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sorry about posting again, but this question was marked answered, but not by me. I don't consider this answered at all.

How do I change this status, or is that up to you to decide when our issues are solved for us?

Micha

Any response from Moz?

Oh yeah... and a full data set would be available at least by month 2 in this scenario.

I get it was designed to run on an auto schedule. However, you could still do that and still appease my needs here (an I'm sue a lot of others as well). Here's how easy this is:

Let you crawler keep running on it's normal weekly schedule. But, when you select "monthly" from the report frequency, allow me to choose which week. Problem solved!

I'm pretty sure that's not too complicated. As it stands now, I get my monthly report AFTER my monthly client meeting. You've got to understand that this is a serious oversight that can seriously hurt SEO agencies.

You need to address this asap! Thanks.

Micha

Thanks Sam. Please let me know. Thanks.

Okay, so I've brought this up a couple times to your team and have always been met with resistance and confusion, but I really feel like the fundamental design of your on page grader (the auto one) needs some changes in order to be really useful.

Let's start with the basics. An on page grader is supposed to be a tool where you can enter your keyword or keywords and have it scan the URL to see how well the keyword has been implemented on the page. It checks for heading use, anchor text, alt tags, frequency of use, etc. We all should get this if we are here.

Now, your manual page grader does just that and does a great job of it. I find it very useful for checking newly created pages, landing pages, competitor pages and the like.

However, your auto version found in the Search > On-Page Optimizations is the culprit here.

So, according to several staff at Moz, this tool scans your site every week when the rest of your site scan is done. It then takes the rankings of pages for ranked and tracked keywords and assigns a grade for that page.

Here's the major problem.... in almost all of my accounts, it very rarely gets the association with keyword and URL correct. Thus, it returns a low page grade even though the grade of the URL would be an A or B for the correct keyword.

What seems to be happening is I'm tracking multiple keywords, sometime close variations. This grade tool in a lot of cases is grading a page more than once for several keywords it's ranking for. All the variants it gets a low grade for because the exact keywords isn't in the title, headings, etc. The second thing that seems to be happening is some pages are not being graded using the primary keyword, but instead a variation. In this case it only shows low grades for the page.

On one occurrence of trying to discuss this issue with you, I got scoffed at for saying the tool was "guessing at which keyword to use for the grade". Your staff was very adamant in saying "it's not a guess!" My counter point was, call it what you want, it's in accurate to the intended keyword to be optimized for.

Now, when one first gets to this tool, all of the above doesn't seem like that big of a deal because there's an "add & manage page grade" section. This section allows you to add and manage page grades. So, one would think that you could go to this tool, add an page grades for keywords that the tool didn't automatically associate and delete ones that it added with an incorrect association and that would be the end of it.

However, that's NOT quite the end of it. At your own admission, the tool doesn't function like that. Each week when a new scan is completed, these pages grades essentially reset. So any page grade that you deleted will simply show right back up again.

Now, before I go any further, let me explain why this is such an issue for me.

First, on page optimization is something my company does and sells as a service and we are pretty good at it. Not saying we're the best, but we're better than most.

That said, one of my reasons for choosing Moz was because according to the verbiage on the pages, one can create branded reports to include on page optimization. However, when the tool doesn't get the right keyword to landing page AND there's no way to manually override it, then basically all of my reports make it look like my pages grades suck, when in face they don't.

Now, if in my campaigns I only added the exact keyword for each page and didn't do any variations of, then this tools becomes much more accurate. However, I want to track multiple variations.

Bottom line is this:

I need a page grading and reporting tool I can count on and actually use.

Thus far, you solution is riddled with problems and every time I bring it up, you fight me on it saying it's working as it's supposed to. What I'm saying here is "as it's supposed to" is fundamentally wrong.

I'd like to discuss this with someone at this point, and preferably someone a bit higher up than a first tier support person because frankly, I'm not getting anywhere.

Overall I love your service, but it's things like this that have me questioning wether or not Moz is right. I'm giving you opportunity after opportunity to prove to me that it is. Help me work this out so we can continue that trend.

Thanks,

Micha

Maybe it was an issue with your edit. I know I filled out the question, but didn't realize I was signed in on that account until I posted. Then I went back a couple days later to access, but there was no QA there.

