Hey Chris
The very first step here is to determine what is realistically achievable. Maybe if I give you some leading questions you can work through these and get a better handle on how to play this.
1. Are they a local business? If so - are you only targeting local results currently?
2. Do they only have a single physical location?
3. Are the results primarily for local businesses? Is this true if the keywords are used with and without location modifiers? ("buiding materials birmingham", & just "building materials")
4. What kind of companies are listed in the results? Big brands? Local businesses with a single location? National companies with multiple locations? Online players that play nationally?
I am in Birmingham, UK and have just done a few searches for 'building materials' and 'building materials birmingham'.
When I add a location the results are all for local companies as expected. These seem to be individual building suppliers and for larger chains with multiple locations. Even the larger chains seem to mention that they are the 'local' supplier and really push the fact they have a location that is local to the customer.
If I search for just 'building materials' I do still see local results, organic results for large multi location businesses and a few national online players.
I see a few national players so I would be looking to get a handle on the top three that mirror what your client is trying to achieve here. Get the domain authority and page authority and link profiles of these three players to get some figures behind what you are doing here. I would be looking at OSE, Majestic, aHrefs etc and pooling all that data together and comparing to where your client is currently. This is never as scientific as we would like but it gives you some figures to use in estimating just how much work would be involved here. Really dig into those link profiles to get a feel for what you will need to do here. Look what other advertising these big players do. Consider offline activities as well. TV? Radio? If you are in the US then this may be a much bigger market than the UK so again factor that in - the wider the market the larger the competition.
I would be looking to propose a strategy based on the available metrics to my client. Whether that means using the current site and building on that or setting up a new site or even getting local distribution centres. We can do our research and use the search engine results to help us determine what a realistic strategy may look like.
So you want to know:
- Situation - Where are we currently?
- Competition - What does the competition look like?
- Objectives - Where do want to be?
- Strategy - How are we going to get there?
- Tactics - How specifically are we going to do what we need to get where need to be (link building strategies etc)
- Controls - How will we measure success? What is our timeline here?
Simply put there are a lot of moving parts here and our job as consultants is to help the client understand the often herculean effort involved in being a national player. If you can give them a rough idea of what you think it will take based on some facts and figures you can design a campaign and manage their expectations.
Another consideration is whether you can be a local business and national business? well you can but it may make things confusing from a messaging perspective so you likely need to get that sorted first. I may even be tempted to look at splitting this out but I would always try to be led by the research.
I think it is really super important to know what is required and to explain that whilst this is not a perfect science these metrics give us an idea what needs to be done. From that a campaign can be designed to help the client get where they need to be and to move from a small local business to a national player may be something that needs to be tackled over 1, 3 or even 5 years. Let the data guide you.
Hope that helps - as ever there are no easy answers but don't be afraid to tell your client this. If you can shine a light on the path they can determine if they want to walk it.
Cheers
Marcus