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In my opinion, with only one site, you'd have only one chance to rank in the search engines. With 3 sites, you could potentially have more opportunity to rank.
Who is making that recommendation? Is it a company that has something to gain by advising you to redo your site(s)?
Scott
When I do a Google search for certain phrases that I find on your website, I see a lot of duplicate content. How much of your website's content is completely unique?
It will help if you get a copywriter to write from scratch instead of piecing sentences together from other sites.
Also, you could always "nofollow" the outgoing links if you were afraid of giving credit to them.
It looks like Google is showing the "Street View" map image instead of the image you uploaded.
So, this is your listing? https://maps.google.com/maps?cid=1552403007127876102
When you go here: http://www.google.com/local/add/ and log in with that account, do you see the listing? If so, that's where you'd edit the image.
I believe this is the Google Map Maker POI (Point of Interest) for that listing. Does that look right? http://www.google.com/mapmaker?gw=39&fid=0x89e37717ebe05e89:0xbc2be1f7aabc9ee5
And this is the Google + Page, right? https://plus.google.com/117400845160255741148/
Scott O.
I don't see www.totalpetsuppies.co.uk/sitemap.aspx are you sure that's where you sitemap is?
Have you verified your site in Google Webmaster Tools and looked for broken links / crawl errors (404 errors)?
Scott
Have you tried adding this 404 page to IIS -> Website properties -> Custom Errors tab, then under 404, point to the web page that you would like to show up when a file is not found?
What are the cities?
How many links are going TO each of these pages (external and internal)?
What is the anchor text coming into these pages?
Are they all listed in your sitemap.xml?
When you do a "brand name + location" search, are you changing your browser's location settings?
Example: http://scott.offord.me/NiQD
Scott O.
What is the CID of your listing?
For example: http://www.orionweb.net/2012/03/20/gain-reviews-to-increase-your-google-places-listing-rank/ read the bottom of this post.
Also, what is the Name of the company? It's possible that you have more than one listing or perhaps Google is pulling in a photo from another authoritative website.
Scott
I think a press page would be a good addition. It wouldn't harm your rankings to link out to quality news sites. You could summarize each mention/link with your own paragraph of text to give the links context.
Scott O.
Perhaps laziness. Perhaps it's just someone who came up with a good solution that worked for themselves and then wanted to make money off of selling it to others 
Yes, anything deeper would also be blocked.
Gregory, You were able to find the site he was talking about? Or did you look at your case study?
There is always a chance it could be seen as cloaking, but I think this instance is a legitimate reason to do it. You aren't blatantly trying to manipulate the search engines for your gain. You are trying to help the users first and please the search engines second, so I think it should work fine.
Try adding something like this to your robots.txt file:
User-agent: rogerbot
Disallow: /product/samples/product/
Disallow: /product/samples2/product1/
Disallow: /product/samples3/product4/
etc...
If you have control over your hosting, you normally can log in to the server's hosting control panel and see stats there. Are you currently using Google Analytics on your site? If so, you might want to check if the data is still going in to that profile and that your tracking script is still embedded on all pages of your website.
Scott O.
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Is it on a .com or another TLD? What geographical area do you have your Google Webmaster Tools set to target? It might be easier to create a whole new website so you can target each continent separately, especially if you have a co.uk domain.
What tool are you using to measure this? Does your server's webstats support this data? It is odd that there would be zero. Especially if you still rank in the search engines and if you are still getting referral and direct traffic.
Did ReachLocal put a robots.txt disallow or a meta noindex on that site?
If not, best bet would be to ask them to do so. It is possible that without that directive, their new site could be starting to rank organically.
I'd recommend adding a campaign in your SEOmoz account to start rank tracking their new site to see if it is indeed ranking for your desired keywords or not.
Scott O.
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