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Hello there,

+1 to Bryan_Loconto - thanks for the initial reply while we got caffeinated this morning. Now that us Helpsters had a fresh cup of Seattle Coffee we are ready to go!

Krakensigns - At this time we do not have the ability to have multiple users on one account though we do hear your feedback and would love to roll it out in the future. Secondly it seems very odd that that they cannot get into your account with the correct details. I would suggest doing a password reset: https://moz.com/lost-password. If they are still having trouble getting into the account with the email ad password you provide them with please reach us at help@moz.com.

Hey Josh,

You may want to speak with your developer on this one PHP is a server language and could be generating the unique pages and causing Roger to crawl twice depending on which way he approaches the page. I apologize for the delay here as I was not receiving notifications on this post.

Hello Mike - Would love to help more on this issue, would you mind letting us know exactly what the issues on the reports seemed to be and which reports you were pulling? If you'd like send us a note at help@moz.com so we can take a look further into this.

Hello!

Thanks for looking to the Moz Community for support on this one! This is James from Moz Help Team, at your service!

As it currently stands you will have to start a new campaign in Moz if you were only tracking a sub domain. Tracked domains can not be changed after beginning a campaign and can be set up to either track an entire root domain or specific sub domain. After they are setup the domain is locked in to provide data integrity and keep crawls accurate.

If you were tracking a non-www and now set it for a www. you will have to setup a new campaign. Don't worry your historical data will still remain in the old campaign, and you can run them side by side until the new campaign is fully populated.

If you need anything further feel free to respond here or write in to help@moz.com

Cheers!

Hello elf925,

As Leonie said while it may be identified as duplicate content, our duplicate checker just scans for matching code. While SERPs may have a different way of analyzing whether content is duplicate or not we will flag it to be better safe than sorry.

If 90%+ of the HTML matches we will flag it as a duplicate in our system to alert you. A search engine may not recognize this as duplicate  content but we like you to be aware just in case.

While it is passing on the link equity there are most likely still links going back to the old URL. Unfortunately until backlinks for the new page start outpacing the old page or the older links become deprecated the old page will still outrank the previous one.

I do apologize for the delayed response on this Q&A as the best way to reach us would be directly via help@moz.com. This is something our product team is considering and working on the best solution. However at this time there is no ETA for control on reports or choosing a specific date.

This is quite a large feature to be built out which will support thousands and thousands of campaigns so it is not a simple build. I do understand the frustration and while I'd be happy to pass along these feedback that is all I am capable of.

Kind regards - James.

Hey Adam - I sent you an email hoping to get some more details!

Ray is correct our next index is scheduled for this week (Jan 28th).

CJ5 - I apologize for the delays we've been seeing with our index, and please know we'd love to get you fresh data ASAP. We had some unforeseen issues early in January that led to this delay. We are working our hardest to get you complete, fresh, relevant link metrics. I do apologize for any issues you have in the meantime!

Amelia - Thanks so much for bringing this to our attention, and thank you keszi for the advice on how to reach pout to our help team. Right now we are noticing this as a bug and have began looking into the cause. We will hopefully have a resolution soon and I will post na update here when we do!

Right now we do not have a dedicated workflow for mobile vs. desktop pages however if they are contained in their own sub folder or sub domain you can set up a campaign used Advanced Features in the campaign setup.

Ben - this all depends on your industry and the blogs/news sources in the industry. For example if all of your other backlinks have a DA of 80+ a 67 will be at the lower end of the spectrum. You'll always want to target backlinks with a higher DA than your own.

By doing so you'll see link authority being passed along to you.

It is a bit hard to answer and there is not hard rules in place for something like this, as each case is unique and there may be value in lower authority growing sites.

Hi CareerDean,

At this time we are not supporting escaped_fragment for crawling websites and our crawler rogerbot will simply hit anchor tag links. I was able to take a look at your site and rogerbot will definitely have some trouble crawling anywhere here due to the lack of a hrefs.

What we have typically suggested in the past is using an HTML link at the bottom of the page leading to a basic site map so that Roger can navigate through. This will allow you to keep the same look and feel and just add one link to enable crawlers.

Please let me know if you need anything else and feel free to get us at help@moz.com with any further questions. Also feel free to ask any follow ups here as well.

Jared - so sorry for the delay here! Essentially with Moz we don't separate any data out within a specific campaign but that's not to say you can't do so. For example say you have a website domain.com. if users are redirected to a domain.com/mobile or mobile.domain.com you can set these up as different campaigns so that you can track them separately. If the website is a responsive domain and all of it lives under domain.com and adjusts to the screen size Moz will not be able to track it separately.

Jarno is correct is using canonical tags on the same URL. However to me the way your question is phrased seems that you will be using content from different domains which would have no impact on your duplicate content if the domains are unique.

Feel free to contact help@moz.com if you need any follow up!

David, yes you can serve that as a solution as well and the User-agent string will be rogerbot. Sorry for any confusion this caused on your end. Once you get this up and running Roger will crawl like there is no tomorrow!

Hi David - Sorry about the issues you seem to be experiencing with Moz Local. While we allow you to enter your social URLs we actually pull the data via an API using your name address and phone number. In order for us to make a connection with Facebook you'll need to make sure the name, address, and phone number match up exactly with what Moz Local displays. If you are still seeing issues feel free to reach us at help@moz.com

Hi there! This keyword limit of 300 refers only to keywords you have tracked in your campaign. If you are are unsure of how many keywords you currently are using you can always check here -http://analytics.moz.com/manage-campaigns. Keyword Difficulty and Rank Tracker are tracked separately in their own pool of keywords.

Howdy All! Sorry about the delay in response here but we do have an active thread being monitored by Rand here - http://moz.com/community/q/what-s-the-story-on-mozscape-updates. If you have any questions feel free to post them here for the best visibility!

Hello Jamie - While all of our partners vary you should expect to see everything updated within 8 weeks. Some of our partners will update in a week or so while some may take longer.