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I'm afraid that we're not able to offer temporary discounts for this issue while we work on resolving it. I do understand if this means that you need to cancel your subscription with us, though.

Hello there! Jo here from the Moz help team. The Moz Pro tool is available on monthly rolling billing, which means that it will automatically renew every month. There is no minimum term so you can cancel future billing at any time. You can stop renewal through your subscription settings here https://moz.com/subscriptions This will stop future payments and you'll have access to your data for the rest of the period your paid for. You're welcome to reach out to us at help@moz.com for more help with your subscription. If there is anything else I can help you with please do let me know Cheers! Jo

Hello and welcome aboard! It's working here, (with hurl.it and others - and I can see the actual page content as you'd expect). I can also crawl it within MOZ: "Accessible to Search Engines"  - CHECK Could this just be a temporary issue with your web host or perhaps an issue where you are/were connected where you attempted the crawl?FYI: Crawl results show all your pages with 200 status (apart from one 301). All is well

Hello Naomi, Thanks for reaching out! I would recommend heading over to the thread below which details the troubles we've had in the past crawling sites that use SNI and the work the team are doing to update our crawler. https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni If you would like more help of information you're welcome to reach out to us at help@moz.com. Cheers! Jo

Hi Naomi, I would recommend reading through this post https://moz.com/community/q/moz-pro-our-web-crawler-and-sites-that-use-sni for the latest news on our new crawler. If you're still stuck you can reach out to Moz support help@moz.com with details of your site and campaign. :] Cheers! Jo

what are you offering Dimitrii? i am listening!

Hi Samantha - Yes! That answers my question and was precisely what I was looking for. Thank you!

Hi there! Tawny from Moz's Help Team here.  It sounds like you're waiting for an update for a specific report. I'd love to let you know when you can expect that update, but it's a bit difficult to do through the Forum. If you send us a note at help@moz.com with the details of what's going on, we'll do our best to help you out!

Thanks! Now I understand the main difference a lot better!

Hi there! Tawny from Moz's Help Team here with some answers for ya. 1. Unfortunately, Moz Pro doesn't integrate with Google's Search Console. Sorry about that!  2. Since we don't track things like impressions on ads, we can't build those metrics in to Custom Reports in Moz Pro, I'm afraid.  3. I'm not sure that I know of a way to aggregate organic average time/session duration and bounce rates within Moz Pro. That may be something that would need to be done directly in Search Console or Google Analytics.  4. It's not uncommon to see fairly large discrepancies between inbound links in Google's index and in our Mozscape index. Our index is big and growing all the time, but it's nowhere near as extensive as Google's massive, multi-million dollar index is. Our index is aiming to show the highest quality links coming from the most authoritative sites, but that might mean that we miss some of the links coming to your site.  5. I'm not sure that there's anywhere in our tools that would show you indexed page volumes. Were you just hoping to see the number of pages we've indexed? I'm not sure that that number is available anywhere, unfortunately. I hope this helped! If you still have questions, feel free to write in to us at help@moz.com and we'll do our best to answer them all!

You could use the data from the search console to do that. Some resources that could be useful: - https://moz.com/blog/how-to-use-search-analytics-in-google-sheets-for-better-seo-insights - https://moz.com/ugc/how-to-get-the-data-you-need-from-googles-search-analytics-api - http://searchwilderness.com/gwmt-data-python Dirk

Hi Wendy! Kristina from Moz's Help Team here - I wanted to chime in here as I had a chance to look over your site and it appears that your site is blocking AWS. We are getting a "403 Forbidden Error" when attempting to access your site as AWS: http://screencast.com/t/P858BVEQk Additionally, this 3rd party tool, hurl.it which also uses AWS is getting an Internal Server Error when trying to access your site as well: http://screencast.com/t/N5T822Zpdo Please re-connect with your developers and make sure they're addressing the issue with your site blocking AWS and that should resolve the issue you're seeing currently in Moz. I hope this helps but please let us know if there's more we can assist with! -Kristina

Fantastic and thanks for the video I've got it sorted.

Thanks Adriana, I did as you suggested, but in my earlier attempts I didn't think to disabled any extension that might interfere so I added that to my attempts this time and still getting the same results.  I have emailed a ticket. Thanks for the suggestions. Dan

Hi Bob, The URL that displays next to the keyword and ranking will be the page of your website that ranks highest for that keyword. This isn't always necessarily the page that you want to be ranking, and may commonly be the homepage instead of the target landing page. You will have to use your own insight, data and SEO skills to decide whether the target landing page should be ranking instead of the homepage - and strategise a way to optimise your landing page and deoptimise the homepage for that keyword.

Hi there, Sam from Moz's Help Team here Chris is absolutely right - great suggestions. I've also put together a bunch of resources for you here, since you're just getting started on your Moz journey! First, we have an extensive guide to learning SEO! And this Choose-Your-Own-Adventure Guide to SEO is great to refer back to as you level up your skills and knowledge. We also have a Getting Started guide to walk you through setup and the tools. Moz Academy is awesome for when all that reading gets tiresome and you want some videos! You can watch a past Welcome Webinar for Moz Pro to show you all of the tools or arrange a live 1-on-1 demo with one of our fabulous onboarding specialists from this calendar. I hope this helps! If you have any other questions, please feel free to reach out here or at help@moz.com (response times are generally quicker there from our Help Team).

Hey there! I can help you out with this! Just so you know, it's much easier for us to help you out if you write in to help@moz.com instead of replying to a question here! Just took a look, and it appears that your free trial has already been cancelled. You should be all set! If you've still got questions or concerns, go ahead and send them in to help@moz.com. Thanks!

Hi there! Kristina from Moz's Help Team here. When you add new report combinations between your regularly scheduled update for URLs that aren't already in the rankings, you will see the [No Title] message and no data for the page score. This is because we aren't able to record new data for these reports between weekly updates. Once your campaign updates again for the next week, we will automatically record this report information and the title and page score will then display in the Track & Monitor list. I hope this helps but please let me know if there's anything else I'm able to assist with! And as always, you can reach out to our team directly with any product-specific questions by sending an email to help@moz.com or clicking on the blue chat icon in the lower right of the product. Thank you, -Kristina

One of the typical ways a site ends up with a huge number of links, but from a small number of domains, is if they end up with a link in a footer or sidebar - something that appears sitewide/on every page. Or from social media sites. In these cases, the huge number of links probably aren't adding a lot of ranking influence. That's not to say multiple links from one domain don't have value though. There are plenty of situations where an influential site could be linking to you in different contexts. These, I definitely believe, still pas ranking authority. And remember, the only purpose of links isn't ranking. If they're good links, they'll also be sending actual traffic and eyeballs! Hope that helps? Paul

Hi there! Tawny from Moz's Customer Support team here. I think it's pretty unlikely that we'll change the behavior of our crawler, unfortunately. When we crawl your site we adhere to the “Politeness Policy” so that we don't impact the performance of your site: We do this by dynamically controlling (throttling) the number of URLs that we crawl per minute, per hour. If we determine that your site is responding slowly or there are network issues, we extend the crawl intervals. Following the Politeness Policy protects your site from excessive load. Roger Mozbot schedules and crawls thousands of sites a day. Other items can affect the crawl, including changes to your site, network conditions, how your site crawl is scheduled compared to other crawls, etc. Hope this helps!