Welcome to the Q&A Forum

Hey there!

You can export both CSVs and PDFs in your free trial. You have full access to everything included in a PRO membership on the trial.

Hey everyone! Sorry about the odd crawl test activity. If you don't mind shooting us an email at help@seomoz.org with your PRO email address and the name of the domain that is stuck we can push then through on the back end. I would grab more information here, but we can't since it is a public forum. :S

Look forward to your emails and sorry about the wait!

Hey Krista!

Sorry you had a horrible experience with my service. I understand how frustrating these issues you can be. Especially when they involved longer term fix that deals with how we parse keyword information. I am also sorry I didn't communicate clearly that the issue would in fact be a long term fix. I am not sure why the status of the ticket was set as Closed. Sometimes when a user replies to the ticket and has the "Resolved" box clicked it will automatically close and won't even send me a reply. I totally get how that gives you the idea that we are ignoring you. MyHolidayMarketing is right about tickets auto-closing after a while. My apologies if I wasn't able to promptly reply to the ticket over the weekend. I typically have Saturday and Sunday off and we usually only staff one person over the weekend.

You are also welcome to reply directly to my ticket if you have any other issues or feedback for me. You can reply to the ticket through email if logging into Zendesk is giving you issues. I will open another ticket with you to avoid any confusion in ticket status. I also noticed there are no tickets in your Zendesk history under your official PRO email address. You may have to login to ZenDesk with another email address to see the ticket.

Nonetheless, I will create another ticket with an in depth explanation of the issue.

Again my deepest apologies that you are disgusted with the help team and specifically my service

Apologies,

Nick

Hey Neil,

To be honest we don't have anything like that in the pipeline. I think you could track that in Google Analytics and see what IPs are requesting information from your site. It is a good idea. I will drop it in our feature request forum.

Hey Tim,

As of now we only pull the top 10. We were looking to add more results in the future, but there is no ETA on that.

Hey Richard,

There is no way to update the date yoru rankings are run. Sorry about that! It will go off of the day you create the campaign. So like Todd said you can create the campaign on the day of the week you would like to receive ranking updates.

Hey Pete,

Sorry about the confusion. The crawls kick off a little earlier (3 days before) your actual crawl date, so that may the reason why.  It is hard to say without specific dates.

Best,

Hey There,

Extremely sorry about the delay in reports.

We had a unforeseen spike in report exports over the past two days that and really taxed our CSV pipelines. We are experiencing delays of over 24 hours for link reports from Open Site Explorer. We hope to get a few new pipelines open today and our engineers have been working around the clock to get them set up. You reports should be done with a few minutes.

Again our apologies for the wait.

Best,

Thanks for writing in and sorry that you're getting this problem with MozBar. It sounds like a cookies issue - you should definitely make sure that third-party cookies are activated in your browser (I know it seems basic, but it really does help).

This is how you do this: Firefox: http://support.mozilla.com/en-US/kb/enabling+and+disabling+cookies Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647 I hope this helps! After you enable all cookies, including third-party, and save the settings, restart your browser and log back in to the SEOmoz.org site. After that, open up the MOZbar and make sure you are logged in (it indicates if you are logged in on top of the page). You should be good to go! If you're still having problems, you may want to clear your cache and cookies as well. Here's how: Firefox: http://support.mozilla.com/en-US/kb/Clear Recent History#w_how-do-i-clear-my-history (clear at least your cache and cookies) Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95582 After it's all cleared out, try restarting the browser again and then logging in. You should be set. I hope this helps! Let me know if it doesn't work. Best,

Nick

Hey there! That is a good idea. The most you can do now is export monthly and weekly report form our Reports tab in the web app. You could compare them from there also. We have some great documentation on custom reports here: http://www.seomoz.org/help/custom-reports

Hi there,

I'm so sorry that you're running into problems with the Keyword Difficulty tool!

Our engineers are aware of the problem and are working to get it resolved as soon as possible.

It's one of our highest priority fixes and we have a team of people dedicated to bringing the tool back to full functionality.

Please let me know if you have questions!

Hey There!

Sorry about the odd issue. It is hard to say what is going on without an example of two pages we are calling duplicate content. If you could give me to URLs and I will check out this issues. Also the name of the campaign would be great too. If you don't want this in a public forum send me the info to help@seomoz.org.

Hey there,

Our Blogscape tool is going to have intermittent outages. There is no ETA when this will be fixed, because we are using the data to develop a more robust tool set. For now there will be outages and data issues for the stand alone tool, but we think it is worth it. When you see the future blog/freshscape incarnations, we hope you will too. Our apologies for the inconvenience.  For now you can monitor your social media with our Social Analytics in our web app. Check out more info here: http://www.seomoz.org/help/social-analytics

Hey! You can set up a campaign under a domain like Example.com then you can also just track a subfolder on that specific domain in another campaign. Just select the "subfolder" option when you set up the campaign and you can track www.example.com/blog.

Hey there! All of our dates will remain on the Pacific Standard timezone. Sorry about that. We are looking to change this in the future, but have no ETA as of now.

Hey guys!

Sorry about the delay. We added a new pipeline to make reports collate faster. Unfortunately while we were adding it there was a back up. All the reports should be pushed through very soon (if not already). Thanks for your patience and time.

You can track them all in one campaign as a root domain then use the three Google extension localized to your needs. Then you could add KWs in each language with LABELS on them to sort and differentiate them. You could also set up three different campaigns under the subdomain category.

Thanks for writing in and sorry that you're getting this problem with Rank Tracker. It sounds like a cookies issue - you should definitely make sure that third-party cookies are activated in your browser (I know it seems basic, but it really does help). This is how you do this:

Firefox: http://support.mozilla.com/en-US/kb/enabling+and+disabling+cookies

Chrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647

I hope this helps! After you enable all cookies, including third-party, and save the settings, restart your browser and log back in to the SEOmoz.org site. After that, go to opensiteexplorer.org and make sure you are logged in (it indicates if you are logged in on top of the page). You should be good to go!

If you're still having problems, you may want to clear your cache and cookies as well.

Here's how: Firefox: http://support.mozilla.com/en-US/kb/Clear Recent History#w_how-do-i-clear-my-history (clear at least your cache and cookies)

Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95582

After it's all cleared out, try restarting the browser again and then logging in. You should be set.

I hope this helps! Let me know if it doesn't work.

Hey There!

Those credits are replenished on the first of  each calender month. You should receive more May 1st!