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Years ago, we used Fontographer to create custom chars to add to a font which when published would make all kinds of chars avaiable in Google et al...

Don't know if it's still in play....but seems like it from what is above...

clicked on that competitor URL and it's plain jane junk...

if you create a real site with great content you should go by this EMD site in time...

and DO NOT copy this p**spoor example of serp manipulations either!!!

I haven't investigated at all on your issue - but I did see the post just above mine here where ameliavargo made the point that if a site is hacked - then that might be the case...

And this is something I know can happen via our own experience with one of the major crab boat partners on "Deadliest Catch" TV show being hacked and gaining BIG link juice via those hacks (solved of course now!)...

Look for hackng is I guess what I'm saying too!

You do know that the Pigeon updates back last summer were just rolled out in other google farms too, right?

So if you're looking say at rankings via g.ca - that might be the culprit....

#justSaying

Simple...pick #1 - if the RD is not working they said - then you test it. Mount the site on various devices, play with the window size....

Does it change/adapt to the viewport?

If so - and yes I just tried it on everything from my BlackBerry Passport to my 27" desktop monitor - then the oDesk idiot who claimed otherwise is NOT a place to spend any SEO dollars....

...sigh....

Appears that moz is not supporting IE either...tho they are supposed to be "working" on it...but till they actually do get the analytics to work in IE - use Chrome....

Not fun to try to explain that to a client tho...

Well....there are so so many things that can contribute to a fall in rankings...that I can't mention them all here...

But a drop - if I read you right - from #6 to #10 is not a drop really at all...just normal fluctuations...i.e. this is how the rankings flutter...

Have you checked tho to see if you're looking at the rankings using Personalized Search? Incognito? WebHistory on/off?

Do some googling for those topics....read...and learn!

Not trying to be dismissive here - just that there really is no 'answer' that you'd be satisfied with....honestly!

Whitespark....Darren's got Nyag there and he can build with the best of them!!!

Yup....Marie knows her Penguin stuff for sure...would highly recommend this Canuck!

without a price, how can I determine if you are making the best offer...this IMHO is so important for commodity products...

Yes...my best advice would be to pick some other SEO firm to use....sigh...

what Miriam said here - "...what you need to have there is the local number as the primary number; not the toll free one...." IS SO VERY VERY important, eh!

follow that advice!!!

dunno who this "is" but you might start if you're doing the detective work with their DNS host - google for -

PUBLISHERGATEWAY.NET and that should get  you started....

And as Erica prob knows...that timeline can often be speeded-up by simply reporting the site...as many competitors do just that!

well...then again (this is the programmer in me speaking!) you could always "force" submission compliance by building in scripting to ensure that ALL those items are completed by the submitter themselves - else the SUBMIT button remains grayed out....

would work. have built them myself. you could eLance or oDesk it too....

Been right there and here's what we did...

We got an alum of the university to put it on their own page - that they'd attended and found the Seminar a great one...and we ensured that the alum pages (we got 3 attendees to say what a great event it was) were all FOLLOW links too!

YMMV but that's what we did! And do!

No worries, as G ignores the case sensitive issue....my own firm is KKT INTERACTIVE Inc. and it's been fine in G for like 20 years....

Can't speak on Yahoo/BING tho....anyone else know?

Ah...."contraction" I see...cant really help if we can't see the site....

Yeah the line above - "...should do the trick in a non-spammy way...." is worrisome to me.

You need to think on various counsel here and here's some ideas fyi...

Miriam (a leader here in Moz) offers up these great tips...

https://support.google.com/business/answer/3038177?hl=en

http://moz.com/blog/local-landing-pages-guide

http://moz.com/local-search-ranking-factors

(is the big David Mihm LOCAL factors reports that many of us here have contributed to!!!)

Great places to start!

Me? Yeah, I think the G local algo is now good enough to parse when someone is trying to get way too much ranking juice using that kind of "stacked" location page trick.

Beware, bad local tactics HURT!!!

most recent best practices say title length should be around 56 chars...fyi....

have you checked your own length? it's 64 chars...AND you make the newbie mistake of putting brand before keywords....

I'd change that to be this (55 chars!)

"LED Furniture Hire for Parties & Corporate Events | JDB"