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Hi there!

Thanks so much for the great question! When it comes to digging into your Spam Score, we have a great resource in our Help Hub which breaks down all the factors which go into determining that score. I would definitely recommend checking it out as this may help offer some extra guidance on why your spam score is what it is. You can find that resource here: https://moz.com/help/guides/link-explorer/spam-score

The percentage you’re seeing is indicative of the percentage of sites with similar features to the site you’re researching in Link Explorer which have been penalized by Google. Since the Spam Score metric is based on correlation instead of causation, the solution may not necessarily be to to change factors on your site. There are many different factors which come into play when calculating and assessing Spam Score so this tool is really meant to be used as a way to identify what links you may want to investigate and factors on your site you may want to consider looking into.

As far as next steps to take after having reached out to the site you’re concerned about, I may not be the best person to answer. I’m so sorry about that! I do hope that the info above helps to answer your other questions, though! If you have additional questions about our tools, please feel free to send an email on over to help@moz.com!

Hi there!

Thanks so much for the question! I'm so sorry for any trouble. Could you please send an email to help@moz.com with the email you used to sign up for the free trial? That way we can look into getting this taken care of for you.

Looking forward to hearing from you!

Thanks so much for the follow up question! I don’t have a specific frequency or timeline I can provide however, you can use Mozcast (http://mozcast.com/) as a resource to help determine how turbulent Google SERPS are for any given day. As far as changing your keywords in your Campaign, that would really be up to your discretion. Keep in mind though, that any time you add keywords to your Campaign, data won’t populate for those keywords until the following Campaign update.  If you add or remove keywords between each update, you may see significant fluctuations in your Search Visibility, too.

Hi Billy!

Thanks so much for the great question! I'm so sorry for any confusion. I'd be happy to look into this and do some digging. Can you please send an email over to help@moz.com with some examples of the pages which are still showing up in your Site Crawl data after having been deleted? That way we can take a look and see what's going on.

Looking forward to hearing from you!

Hi there!

Thanks so much for reaching out! Are you looking to a local citation report? If so, you may want to check out our Moz Local tool! You can get started by heading to https://moz.com/local/search

Another resource which may help: https://moz.com/help/guides/local/local-reporting

If this isn't what you're looking for, feel free to send an email on over to help@moz.com and we'll see about sending you some more resources to get you what you need.

I hope this helps!

Hi there!

Thanks so much for the question! Sorry for any confusion here!

Your spam score in Open Site Explorer is partly based on your link profile in our Mozscape index which means that if sites are linking to you with the www version of your site and not the non-www version (or vice versa), the stats in Open Site Explorer will be based on those links. This would be why you’re seeing a different Spam score and other differing stats when you query the www vs non-www versions of your site.    Depending on your SEO strategy and your link building strategy, it may be worth monitoring both in OSE.

I also want to make sure to mention that unlike other metrics you see in OSE, the Spam Score isn’t updated monthly so some of the flags you’re seeing may not be relevant to your site anymore.  This score is updated much less frequently so we always recommend using your best judgement when looking at these- for example, if we’re flagging your site for not having contact info but you know it is there, you can ignore that flag.

I hope this helps! If you have any other questions or need any further help, please feel free to reach out to help@moz.com

Hi there!

Thanks so much for the question!

Roman is correct that we use a variety of different Moz metrics and data to calculate Domain Authority and Page Authority including overall link profile (based on the Mozscape Index), MozRank, MozTrust, and more. Both these scores are on 100-point, logarithmic scales so it's important to note that it can harder to grow your from 60 to 70 than from 10 to 20. I also want to make sure to mention that if sites with higher Authority are linking to your site, that Authority will ripple down to all the other links that are connected to it. Basically, DA is our best prediction of how content from your site will rank in SERPs (PA is a similar metric but is page specific) so the higher the score, the better!

I hope this helps!

Hi there!

Thanks so much for the great question!

Organic CTR calculates the relative click-through-rate for organic search results in any given Search Engine Results Page. This means that SERPS with fewer non-traditional features (like images and ads, etc) will have higher organic CTRs. We use anonymized clickstream data to build this particular metric and apply it to what we see in Google SERPs. We have a great page in our help hub that further outlines the Keyword Explorer metrics: https://moz.com/help/guides/keyword-explorer/keyword-metrics and you may also find this page useful: https://moz.com/help/guides/moz-pro-overview/rankings/landing-pages

I hope this helps! If you have follow up questions, please feel free to email us at help@moz.com!

Hi there!

