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OK, I have spent a bit of time on this one and I have to ask.......why does it matter? First, I looked at both sites and see some things that they are doing that you are not and I think even though you have higher page and domain authority some of your links are just a bit questionable. In fact, I wonder if you have not overdone it. But that is not the issue.

You are worrying about a single search term: Colorado Springs Realtor that is not one of the better queries for real estate. (Yes, I currently build and manage RE sites, but not exclusively). In Colorado Springs real estate type queries for today the term you used here has 8100 local (US) queries on average. they are ranked 1st on that term and you are ranked 11th.

Better terms are Colorado Springs Homes - 74,000 They rank 1st and you are 2nd!

Colorado Springs Real Estate -  33,100 They are first your are 19th

Homes for sale Colorado Springs - 18,100 They are 23rd you are 7th!

I really think the difference is they researched their keyword terms before writing content and their site is really designed toward someone who is looking for a home. Theirs has Co Springs addresses yours doesn't. Etc.

I think too often we spend time worrying about who ranks higher when worrying about having people come to sites and then turn into customers is more important. Look at what the two sites offer side by side (OK have someone unemotionally involved do it) and ask yourself this question: If I wanted to buy a home in Colorado Springs, what would I type into the search bar and what would I want to know or see.

Best of luck.

PS All of the page ranking is from Google and was established by way of SEOmoz Rank Tracker.

My experience has been that links show up in Google before they show up in OSE. The time can vary but usually not more than about 6 weeks. (Often not that long, but does take time). If your links are not showing after that time and you have checked to insure you are indexed, headers ok, etc. I would suggest digging a bit deeper on the site to discover what is happening. Expecting links to show before a month is usually wishful thinking, though I have found links showing up in Yahoo site explorer sooner.

I just noticed two back links to a couple of sites around pharmaceuticals/attorneys. The one link is to a chinese site with url: http://e.lifestyle.com.cn/fashionweekly/nzj/353093_2.shtml, and the other is to a site called Adroo: http://adroo.com/us/?view=list&list_id=104154&lang=en.

Both appear to be some type of link farm sites, one has come in as a nofollow (surprise, you can buy "ads" on their site, both have decent DA. There is no reason for them to link to theses sites, should I find a way to stop the link?

Also, on one of the sites we had a dmoz link and it is not showing in OSE? Link is still open in dmoz though. Thanks for any input.

Jan, we have several clients with multiple locations and have not run into this problem. Your issue begs a few more questions, so sorry for the long answer.

Your client is in waste removal and I am assuming your multiple locations are in the same city. I wonder why you are using post cards as opposed to phone numbers for your verification given that using phone numbers is near instantaneous for verification? In highly competitive industries/keywords like brick and mortar dating, etc. my experience has been that Google is a bit more sensitive. Waste removal - is a highly competitive term so, likely more 'watched.'

You stated the URL was different for each listing, do they have common phone numbers? The problem with this is Google really doesn't like call centers for Places. They seem to prefer differing phone numbers.

Currently within Google's known issues on Places is Inability to request reconsideration of a Places listing: Google Places › Help articles › Google Places Known Issues. While this is not your exact issue, you may be better off following the advice there and just start over. Given that this has now been two months....I would start over.

First, I would go into each account and delete it from appearing. I would then create a new Google mail account for each location (again assuming they are real locations and not PO boxes or UPS boxes with 'addresses'). I would insure that if I am using the same domain name in the URL that each location had its own page with address and a distinct phone number and I would verify using that number. 
I would also not take months but do each and every one asap. On categories, where possible if a differing service is offered I would certainly show it. Lastly, if the problem is there is one location and multiple service areas, you need to use one account and then show your service areas as opposed to trying to list each.

Rafi, I handle a few law firms that are involved in PI. I will give you an example of a site that performs very well: Actos-Lawsuit.org. If you look at our url structure you will see two things, hyphens and flat. You are asking about the firm site I am assuming. Obviously, you don't want more than three steps to any page. Within that context, I still believe the flatter the better. To take something from someone else a few months back regarding hyphens, look at the url on the page you are now viewing and what do you see? My suggestion is yes for the keeping it flat and absolutely yes for hyphens. Hope this helps.

Does anyone have any experience with getting a local review site to show up when it is turning out tens of thousands of reviews on local companies in one specific industry (no not restaurants) (Insurance agents, etc.)? Is there a submission process for Google?

Thanks mozzers

A friend who is a software developer asked this question regarding the directory portion of the url: Is it better to use dashes or underscores? I know in the domain name Matt Cutts recommends dashes, but what about the directory extension?

From what you are saying here, you have a site XYZ.com that the domain name will change for once a new site for XYZ.com is developed. You will not be running two sites once the new site XYZmodified.com is up. Your concern is that any low ranking from Google for XYZ will be visited upon XYZmodified.com?

Assuming that the old site has no real negative history with Google and your new site is going to be better optimized, etc. I would think you would want at least to start with some of the ranking of the old site as you build links to the new. You will want to insure that the canonical points to the correct url once the new site is up and the old is down. In the interim the 301 redirect should take your customers for the new domain to the current without a problem.

PS Based on what I have seen in the Q and A with SEOmoz, we are all learning daily, there are no silly questions.

The site is www.innerloophomesreport.net, .com. Thanks.

On a site we developed of which .com is forwarded to .net domain, we quit getting crawled by google on about the 20th of Feb. Now when we try to run a crawl test on either url, we get     There was an error fetching this page. Error description     For some reason the page returned did not describe itself as an html page. It could be possible that the url is serving an image, rss feed, pdf, or xml file of some sort. The crawl tool does not currently report metrics on this type of data. Our other sites are fine and this was up to this date. We took out noodp, noydir today as the only thing we could think of. Site is on WP cms.