Moz forum response seems to crash Outlook?

[STL]

Hi, Like the new look of Moz.

I got an automated email the other day saying someone had responded to a question we asked on Moz. However, when opening the email, it really held Outlook 2010 up. So slow that it crashed Outlook a couple of times. When trying to forward the email to a colleague, I got the 'Contacting \d1...cloudfront.net\img_users' dialogue box, which just stood there for ages, and eventually I had to give up and force Outlook to quit.

Please see attached screenshot.

Looking at the URL Outlook was trying to reach indicates it's trying to load up the avatar of the person who responded. Which would look nice I admit, but don't really need it in the email if it's going to cause Outlook to crash. There is an 'image not found' icon next to the post, so that's why I assume Outlook is searching for that image.

It's almost as if the image is incorrectly referencing a local source (network drive) which it can never find. Perhaps there is a missing http:// prefix before the image in the tag?

Anyway, was curious to know if anyone else has this problem, or if anyone at Moz can check this out (update template?)

Regards, Rich

M6AY0GQ

[LynnPatchett]

HI,

There is a thread here which at the bottom details a temporary fix until  the issue is solved: http://moz.com/community/q/moz-email-is-freezing-microsoft-outlook

It is annoying! I find that if I leave outlook to itself after about 25 seconds or so the mail appears (then is a good time to delete it so that you don't get the freeze again by accidentally clicking on the mail later on).

[bjs2010]

I am getting the same problems - crashes my outlook all the time. Would be great to get a solution.

[STL]

Ah thanks both.

Did try to search before posting, but couldn't find anything. Sorry for duplication.

Sounds like they are working on it.

[roeesa]

Hi, I know this is 2 years old - just had the same issue.

I guess the fix (here: https://moz.com/community/q/moz-email-is-freezing-microsoft-outlook) isn't enough.

Anybody else had this too?

[STL]

That's so funny, I just got the automated message from Moz to say this forum thread has been updated (from you Roeesa), and I thought "Oh yeah, that Outlook freeze thing". In the meantime,I had clicked on the message, and Outlook instantly froze!

So I would say the issue is NOT fixed!

I use Outlook 2013 now, so the issue is the same as it was in Outlook 2010 (probably same base-code?)

Luckily this time I left Outlook alone for 45 seconds, and eventually it loaded the content of the e-mail.

So there must still be some image, code or script etc. that is causing that issue.

Rich

[roeesa]

Yup, definitely not fixed!

I'm also using Outlook 2013. It looks like the profile image is causing it:

https://d1avok0lzls2w.cloudfront.net/img_users/381383.jpg?0

[seo_plus]

Would love it if someone would get to the BOTTOM of this.
Same problem reported here - Win7, MS Outlook 2010.

Still no solution.

This has gotta be driving us few Outlook users crazy and causing us to lower our engagement with the forums.

[voltemar]

Me too.

[CandymanKen]

And I thought it was just me! Well at least I feel a bit better now! Ken

[roeesa]

This is ridiculous.

No fix? is this a Moz issue? Microsoft issue? who can help with that?

[ahirai]

This is happening to me also. Using the latest Outlook in Office 365.