Thanks so much for the question! I took a look at your campaign which is currently tracking 77 keywords and I see there has been some fluctuation in the rankings- I'm wondering if I'm looking at the correct campaign? Would you mind sending a quick email over to help@moz.com with the campaign name you're working with? That way we can take a look and do some digging to see what's going on.  Looking forward to hearing back!

Hi there!

Thanks so much for reaching out! I'm sorry you're having trouble!

I took a look at your crawl data and your site to see if I could figure out the issue.  When I first tried to access your robots.txt file from a browser, it returned an error saying there were too many redirects in place. I checked to see what our crawler was receiving from your server and looks like it keeps being served a 301 redirect which points back to itself. However, when I tried to access the file from a browser a bit later, it loaded without a problem. I'm wondering if you can check your server logs to see what your server is sending back to our crawler Rogerbot?

If you could send any further info over to help@moz.com, that would be great! That way we can do some more digging and see what's going on.

Looking forward to hearing from you!

Hi there!

Thanks so much for the feedback! We really appreciate hearing from our users like this! I will be sure to pass this along to our team here.

Thanks, again!

Hi there!

Thanks so much for the question! I'm so sorry for any confusion. Unfortunately there isn't way to specify the date format you'd prefer when exporting this information. I'm sorry about that! I will be sure to pass along this feedback to our team here. If you need help with anything else, please let us know!

Have a great day!

Hi there!

Thanks so much for the question! Sorry for any confusion here!

Ignored issues should not count toward your total issue count once your next crawl takes place. When you ignore an issue, it will not be immediately reflected in your issue count but once your next crawl takes place, you should see the issue count reflect the removal of the ignored issue.

If you're finding that this is not happening and your ignored issues are still being counted, please send us an email at help@moz.com and we'll be sure to take a look and see what's going on!

I hope this helps!

Hi there!

Thanks so much for the question! I'm sorry you're having trouble with this! We'd be happy to take a look and see what's going on. Can you please send a quick note to help@moz.com explaining the issue along with the website you're tracking? That way we can do some digging.

Looking forward to hearing from you!

Hi there!

Thanks so much for the great question! We have some awesome resources to help you with your link building:

We have a great guide to link building in our Beginner's Guide to SEO: https://moz.com/beginners-guide-to-link-building

We also have lots of helpful blog posts in the blog section of our site: https://moz.com/blog/category/link-building

Rand also did a super helpful Whiteboard Friday recently about getting your first links: https://moz.com/blog/link-building-tactics-to-acquire-50-links

Hopefully these resources help to get you started! If you have any other questions, please feel free to send a quick email to help@moz.com.

Hi there!

Thanks so much for reaching out!  I'm so sorry you're having trouble with the site crawl!  I took a look at the robots file you provided and looks like when our crawler tries to access the page, it receives a 520 Origin Error from the server.

We do have a resource in our help hub which may help you dive deeper into the issue: https://moz.com/learn/seo/http-status-codes

I hope this helps get you pointed in the right direction!  If you have any follow up questions, please feel free to reach out to us via help@moz.com

Hi there!

Thanks so much for the great question! Unfortunately adding more than 3 competitors to a campaign is outside the tool's capability at this time however you can definitely create an additional campaign for the same website and track 3 other competitors that way.  Another tool you may be able to use (depending on the type of data you're looking for) is Open Site Explorer.  If you're interested in seeing competitive link data, OSE gives you the option to compare up to 5 sites in the Competitive Link Metrics section.

Hope this gives you some tools to use in your research! If you need anything else, please feel free to send a quick note to help@moz.com

Hi there!

Thank you so much for reaching out! We would love to take a look at this for you!  Could you send a quick email over to help@moz.com with your campaign info along with your question?  That way we can take a look and see what's going on.

Looking forward to hearing from you!

Hi there!Thanks so much for the question!  Open Site Explorer is powered by our Mozscape index which is still growing with each index. Most newer sites are indexed within about 60 days but some take longer- this can be dependent on quite a few different factors. When we collect link data, we look for the most valuable links so this means we may not crawl your entire site or every site.  We do this by starting our crawler on a few high ranking sites and then have it perform a breadth first search to see what it finds. This means we may not immediately find links which are farther down in the hierarchy of your site.I hope this helps! If you have any other questions or if you would like us to look into this further, feel free to send us a note at help@moz.com and we’ll be happy to take a look! We'll just need to know the link for the site you're working with.

Hi there!

Great question! You are correct that you will have access to your Moz Pro account until the end of your billing cycle (October 5th).  Once your billing cycle ends, we will not charge your card and your access will end.  

I hope this answers your question!  If you need anything else or if you'd like us to look into your account further, feel free to send an email on over to help@moz.com and we'll be happy to take a look!

Thanks so much for trying Moz Pro and we hope to see you back one day!