Welcome to the Q&A Forum

Hi Brian!

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I looked into your account, and it looks like the listings your tried to upload are already being managed by someone else (http://screencast.com/t/IaiCxEMiJ). You can find them under the "Validation Needed" tab (http://screencast.com/t/sbXF9P92). Unfortunately there's not much we can do on the support side with this one! Since the listings have already been purchased, you'll need to reach out to the folks who are currently managing the listing to get everything sorted out. I'm sorry I can't do more to help, but if you have any other questions, please reach out to us at help@moz.com.

Kindly,

Erin

Hi there! Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I appologize that it's taken us so long to get back to you, things have been a little hectic around here!

There are a few things going on here. For starters, it looks like you just created your campaign on 9/15/2014. We can only track historical data back to the date you created your campaign, which means we don't have a year's worth of data to report on. We'd need a time machine to retrieve your data for the past year, and while I keep asking for a DeLorean, our engineers have yet to reproduce the Doc's technology.

Additionally, we don't actually have a yearly reporting option. You can set up Custom Reports to run weekly and monthly, but not for the entire year. We love love love feedback though, so I'll definitely note this for our Product Team! You can also chime in on our Feature Request Forum. Our Product Team keeps pretty close tabs on this forum, and they will let you know if your idea is something we could bake in down the road!

I hope this helps, and have a great rest of your week!

Cheers,

Erin

Hi Jos,

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. Our crawls have been delayed, and we're currently working through the backlog. Thanks for your patience! Keep in mind that the Crawl Test is cached for 48 hours, so if you run them too close together you'll see the same data.

I curled your site from our servers, and I came back with a 404. Usually this means that your site is blocking us on the server level- and explains why your site comes back with a 200 from a Header Checker, but a 404 from our servers. I did a little digging but wasn't able to come up with much, so you'll want to loop in your web dev to see if they can shed some more light on what might be happening. I'm sorry there's not more I can do for you on the support side with this one!

I don't want to share any private site details over the interwebz, so if you have any follow up questions email the Help Team.

I hope that helps, and happy Monday!

Cheers,

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I appologize that it's taken us so long to get back to you. Things have been a little hectic around here!

Thanks for the great answer Tom! I'll do my best to answer all of your questions here as well.

• what is the effect on Rogerbot with a robots.txt file?
  Rogerbot will 100% follow robotx.txt. If you block him, he won't crawl your site.

• is it possible to decrease the crawl limit even more? (current 10.000pages)
  We actually bumped up our crawl limits recently, so I believe 10,000 pages is the lowest you can now set your crawl to.

• is it possible to decrease the crawl speed?
  As Tom said, you can set up a crawl delay to slow Rogerbot down!

• Is it possible for rogerbot to crawl the webshop once a month?
  Not on our side. Rogerbot will always crawl your site once a week. In theory you could block Rogerbot the weeks you don't want your site crawled, but that could get tricky. Adding a crawl delay would honestly be the better bet.

I hope this helps, and if you have any other questions shoot us an email at help@moz.com!

Cheers,

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I think I need more information to help you troubleshoot this. Do you mean to say that the G+ Page has 10,000 like? Or 10,000 linked to it? Are you seeing this information somewhere in your campaign?

Once we have more information, we should be able to help you troubleshoot this further!

Cheers,

Erin

Hi Alan!

Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. I'll do my best to address all of your questions!

• I have a list of the top 350 keywords sending volume to my site, sorted by volume. I am using your On-Page Optimization tool to look at the top 10 keywords and the grade for each of the relevant pages on the website.  So for "hard wood flooring," I am searching for that term on Google and finding the first listing for my site lumberliquidators.com that comess up. Then I paste that page link into the On-Page Optimizer. Is this the best way to do this to determine performance for the most relevant page?  Moz gave this keyword an F (home page) even though LL came up #2 in the organic Google rankings.

