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Agreed that the best response is to go to the help hub at http://www.seomoz.org/help and use the contact button to get in touch with our help desk, and we'll see what we can do from there.

Hello David I know someone who works for one for the biggest UK companies in SEO and he does some private stuff! He can help you if you want details etc

Hi David, When did the drop in rankings take place? After the blog network deindexation? After the latest Panda release? After Penguin? From the way you've phrased your question, it sounds like you know the answer already. You have a lot of spammy content, lots of problematic links, and want to do things, as you phrased it, for a bit more longevity. It sounds to me it'll be more cost efficient to start from scratch, do it properly this time, building with long term goals and strategy regarding site design, content creation, and link building, than to clean up everything and work from there. Hope this helps, Mark

Hi David, My understanding is that SEOmoz rankings do not account for product results. I'd have to check with the engineers to be sure, but I believe these are disregarded. For one thing, they lead to a Google product page instead of an actual search result. Additionally, we haven't figured out a good way to count them. Adam wrote a blog post about including local results in Ranking reports. Towards the end he includes future plans to include shopping results: http://www.seomoz.org/blog/universal-search-results-in-pro-part-1-local-results Hope this explanation helps! Best of luck with your SEO.