Shopify crawl issues

[Sharon2016]

Hi Moz'ers,

I am a total newcomer to this level of seo.  Recently I transitioned to Shopify and I'm puzzled by why I'm getting 803 errors - incomplete crawl attempts due to server timing out.

Wouldn't this have to do with Shopify?  How would I go about fixing it?  I'm also getting 804 - SSL issues, but I assume that will go away.

Any advice?

Thanks!

Sharon
www.ZeldasSong.com

[Marcus_Miller]

Hey Sharon

There are a few good posts that cover this:

1. https://moz.com/community/q/moz-crawler-has-been-finding-a-lot-of-803-and-804-errors
2. https://moz.com/community/q/how-do-fix-an-803-error

Hope that helps!

Marcus

[Sharon2016]

Hi Marcus,

Thank you for pointing me in the right direction!

I understand more about the errors, and will be more informed when I speak with Shopify.  I don't have any way of checking this myself & it is above my pay grade, anyway.

I noticed this was a topic on the Shopify forum discussion groups.  The discussion didn't last too long which leads me to believe either:
1.  people give up, or
2.  it ends up resolved.

We'll see.  In any event, thank you for taking the time to respond.  I have just started using MOZ and I'm very impressed with this community!

Fetch Joy!
Sharon

[SilentGorilla]

Hello,

We are looking into this same issue with Shopify, we've recieved intermittent 803 and 804 error notifications from Moz on a Shopify store. Specific to these errors Shopify put forward a possible cause and we were wondering if this is correct or not. The thread on Shopify is located here:

https://ecommerce.shopify.com/c/ecommerce-marketing/t/crawl-errors-337539#comment-351993

Their suggestion on what the issue may be is as follows:

"I've been having a read through of this thread and one possibility for the 803 errors showing up on MOZ is that they may not be able to use SNI (Server Name Indication extension). If they don't use SNI then it would make sense that Shopify stores with an SSL certificate would pull up errors like that. We can't help troubleshoot MOZ's service directly, but that could be a good place to start with some of these errors."

Would you be able to offer any feedback on this being the cause of the errors?

Thanks!

[Guest]

This post is deleted!