On-Page looks at more than where you're ranking for a keyword. This tool is telling you how well optimized your keyword is for the URL your ranking for. You can read more about it all here in this handy article from our Help Hub!

1. Who long does it take a campaign to run before all the final data is there? I have ran 3 different campaigns here because I made some changes int he keywords used. Is the last one, "LL SEO 3 - Lorry Terms" complete?

When you initially set up a campaign you'll see GA data (if you have a profile linked), Keyword Rankings (as long as the were added during campaign set up), and your competitive metrics within a few hours. All of your other data should populate within 7 days.

After that, your campaign will update every seven days. So for example, your LL SEO 3 campaign was created on August 21st. That means that your next update will occur on August 28th, and show your data from August 21st-August 27th. Your campaign should also update on the same day every week.

2. It says there is a crawl error for Duplicate Content - 42,983 pages on www.lumberliquidators.com have duplicate content - is this possible?

Yes, it's possible. It really just depends on how you have your site set up. Campaigns have a 90% tolerance for duplicate content. This includes all the source code on the page and not just the viewable text. So if a URL is at least 90% similar in code to another URL, this warning will appear.

You can run your own tests using this tool: http://www.webconfs.com/similar-page-checker.php

We don't know what standard Google uses, but it's safe to say they are a bit more sophisticated than us - so you might be okay in this regard as long as you have a couple hundred words of unique text per page. Google won't say how much duplicate content is too much, so we like to be better safe than sorry.

3. I noticed that when I search for www.lumberrliquidators.com on Google it seems to "redirects" to http://www.lumberliquidators.com/ll/home. Could this be impacting numbers in some way?

As long as you have your 301 set up correctly, this should be fine.

I hope this helps! If you have any other questions, feel free to email us at help@moz.com!

Cheers,

Erin

Hi there!

Thanks for reaching out! My name is Erin, and I'm on the Help Team here at Moz. Sorry to hear you ran into this!

This sounds a little wonky! For bio searches there aren't any limits, and for comparison and analyze reports there are limits of 500 reports (per hour, which would be pretty impressive to hit!) if you're a Pro user.

If you're still running into this, can you email us at help@moz.com? We just need the following information:

• the email address associated with your account
• your Twitter handle
• the specific types of reports you're trying to run
• screenshots of the error messages you're seeing

We should be able to help you troubleshoot from there! We look forward to seeing your email!

Cheers,

Erin

Hi there,

Thanks for reaching out! My name is Erin, and I'm on the Moz Help Team. I appologize that it's taken me so long to respond to your question. You actually had me stumped! When we look at keyword usage we don't have any kind of limit, and we definitely crawl H2 and H3 tags. I'm going to need to take this conversation offline and loop in a our engineers to look into this further. I'll follow up with you via email when I have more information!

Thanks for your patience, and you'll be hearing from me shortly!

Cheers,

Erin

Hi Chris!

Earth here. Actually, it just me, Erin.

Unfortunately we don't have a way to parse out the information from the Dashboard module. It's a whole kaboodle.

While it won't include DA, you can add modules for Traffic from Search to look at your overall Organic Traffic.

http://www.screencast.com/t/5xv5QDmpR
http://www.screencast.com/t/yL9xXqoaB

The only traffic we measure in Moz Analytics is Organic, so your total visits in the app won't reflect any paid search.

I'll leave this questions as "unanswered" just in case anyone from the community wants to chime in!

I hope this helps, and have an awesome day!

Erin

Ahoy!

Erin here. I'm a lead on the Help Team here at Moz! Sorry for the confusion! Our Crawl Test data is actually cached for 48 hours, which is why you're seeing the same issues after 6 hours/same day after you've made fixes. In order to get the most accurate results, you'll want to wait at least 48 hours between Crawl Tests.

I hope this helps, and if you have any other questions, feel free to shoot us an email at help@moz.com!

Yours til the Chocolate Chips,

Erin