of our service since we're a product company, also in terms of a solution I will leave this discussion open to see any of our other expert users will chime in to provide some of their insight. One thing to note is that you do have a private question to ask our associates any question you want, I would utilize that to make sure you specific site audit questions gets answered.

Hope that helps!

Best,

Peter
SEOmoz Help Team.

Hi guys,

Thanks for your input, honestly speaking our forum does need to perform some tasks faster  For example it does take a little to post a response to any question, which is a topic we discuss quite a lot internally on how to make our Q&A experience better overall.  Rest assured that our product team has some exciting changes coming, its just that I could give a firm ETA on those rollouts, but it is sooner than you think.

IE does occupy currently about 68% of all browsers, however after that it's sort of a coin toss between chrome and firefox, I use both here and found that firefox generally have better response time personally!

@Martin Harris,  I am sorry if your PRO tools are having issues, if you like us to look at it you could always drop us a line at Help@seomoz.org or call us at our tech support number, we can take a look at your account.

Hi there!

Great to hear that you are focusing a bit on the local side for your rankings.  In order to point our tools to get local rankings you would just have to use this format:

"Keyword + geotag"

An example would be if you want Pizza in New York, you would just do Pizza New York or Pizza in NYC.  Once you done that our tool will take that query and come back with organic SERPs for your results, please keep in mind that our tools doesn't assign numeric rankings to Google 7 pack SERPs, rather they use a feature called Universal Placement.  For more information, you can find our help hub topic about this here: moz.com/help/pro/rankings

Hope that helps, if you have any questions about our product, please let us know and we'll jump on it ASAP!

Best,

Peter
Moz Help Team.