Welcome to the Q&A Forum

Hi - Thanks for posting!

Exporting a CSV of Rankings data from a campaign will always include at least 2 collection dates, unfortunately. This is to show a comparison/rate of change. A workaround would be to select "Last Week" from the date range and then just remove the older dated rows from the CSV. Hopefully, that helps to clarify, and sorry for any inconvenience that causes.

Best,

Hi Mike - Thanks for contacting us,

It might be best to follow the advice mentioned above. We all use password managers here at Moz and have never experienced this issue. Additionally, we haven't seen other reports of this happening.

Let us know what you find!

Hi - Dave here from Moz Support,

Spam Score in Links and Link Explorer represents the percentage of sites with similar features we've found to be penalized or banned by Google. Our machine learning model identified 27 common features among the millions of banned or penalized sites in the data we fed it.

You can read more about Spam Score on our Help Hub - including an awesome video that explains how to use the score as well as the factors we use to calculate the score.

Your Spam Score - This does not mean that your site is definitely spammy. The percentage represents a wide variety of potential signals ranging from content concerns to low authority metrics. Since this is based on correlation with penalization, rather than causation, the solution isn't necessarily to change these factors on your site, but it may be worthwhile to consider them. It is best to use this percentage figure to judge the quality of inbound links to your site, giving you a signal to help you determine which of those links needs some further investigation and, perhaps, even removal.

Another site's Spam Score - Again, this doesn't mean that these sites are spammy. This percentage represents a wide variety of potential signals ranging from content concerns to low authority metrics. Since this is just based on correlation with penalization, rather than causation, the solution isn't necessarily to disregard sites or disavow links with higher Spam Scores. Instead, we'd recommend using it as a guide for kick starting investigations. Be sure to check out a site's content and its relevance in linking back to you before disregarding or disavowing.

You can read more about Link Explorer metrics here 
https://moz.com/help/link-explorer

Hey - Dave from Support here.

Can you send these details to our support team along with your account info, so we can take a look at your campaign Site Crawl results? Feel free to reach us at help@moz.com

thanks!

Hi Lydia - Dave from Moz support here.

If you have a Site Crawl or On Demand Crawl of your site. You can export a CSV of your "All Crawled Pages". This will include a column of Meta Descriptions for each page crawled. This export will also include information of other data that we report on.

We hope that helps, if you have further questions on this, feel free to reach out to help@moz.com.

Thanks!

Hi - Thanks for posting.

Can you contact our support team at help@moz.com with your specific examples so we can take a look at this for you?

thanks!

Hi - Thanks for reaching out.

If you think Moz is reporting something incorrectly, the best thing to do is reach out to our Support Team at help@moz.com with specific examples, so we can take a look.

thanks!

Hi - Thanks for reaching out.

When I tried to curl your robots file from our user-agent string, I was redirected 50 times (then timed out as max redirects). My guess would be you have some type of bot protection with Cloudflare. You can reach out to your hosting admin and have them locate "rogerbot" in the logs. They will need to most likely whitelist our crawler to access the site.

If you need further assistance with this, please reach out to help@moz.com directly, and we can assist!

Thanks!

Hi Taylor!

Keyword Explorer doesn't have a mobile option, unfortunately. However, you can get mobile rankings through tracking keywords in a campaign. If your client would like to see week-over-week mobile rankings for their site, that would be a great option. Here is more info on how to set a mobile search engine in campaigns: https://moz.com/help/moz-pro/manage-campaigns/campaign-settings

We hope that helps, let us know if you have further questions we can assist with!

Hi - Thanks for contacting us.

You can use the Keyword Explorer - Keyword Suggestions tool. Keyword Explorer suggests keywords to help you find similar keywords within your industry that you may not have thought of. This can also be searched using the en-HK market.

You can learn more about Keyword Suggestions here: https://moz.com/help/keyword-explorer/keyword-research/keyword-suggestions

We hope that helps, let us know if you have further questions we can assist with.

Hi, thanks for reaching out.

There are many reasons that can inhibit Moz from crawling a site. Are these campaigns you are trying to setup? If you can email the Help Team at help@moz.com with your account and these examples, we will be able to help out!

Thanks

Hey there!

You would want to update the domain for the competitor in campaign settings. We recommend pulling any reports you would like to keep on your historical competitors, as once those are updated, the old competitor data is lost.

Hope that helps to clarify, let me know if you have further questions.

Hey, thanks for reaching out to us!

You can block our crawler from crawling specific subdomains of your site by excluding our user-agent from the subdomains robots.txt file.  Our user agent is "rogerbot" and the directive would look something like this:

User-agent: rogerbot
Disallow: /

You will want to make sure that this is associated with the robots.txt file specific to the subdomain you want to block.

You can read more about Rogerbot in our guide.

Hope that helps, let me know if you have further questions.

Hey there!

Search visibility uses your tracked keywords ranking position to calculate. So if the site isn't ranking in the top 50 positions for any of the tracked keywords, the search visibility would be 0%. I would suggest contacting the Help Team at help@moz.com to look into the specific campaign you are referring to.

Thanks!

Hey Alan,

I just followed up in one of the help tickets you opened. Let us know if you need anything else here.

Hey! Thanks for reaching out.

Can you submit a request to help@moz.com from the email address you signed up with? We can help out there.

thanks!

Hey there

At this time there isn't a way to pull the search visibility metric via an API or some type of automated fashion. Our Search Visibility score represents your overall ranking performance for your tracked keywords. It’s calculated by:

• Taking all of your keywords and the associated URL’s position and applying a CTR (click-through rate) for each position.

• The CTRs are then summed

• This number is then divided by the total number of keywords.

If you'd like to read more about how Search Visibility works, check out our Help Hub.

Hey!

Your exports will be sent to the notification center where they can be downloaded.

https://moz.com/notifications

If you are having issues with getting reports sent to the notification center, please contact us at help@moz.com

thanks!

Any time you initiate a crawl, it counts against your limits, even if something on the site is blocking us from crawling it. I would suggest that write into help@moz.com so we can help you diagnose what is blocking us from crawling your site.