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Hello, I will add to Oleg's answer in that deletion is not a likely result on Indeed.com. We had a client that asked for this and we were unable to delete reviews left by an individual bent on hurting the company. We could respond to the posts but unless you can provide quality answers that debunk any negativity on the part of the user in the eyes of other users, this is a time-intensive, un-rewarding exercise. What we were told when we reached out is that they do not arbitrate on behalf of either businesses or users on their website, and that we should attempt to sort out our differences without their input. A better idea is to improve customer experience with your company/client's company and attempt to improve the positive reviews you receive. It's an uphill battle as people are more likely to complain than congratulate by a ratio of 33:1 online. The response approach might be the best one if your negative reviews are relatively scattered and not directly targeted at causing damage. Hope this helps, Rob

Thanks Miriam, I actually reached out to Phil before posting here, I know he is very knowledgeable in this space. Do you know anything about Facebook reviews? Are they important enough to go after them?

Hi there, You're describing quite a common frustration with Google Seller Ratings not appearing. The official line from Google can be found here: https://support.google.com/merchants/answer/190657?hl=en. The excerpt that is relevant to you is as follows: My seller ratings aren't appearing Reviews are not added to Google Shopping results in real-time, so you may notice a delay between receiving a new review and its addition to your rating in the Google Shopping results. The same is true when a review is removed from a seller rating website. If you notice your reviews have stopped appearing, please make sure that the store name and registered domain match in your Google Merchant Center account and third party seller rating websites. Learn more about how to update the store name and website URL in the Google Merchant Center account settings. For Google Shopping star ratings to appear, typically your business needs at least 30 unique seller reviews, each from the past 12 months. However, we may show ratings for merchants with fewer than 30 reviews if we have sufficient data from other sources to determine an accurate rating. George @methodicalweb

This is a shameless plug of our services, but check out http://ppcplans.com We'd start you out at $400/month to manage your Google AdWords. You'll be hearing from Chris, and I'd love to help you.

Thanks guys!

Hey echo1, I am guessing you dont want the general answer "just ask your costumers politely to review your business online", For Google and Yelp I guess making your precense online will help a lot try to be active and engage with your known costumers. Give them promo codes or stuff like that. For any kind of Review like facebook etc.there are actually a lot of ways to make costumers review your business or services without even asking. One that I actually like is the "Gamification". If you for example have a wordpress site there are a lot of plugins like Incrwd or Punchtab that will award your costumers with points and achievments. You know they love it. Anyway hoped I helped even a bit.

Hi guys, Thanks for the responses so far  I am sorry for the inconvenience this is causing you folks, this is an issue we are aware of and looking at currently.  The challenge for this issue is that we can't just simply turn off avatar retrieval since there is no detection for the email client that our customers use, this is an issue that snuck up on us since we simply did not forsee Microsoft Outlook's data retrieval techniques for their recent versions   With that said, our engineers are working hard to come up with a fix for this issue by looking possibly changing how we retrieval that data from the cloud.  In order to release a fix and not break dependancies else where, we need some additional time to come up with a fix and deploy it in a test environment. In the meantime, you can view our Q&A email by either using the web client for your perspective outlook accounts or you can actually process a change for your non-outlook email if that's possible.  Thanks for the patience our customers have displayed so far, if you like us to give you an update when a fix has been made, you can either email us at help@moz.com or I could simply update this thread once a fix has been deployed! Best, Peter Moz Help Team.

It is always my pleasure!

Are they doing some of the things we mention in our 4 D process? If not, ask them why.

Times these are a changing guys. Google just rolled out some new Google+ Page (which is where all Google Place Pages are going) updates. Apparently you can have up to 10 categories now, but none will be custom. This, however, is in the new Google+ Page dashboard. Your existing Google Place pages will be rolled into that soon and then your categories will probably need to be updated. I don't think Google said what they're going to do with your preexisting custom categories, but I wouldn't be surprised if they just disappeared. That's their way of getting rid of all those spammy categories.

Free trial for 30 days, thanks, looks promising.

Hi Echo, I don't have an exact answer for this, as I imagine there would be a variety of factors involved. However, over the past year, we've had tons of questions from local business owners here in Q&A wondering why their organic ranking had 'disappeared'. Pretty much every time, it was because they had claimed a Google Place/Google+ Local listing, resulting in the previous organic rank being subsumed into the new local one. So, their rankings hadn't really been lost; they had been converted into a new local listing, the rankings of which depend, in part, on organic signals. And, of course, Google only shows a set number of first page local results for each query (be that 3 or 7 or what have you) and so other businesses will fall outside that limited number and may only have an organic rank on the page.

Hi Echo, Sorry I didn't see this question earlier. I agree with Chris. For SABs, this really wouldn't have value.

Thanks David!

My pleasure!

I think that's a smart idea, echo1. Starting a thread in the Google and your Business forum seems like your best bet for getting direct Google feedback on this.

Your guy seems very professional, we are setting up a different project. For local, I chose somebody else indeed but just for troubleshooting the pages..it seems I should have hired the other company to do everything.

Hi again! It's normal that you feature very similar or even, duplicate content through both your mobile and desktop Website versions, what it is fundamental though is that you use the rel alternate and canonical tags that I shared with you in my previous answer. I've just checked your site and you're not using them. If you correctly add these tags in your mobile and desktop URLs as I described in my previous answer you shouldn't have any content duplication or cannibalization issues in Google's search results. Thanks! Aleyda

Pay Per Lead. Most agencies will charge as a percentage of spend which will incentivize them to spend more of your dough. That doesn't work well for you as a business owner. If instead you are charged per lead, then an increase in spend means an increase in leads and more customers. If you run a limousine business for example and the value per enquiry is $20, you can ask the company how much they would charge on a per lead basis. If they say $10, then you should try it out and see how well they convert. This is the best way to make sure that you get a positive ROI on your spend and it reduces your risk as well as the amount of work you have to do screening for people that have no idea what they're doing. If they can deliver solid leads to you at a decent cost, then they know what they're doing and you get a win-win situation. Good luck!