Another MozLocal Error

[KempRugeLawGroup]

What's going on with Mozlocal? Now, it's telling me my g+ page is 100% incomplete. Last week, it told me my foursquare was 100% incomplete. Both of those are inaccurate and I've had them listed for over 2 months. Am I the only one having problems?

• Ruben

[benjaminmarcinc]

No i am having trouble with this too, did your information change as well, such as your url name or any information you provided?

[KempRugeLawGroup]

Actually, yes, but it was over a month ago. The office we have for MozLocal is not the office I work out of. So, I didn't realize someone gave me the wrong zip code; I had to correct that. But, everything else is the same.

[MiriamEllis]

Hi Ruben,

So glad you've asked! Often, it's best to bring a concern like this to https://moz.com/help/contact but I'd like to answer this here in Q&A because its and FAQ for sure. There are typically 4 reasons why you may see fluctuations in the Check Listing tool:

1. One of the platforms has a bug on their side. For example, Localeze had a bug where searching for any names with multiple words turned up no results. It took them days to fix.

2. Some of our platforms change the layout of their page without proactively telling us, so we need to react to customer complaints to fix them. I believe Bing was an example here in the past.

3. It's also possible that the data we’re in the process of pushing from your paid Moz Local publishing dashboard has updated the listing, but somehow, one of the 7 supported partner sites is making it difficult to search for in their system. We are working with our partners to understand what's going on and making it more reliable. So, for example, you might see in the Moz Local publishing dash that a listing has officially updated, but Check Listing (which is a completely separate tool) may not yet show that update either because a platform has not yet pushed the data out or is making it difficult to find.

4. We do these queries in real time. Sometimes, engines can be slow and time out, and we're out of luck grabbing any data, so we assume it does not exist (thereby lowering the score).  We're making a change to differentiate between a missing listing and an API that's unavailable. We'll put as asterisk by the score and explain somewhere that the score is being impacted by unavailable partners.

We're really hoping that, in cases where an engine times out or an API is temporarily unavailable, the improvements we're working on making to the messaging customers receive will help reduce unnecessary worry. In most cases, your listings will simply reappear on their own, but if you suspect a bug because a listing stays incomplete for a long period, please do contact the Help Team,

Hope this helps!

[KempRugeLawGroup]

Check listing a completely separate tool? Wow, I wonder how many people know that. Thanks for all the info Miriam. I appreciate it!

Best,

Ruben

[MiriamEllis]

Hi Ruben,

Yes, this is a bit confusing about Check Listing being completely separate from Moz Local, because you can reach Check Listing from inside the paid Moz Local publishing dash.

Have a great day!

[Moz.HelpTeam]

Thanks for letting us know about this. I looked into this, and we were experiencing intermittent issues with our tools as a result of ongoing DDoS attacks this past weekend. I am so, so sorry for the inconvenience this is causing you. Our website is back up, but we are having trouble communicating with some of our partners like Google or Facebook. I expect everything to be fully functioning in the next few hours, tomorrow at the latest. We recheck the listings, but I would recommend then deleting the listings and re-upload your CSV then.

Rest assured, Moz engineers are working as hard as possible to resolve the tacks and resulting instability. For ongoing status updates, please visit Moz Health (http://health.moz.com/). For details on the DDoS attacks on Moz, please check out this article from the NYTimes: Tally of Cyber Extortion on Tech Companies Grows (http://nyti.ms/1yE0NIe).

Thank you so much for your patience. We really appreciate it!
--Ken