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Hi there!

We'd be happy to send you a Roger keychain. Can you send us an email with your address to community@moz.com? Thanks!

Hi Becky,

Great question! I find that the "right" social platform can be vastly different from company to company. For us here at Moz, Twitter is great because it's where a majority of online marketers are already hanging out. Where do you think your customers are most active? A good place to start is by researching some of your competitors and seeing what's working well for them.

If you do decide to become active on a social channel, definitely make sure you have content to post regularly. I would have a handful of posts in mind before becoming active just so you can have a good running start.

I hope this helps!

Hi Dru!

We were experiencing a bug where the URLs for duplicate content weren't being displayed, but the good news is that this has been fixed! You should now be able to see the URLs in your campaign.

Hi Nenad! This is Megan from SEOmoz. I'm so sorry about the on-page report card problems! This sounds like it's a bug. Would you be able to send a message to our help team at help@seomoz.org with the following information so we can forward it on to our engineers and get this fixed?

-an example on-page report where you've made changes, but you aren't seeing them reflected (please include campaign name that these example reports are under)

-what specific changes you've made that should be reflected

In the meantime, you should be able to see an updated version of the report by using the stand alone tool: http://pro.seomoz.org/tools/on-page-keyword-optimization/new

If you could also include information about the meta tags problem you're seeing, we'd be happy to look in to that too.

Sorry again!

Hi Greg,

This is Megan from the SEOmoz help team.  Sorry for the delayed response!  We actually recently released a new crawler that was causing this duplicate content bug.  We were switching crawls between our new crawler and old crawler (which didn't have the duplicate content bug), which is why this error disappeared for a bit, but then returned.  The  good news is that this bug has been fixed, so you shouldn't have this error show up on your future crawls!

Please let us know if you have any other questions or issues with our software by sending a message to help@seomoz.org.

Cheers,

Megan

Hi DRTBA!

This is Megan from the SEOmoz help team.  I'm sorry to hear about the problems with your crawl.  The good news is that this doesn't look to be a widespread problem.  Our engineers are looking into the crawl for your campaign as we speak, so it should be back on track very soon!

Thanks Kasa! Chiaryn will be following up with you in the ticket.

Hi Marton!  This is Megan from the SEOmoz Help Team.  I'm so sorry that we're late to answer this question!  If you have questions about our tools in the future, feel free to send a message to help@seomoz.org for a quicker response.

The crawler that we use for OpenSiteExplorer unfortunately does not crawl https at this time, but we do plan on changing this at some point down the line.  Our campaign crawler, however, does crawl https, so you'll still be able to find out information like if your site has any 404 errors, duplicate page content, missing title tags, etc.

I hope this helps!

Hi there,

This is Megan from the SEOmoz help team.  Sorry that your rankings are looking off in your campaign. I'm not sure why you would be getting different results in the campaign rankings than you would be getting when you run the searches yourself; it could be a lot of things. The search engines - Google, Yahoo! & Bing - all maintain multiple indices that run across multiple datacenters. This means if you query different datacenters, you can get somewhat different ranking results. Other elements, such as personalization, geography and search history (even if you're logged out of your Google/search engine account) can also influence ranking positions. Hence, there can be a lot of variation in what different people, searching from different computers/locations might see in the rankings.

Our solution has been to run searches from a variety of IP addresses and IP blocks using non-personalized, search history/location agnostic requests. In our experience, these have provided the most accurate results, showing what the "most" users see, though we know there's still quite a bit of room for fluctuation.

If you have any other questions or would like us to look specifically at your campaign, feel free to send us a message at help@seomoz.org

Cheers,

Megan

Hi bittristo! Does this response help to answer your question or are you looking for more information? If you're good to go, please mark this as answered. Thanks!

Hey EliasAQ!

Have you tried posting your question to Wistia's Community Forum? Wistia has awesome customer service, so they might be able to get an answer to you if you don't get one on here.

Cheers!

Hi Adam!

This is Megan from the SEOmoz help team.  Unfortunately, we don't have a way to download social information other than into a spreadsheet at this time.  I do think that adding a different export option is a great idea, though, and would be perfect to post on our feature request forum: http://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

You can vote for features you'd like to see and suggest your own, both of which help us determine what to build next. Add your request there and hopefully we'll see it come to fruition sometime down the line.

Hi Radi!

Unfortunately, I'm not aware of any tools that do what you're looking for, but you could always check out the trending section that appears on the right side of your Facebook newsfeed. Not sure if that's too obvious, but I thought I'd throw it out there just in case.

Hi Donnie,

This is Megan from the SEOmoz help team.  Sorry that your questions hasn't been responded to yet!  The errors that you're seeing for your photo gallery actually sounds like a bug that we were experiencing at the time you wrote this message.  It has since been fixed, so you shouldn't be seeing this listed as duplicate content any longer.  If you are still noticing any funky stuff, please let us know by sending your campaign information to help@seomoz.org.

Cheers

Megan

Hey Daniel!

This is Megan from the SEOmoz Help Team.  Can you let me know what URL you're analyzing in OSE?  If you don't feel comfortable sharing that information publicly, please let us know by sending a message to help@seomoz.org and we'll take a look asap!

Cheers!

Thanks for the clarification!

I've looked at quite a few different Twitter follower tools and ran this by a couple of other people on the community team and I've pretty much come to conclusions #2 or #3 that you mentioned. Unfortunately, there's just not really a clear cut way to figure out what happened.   Sorry I don't have a more definitive answer.

You might want to consider tracking your account in Followerwonk going forward if you aren't already. It's a good way to see if you've lost a bunch of followers, who those followers were, and look at the date to see if you posted something in particular that could have led to a dramatic follower loss. Doesn't really help your current situation, but might help if anything strange happens in the future.

Hi Sam! This is Megan from SEOmoz. I've had our engineers take a look at your campaign and everything looks good now. Do you know if you made any changes today that would fix the 'blocked by meta robots' issue? Your next crawl that comes through should reflect the new information - showing the previously blocked URLs as "index, follow". If you're still running in to any problems, feel free to shoot us a message to help@seomoz.org and we'll check it out!

Cheers!

Hi BM7,

I'm going to open up a ticket on this to have our engineers take a closer look at your site.  Once we have an overall response, I'll post it here for other community members to view.  

Cheers!

Hi Jacob,

This is Megan from the SEOmoz Help Team.  I spoke with one of our engineers and found that the rank section of 'Find New Keywords' isn't referring to rank in the traditional sense related to the SERPs.  What the 'rank' refers to in this instance is the rank of that keyword within the keywords sending traffic to your site.  So, "Speak Creative Memphis." is 4th in sending you the most traffic out of the keywords on the list based on the number of visits last week.

Sorry this is confusing!  I'll definitely see what we can do about making this more clear.

Cheers!

Hi Acorn Stairlifts!  This is Megan from the SEOmoz Help Team.  The drastic difference in the number of links going to www.acornstairlifts.co.uk in OSE versus the export is because we'll only show you the top 25 links per domain. Our API currently has a total limit of up to 10,000 links for any domain (100.000 for advanced reports), so we only show the top 25 because if, for example, someone has 500,000 links and most of them are from the same domain, then we wouldn't want to fill up all 10,000 links with the same domain information and leave out important links from other domains. Instead, we'll only show the top 25 based on page authority so we can show the links from other sites without the same domain taking up all 10,000 spaces. In other words, we want to show you your link diversity.

I hope this helps!