Welcome to the Q&A Forum

Hi Lane - Our current crawl libraries do not support SNI which is typically what is enabled by default by Cloud Flare. Our engineering team is still investigating expanding our libraries but an ETA is not available quite yet.

Ray did a great job explaining what and how linking c-blocks do to affect your domain authority. Generally speaking it is better to have unique linking c-blocks as it means a variety of sources are linking to your domain. If all come from the same c-block it may look spammy or fake according to search engines.

Hey there - sorry if there was a miscommunication but we do in fact support SSL, however at this time we do not support SNI (Server Name Identification) which is a technology used to host multiple SSL certificates from a single IP address. If you are currently leveraging CloudFlare or CloudFront we will not be able to crawl your site. If you are using a standard SSL from it's own IP we can most likely crawl that page.

Hi Kadence,

Sorry about the mix up on this one, with the Free Mozscape API - linking c-blocks are actually unavailable. We did have a miscommunication on our API documentation which has since been updated.

Again sorry for the mix up on this one! Linking C-blocks are available on the Low Volume plan and up.

Happy Holidays!

SEOpace - This is commonly an issue of campaign setup with sub-folders or subdomain tracking and using a www. vs non-www. website. I sent you an email with more details as well. Feel free to follow up in either location!

Hello there! I understand email overload far too well! To lend a hand heres the details:

The email should be structures as such: Fresh Alert: "QUERY HERE". If you have any questions feel free to reach our team via help@moz.com.

Hello there! This is a greta place to get started but for API issues a better forum is available here - https://seomoz.zendesk.com/categories/6328-SEOmoz-APIs-and-Extras

Our API dev forum is a great resource for our data customers.

Big Dawg - for Daily Custom Reports you can head over to the campaign you wish and click on Custom Reports in the top right - http://screencast.com/t/7Ct5MUUE5EGz. Once your here choose the report you want to edit and click Actions -> Edit Schedule and Email - http://screencast.com/t/uDlOz95sl. Simply add or subtract any email addresses you wish to send it and too and poof like magic you are all set! Feel free to give help@moz.com a shout if you'd like!

If you are just getting started a great thing to check out would be our Welcome Webinar! - http://moz.com/help/guides/getting-started/welcome-webinar - we have an awesome team who can teach you some best practices and great tools for getting started on Moz!

Hi there - at this time each of the reports need to be created manually and unique for each campaign. Templates have been asked for by many of our users but we are not there yet to deliver these. We always appreciate feedback so I'd be happy to bring this to our product team once again.

Hello All,

Moz HQ reporting in! This is James from the Help Team and we are in fact waking the engineers to get a resolution for you ASAP! We are sincerely bummed that you are all having these issues, and we'll keep you posted with as much information as possible.

Right now we are looking into what we believe to be the cause and will hopefully have an update shortly.

At this time we thank you for your patience and apologize for any issues this may be causing for you or your clients.

Hello!

This is James with the Moz Help Team, and I went ahead and verified this is a wider issue than just you. I've went ahead and opened a ticket with our engineering team to get this fixed in a jiffy. Sorry for any issues or confusion this may be causing in the interim. If there is anything else we can do send us a note at help@moz.com

Thanks for reporting this in!

Hi there! Looks like this was an issue with our mail server or your mail server as I was seeing hard bounces on the report emails. I have since reactivated them so you should start getting those tomorrow! Have a great day. If anything like this happens again feel free to reach us at help@moz.com

Hello there!

This is James from Moz Help and I'd be happy to see what is causing this issue. I had a chance to examine your website and noticed that the second homepage stems from the logo home link:

http://screencast.com/t/MsNWaovmmrT

It contains a linke to "/" which doesn't really exist all that much unless you are a crawler. If you link this page back to www.laddersfree.co.uk you should be all set on your next crawl. If you have any follow up questions reach our support at help@moz.com

Dean is correct! As long as you are logged in simply head over to moz.com/billing and you'll find all of your historical invoices as well!

Hello,

James from Moz Help reporting in! Andy is in fact correct we update DA and PA through our monthly indexes, the next one aiming for Dec 4th which is just about a week away. If we crawl your pages we will have them updated with the latest and greatest PA, DA, backlinks, and more!

If you have any more questions feel free to reach us at Help@moz.com

Have a great day - James - Moz Help

Hey,

Just wanted to pass along an update that this should be fixed now and I do apologize for any issues you might have had during this period. The data should be restored and back to normal. If there is anything else we can do reach us at help@moz.com

Have a great day.

Hello!

James from Moz Help here! There is a way to do so going forward however there is no way to get the PDF from the past if you did not generate it before.

The best way top get this data is to make a monthly report generated each month with all of the content you would wish to collect. Every month we will generate these PDF reports and store them for you every month. Unfortunately if you did not already create these we will not have them stored for the future. If you'd like to know more you can check it out here:

http://moz.com/help/guides/getting-started/custom-reports

or always feel free to contact help@moz.com - James - Moz Help!

Hi there! We cannot resolve this page nor can my browser:

The server at new.kbc.be can't be found, because the DNS lookup failed. DNS is the network service that translates a website's name to its Internet address. This error is most often caused by having no connection to the Internet or a misconfigured network. It can also be caused by an unresponsive DNS server or a firewall preventing Google Chrome from accessing the network.

Hope this helps!

Hey Joe,

Thanks for writing in! DA and PA are updated with our index every 3-6 weeks. Just discovered links are found through RSS feeds and Social accounts and are there to highlight links that may appear in our next index. You may see Page authority increase faster than Domain Authority with each update and there is a chance that it may remain the same depending on where your link juice is coming from.

Feel free to follow up with any other questions!