There's also another problem with your system that caused me to create a second account in the first place.

Several months ago, I had an account, but stopped because you had some major issues with your tracking and on page ranking. While that pro account was canceled, I tried to sign up for local with the same login. However, because the pro account was disabled, it simply wouldn't let me enter a payment for the local without start pro again. Seriously, one of the stupidest things I've seen in an online payment system. You clearly make the products different, yet they are reliant on each other for billing?

Anyways, thanks for the response on this. I do hope you guys change your plans because they are just silly.

Thanks and I'll look forward to some further response from your team.

Micha

I want to be able to change the publish date of automatic reports in my campaigns. One such campaign, which is a client campaign, it's set to run on the 8th after I selected "monthly".

However, this doesn't work for me as this client want's to meet each month on between the 2nd and 5th of each month and I have to have this report data. So, I need to run this report on the first. Not the 2nd, not every 4 weeks... on the first.

It seems like you guys have a fundamental flaw in the design of this tool, as great as it is. You've set the projects to auto run each month from the date it was added (at least from what I can tell). Provided that's true, then this would explain why the monthly reports won't work on my schedule because their on a weekly schedule instead.

We, as clients, should be given the option to schedule when our scanning runs, when our reports get generated, etc. Every company runs their SEO and marketing differently, but the away you've set this up with the lack of options for us, forces us to work around your tools scheduling and not the other way around.

Also, out of all of the SEO tools I've tried (quite a few), none have had this limitation.

This should be addressed immediately.

Thanks,

Micha

Hey. I posted a question about this on my other Moz account (one I use for moz local), but it appears to have been removed, so here goes again.

Can someone from Moz please explain to me why that in your plans, as the price goes up and more campaigns are allowed, the amount of keywords tracked per campaign goes down?

$149 plan - 5 campaigns - 450 keywords = 90 keywords per campaign.

$249 plan - 25 campaigns - 1100 keywords = 44 keywords per campaign

$599 plan - 100 campaigns - 3700 keywords = 37 keywords per campaign

What confuses me here with your pricing plans is two fold

1. Modern SEO requires a lot of quality content, interlinked together to rank well (in most cases). Your SEO guides even talk about this. Blogging is one of the most popular ways to do this. However, in any modest website these days, especially one that runs a blog, how does tracking only 37 keywords per campaign make sense? The fact is, that even your starter plan with only 90 per campaign doesn't make sense. My business website is tracking about 300 (that actually drive traffic). I provide my SEO clients with the same type of work I would do for my self, which again reinforces that 37 keywords is plainly pathetic.

2. Every online pricing model I've ever seen follows one simple rule: When price goes up, you get more for your money, not less. At first glance you might think that is what you're getting when you step up a plan and get more campaigns, but then to have less keywords per campaign simply doesn't make sense at all.

What does make sense is to have a more flexible pricing model. Instead of locking us into set tiers which don't really make sense, you should allow a more flexible pricing BEFORE we have to go up to enterprise. Why not have a per project price of 'x' price per month, then have a price per keyword or maybe per 100 keywords. This would allow all of us the flexibility to run campaign depths that make sense for us, not for your counterintuitive views of how we should be tracking them.

Again, I'd really like a Moz staff person to respond to this as the last time I commented about this, it was removed.

The pricing page INSIDE a logged in account says "coming soon". The pricing page for potential users says it's already included. It's been like that for at least 3 weeks, and probably longer. Not cool!

Okay, so it's coming soon. I'd really like to know why Moz thinks it's okay say it is on the sign up page, and only let you realize it's not once you're signed up. What if I signed right up for one of the high packages because that was a needed feature. Then I pay and realize it's not even a reality yet?

This isn't the first issue like this I've noticed and I've only been here for a couple weeks.

Com on MoZ!! Don't lie to your customers!

Can anybody tell me why the Moz pricing sign up page shows the the top 3 packages says "includes branded report", but when you go to your dashboard the plans say "coming soon branded reports"?

I'm not sure if it does or does since I'm in trial mode.

Does it work or not?

the /logout worked. It should be fixed though.

On safari, when I click on "login" from moz.com, I quickly get a message saying safari can't open the page because of too many redirects.

Firefox works fine. What gives?