Moz Pro, our web crawler, and sites that use SNI (804 HTTPS SSL) error

[fivefifty]

Thanks for the clarification.

[DavidLee]

Hi Etienne

There is a public 3rd party tool which also fails to connect which is hosted on AWS:

https://www.hurl.it/

If you run a GET request to this URL you will see a time out. Your admins can use this tool to quickly isolate any issues as this timeout is the same we are running into.

The SSL issues reported may not block normal browser connections but possible non-browser user-agents which would be another bot or server. We do not have any requirements or TLS, 1.0 and up is supported.

Hope this helps!

[etiennebeneke]

Many thanks David for your effort. I will feed this information through to the server guys.
Etienne

[John-Sharkey]

Hello Jon,

Any update on the new SNI fix, or the beta crawler?  Maybe a Xmas present??

Kind regards,
John

[jon.white]

We are testing in-house beginning next week, I don't have a sense how long this testing cycle is going to take, but this is the final stage before we launch it.  Thanks for your patience.

[John-Sharkey]

Absolutely... thanks so much for your work on this!

Cheers,
John

[spadedesign]

We have yet to see a fix for this issue or receive any word of trying the new software.

We are going on 5 or 6 months.

[IWaldron]

Any update to this estimate? Anxiously waiting...

[Buchs-A-S]

This post is deleted!

[CroyalDK]

Any news on the SNI fix?

[Senson]

Would love an update. Been waiting for Moz to fix the SNI problem for what seems like ages.

[jon.white]

Hello!  Very sorry for the delay in response here.

We are planning to open up the beta to all SNI customers beginning next week.  You will get an email to the email address you use to login.  We really appreciate your patience - thank you again.

[jon.white]

Hello!  Very sorry for the delay in response here.

We are planning to open up the beta to all SNI customers beginning next week.  You will get an email to the email address you use to login.  We really appreciate your patience - thank you again.

[hughandcrye]

This post is deleted!

[RCVanPoppel]

Hi Jon,

Thank you for the updates. We've added SSL to our website in December, as a result we've now also seen the SNI issue. Is the SNI also affecting DA and PA in site explorer? Our previous DA and PA were when the site did not have the SNI issue. Just want to know if we can compare them like for like now we're on SNI. Thanks in advance.

[CroyalDK]

Hi,

Really need an update on this before boarding new clients??

[TheJayeCowle]

Hi Jon,

I know you're kind of under the line of fire here but I'm getting this error too and have used that test to test the site where I'm getting this error and it looks like it's the SNI certificate indeed.

Are there any more spaces to be a part of the beta testing? also, would this affect all my campaigns or will you just create a test account with that campaign where I'm getting the error?

I wouldn't want to risk transferring all my clients' campaigns to a beta test platform.

Hope that makes sense.

I'm looking forward to hearing from you!

Mariano

[Naomi_AE]

Hi,
My site us having an SNI issue too. What is the update on the BETA test platform?

[jon.white]

Happy to say we added all survey respondents to the beta today.  Let me know if you don't see the option?

[jon.white]

Hello!

Yes the beta is now open and I am happy to be able to add you. Please complete this form and we will add new users weekly.  https://docs.google.com/forms/d/e/1FAIpQLSeaJFsouoRBGF--pEK1MYfWJOhq6KU7NIGu6m2ZpNLnSXgsUA/viewform?c=0&w=1

To find the beta, log into Moz Pro and choose a campaign.  You will see a link in the left navigation.

Thanks,

Jon