Welcome to the Q&A Forum

Hey there! Here are some resources that might help you solve 4XX errors:

https://moz.com/community/q/report-issue-4xx-client-error

https://moz.com/community/q/pages-with-4xx-client-error-in-high-priority-issues

https://moz.com/community/q/getting-4xx-client-error-404-not-found-errors-from-moz

I hope that helps!

Hey there!

You won't be able to add Insights tiles to reports, however in many cases your Insights tiles are pulling information that is visible in other parts of your campaign. You can get that information by placing those modules in the report! Examples would be rankings movements or On-Page Optimization suggestions. Just follow the link at the bottom of the tile to see the page where we found the information!

Our Multiseat function provides read/write abilities, not read-only, so unfortunately anyone who has access to your account will also be able to make changes.

Hey Susannah!

Moz's crawler is built to be more sensitive to crawl issues than Google's crawler as we feel it's better to provide more data than less. If you're wondering what's causing certain crawl errors to pop up you can always check out our Crawl Errors Guide. It's hard to know what's causing your 403 errors without looking at the site and campaign, but if you'd like help in diagnosing the issue I recommend writing in to help@moz.com with your details so we can check it out!

Hey Jamie! Sorry to hear about your frustration with the Google Analytics feature. I can definitely understand why this would be a pain point for you. While we don't offer a search function for Google Analytics profiles at this time, I'm happy to give this feedback to our product team! Thank you for bringing it to our attention!

Hi Brandon! Sorry about any confusion around this.

The reason you're seeing different scoring metrics is that we recently updated the Page Optimization section within your campaign. We realized the A-F grading system, while understandable in certain countries, is not used world-wide. It was causing confusion so we changed it to a 1-100 scoring system. We also adjusted some of the weighting of the optimization factors and added new explanations for the on-page issues. The Page Grader tool has not yet seen some of these updates, so you'll still see the old scoring system there, and because of the differences in weighting for the factors you might see slightly different scores. We plan to get the Page Grader up to par in the future!

I hope that clarifies things!

Hey there! Sorry to hear you're seeing mixed information in your emails.

Unfortunately this is hard to diagnose without taking a closer look at the report email and campaign in question. We'd be happy to take a look and help you sort it out if you email the Help team at help@moz.com with the details of your account!

Hey there Brandon! Sorry to hear your local listings haven't completely updated.

We recommend writing in to help@moz.com so we can check out what's going on! In some cases there is a technical issue with the data push that we can clear up, but sometimes it is a delay issue with our partner sites. If you write in with your listing details we'll be happy to take a look!

As for the duplicates, closing them involves a manual review process on our partners' side that, to be honest, can take a while to complete. We can check these out for you, as well, if you write in. Thanks!

Hey there Joseph! Sorry to hear you're having trouble running a crawl.

In a case like this, we would recommend reaching out to the Help Team at help@moz.com with details of your issue so that we can diagnose the problem! We'll be happy to look into the issue for you.

Thanks! We hope to hear from you soon!

Hi Brandon! Sorry to hear you're having trouble setting up your campaign.

There are a number of reasons the subdomain in question might be inaccessible. It's possible the crawler is being blocked on a server level, or that AWS is blocked, or that the page is returning another sort of server/client error. We're happy to help diagnose this if you write into help@moz.com with details about the specific domain you're trying to enter!

Hi Trevor!

As of right now, the next index is still scheduled for release on Friday. If a change to this date occurs, you will see it reflected on the Mozscape API Updates page. If something were to happen to push back this estimated date, we would announce it on that page as soon as the delay occurred.

I hope that helps!

Hey there!

While Moz Pro doesn't display keyword rankings in custom timeframes, you can access your historical keyword data by heading to the Rankings section of your campaign, scrolling down to the Tracked Keyword Overview, and hitting the 'Rankings History CSV' button. That will send you a CSV of all your keyword ranking data from the beginning of your campaign! You can then use that data to construct reports for custom timeframes.

I hope that helps!

Thank you for the feedback!

We're always looking for ways to improve the user experience with our products. We can see why the general use of the word 'You' might be less useful in a scenario in which your competitors are your own company brands, as well as why inconsistency with graph colors might be confusing. We'll send the product teams this feedback!

Hey there Noel!

We can definitely extend our non-profit rates to organizations outside the US with proper documentation. To get the process started, you can email us at help@moz.com!

Hello there!

When you first create your campaign, we perform a rush collection to gather data for your site. Generally you'll start to see this information come through within 24 to 48 hours of campaign creation. You can check out the Rankings tab of your campaign to see if they've arrived!

However, if you added new keywords after the initial creation of your campaign, they will not be included in this rush collection and you will need to wait until your next weekly crawl to see results. It's difficult to tell which case this is without looking at the campaign, but if you have additional questions please contact us at help@moz.com to take a look!

Hi Charley!

We ran a few tests on the page in question and it appears that there is some Javascript on this page that is causing trouble for rogerbot, out crawler. The '#.’ portion of the URL is injecting a script. If you remove the everything after the ‘#.' in your URL, you should be able to crawl the page successfully!

It’s hard to confirm this without verifying which keyword you’re optimizing the page for, but if you continue to run into problems or have additional questions please write in to us at help@moz.com!

Hey there Chris!

When you search for a business in our Check Listing tool, the results are populated by existing local listings out on the web. If you’re seeing two distinct verified listings, one from Facebook and one from Google+, it’s likely because their NAP (name, address, and phone number) data does not match exactly and they’re being treated as possibly separate listings. To get them to combine, you’ll want to make sure the NAP data matches.

It’s hard to know which pages exactly these are without taking a look at the search results for the business you’re querying, so if you have additional questions about the Check Listing tool (and for the sake of data privacy) I recommend writing in to us at help@moz.com!

Hi Chris!

Sorry to hear you're experiencing trouble with your Best of the Web listing. This sounds like it might be a technical snafu or an update issue with that specific partner. I'd definitely recommend reaching out to us at help@moz.com so we can investigate this issue and make sure your listing information has been pushed out to all our partners!

Thanks!

Lisa