Trying to add google+ to a new campaign (remote-authentication.failure)

[jennita]

Hi everyone! I'm so sorry this issue hasn't been resolved yet. It is being worked on by the engineering team and I hope to have a more specific update soon. If you haven't yet, please be sure email us at help[at]moz.com as well, that way we can ensure we capture the individual occurrences.

Thanks!

Jen

[DavidLee]

Hi Everyone!

Thank you for submitting your examples! Our engineers have made this issue a high priority fix and are working hard to develop a solution. Once this is deployed we will be updating status on our new status page at http://health.moz.com. Please look there for any new updates.

Cheers!

David Lee
Moz Help Team

[kwoolf]

I read the Moz Health update and have been looking how to remove the personal page from my campaign settings and then add the business page link instead. There is really no way to know where to change the settings mentioned on this post. Can you update? Still can't add Google+ account.

Kevin

[DavidLee]

Hi Kevin!

There should be a button next to your profile name that says "stop tracking" this is how you can disable tracking for your personal profile which will then allow you to add your business page URL above. Make sure to use the public URL and not the one you see while logged in.

Let me know if this helps!

[kwoolf]

Hi David,

Thanks for taking the time to help out. I couldn't find a "stop tracking" button anywhere, but I did change the Google+ profile link. Didn't fix the problem. I still can't connect to Google+. Any other ideas?

[DavidLee]

Hi Kevin

It appears this is a new rising issue with our connection to Google as I am not able to connect my own Google Analytics or Google+ page in my campaign. I've escalated this to our engineers to investigate and will keep you posted as soon as I hear back from them!

[Panoramic]

Hi Jen, has this issue been resolved yet? As I have the same problem. Cheers, Rob

[SaraCsit]

hmmm... as a brand new user trying this site out, finding out that this issue has been going on, reported since Nov 2013, doesn't make too confident.

I can't add my G+ account either. Getting "remote-authentication.failure" and please don't come back with, what browser are you using and don't use Chrome.

No bueno.

[jmodjeska]

Hello Kevin, Sara & all,

Thanks for checking in with us on this. As David mentioned, the authentication issues with Google Analytics and Google+ that we are seeing today are new, and unrelated to the issues we experienced back in November.

As for today's authentication issue, it's a top priority and we have several developers working on resolving it. I'll update this thread, or David will, as soon as we have a fix in place, which I am confident will be soon. Thanks for your understanding!

[jmodjeska]

Hello again.

Authentications to Google Analytics and Google+ should be working fine now.

After troubleshooting this issue earlier today, we found that the authentication failures for GA and G+ were apparently due to erroneous responses coming back from Google. It appears we weren't the only ones experiencing this issue.

At any rate, things began to clear up around noon (US Pacific time), and periodic tests since then have all indicated that GA / G+ connections to Moz Analytics are working normally. Thanks for hanging in there, and please don't hesitate to contact our friendly Help team if you experience any further issues.

[kwoolf]

I still had problems connecting to my Google+ page. To fix it, I logged into Google+ account and then went to plus.google.com/apps. I disconnected the Moz app, then I returned to my Moz campaign to reconnect. I found so many different URLs to my Google+ page, but the one that ultimately worked began with "plus.google.com/u/0/". Other URLs with "b" and "post" or "page" all failed to save in Moz. Just delete these parts of the URL to end up with "plus.google.com/u/0/111111111111111111111" (21 digits represent your page number found in the Google+ page URL).

Thanks Moz team!

[Christy-Correll]

Hoorah, we're so happy it's working for you, Kevin! Thanks for the update!

Christy

[kwoolf]

Not so good anymore. I got a message after login yesterday that says my google account was disconnected. Now I can't add my page anymore. This is just too much trouble. Please look into this and just let me know when all the bugs are worked out. Other services I used that connect to google plus don't have this problem. Perhaps we need a better tutorial on how this works and what we'll see when things are working properly. I mean a screen shot of the campaign settings page where facebook and twitter live. I see records for those both, but nothing for google.

[kwoolf]

Still no go on Google+. I'm giving up. Shame that such a talented team can't figure this out.

[Moz.HelpTeam]

Sorry to hear you're still having issues Kevin. We're going to create a ticket regarding this issue and we will reach out to you in regards to troubleshooting and investigation.

-- Tyler

[kwoolf]

Hi Tyler,

I can't believe that I'm the only one with the issue here. After following instructions e-mailed to me, I still get the "Our connection to your Google Analytics account was lost. Don't worry, you won't lose any data. Please reauthorize now" message.

Add to that my last "weekly" update for my main campaign included stale data, I felt compelled to write in. I've been a big Moz fan for a long time, and I'm probably not going anywhere. But please pick this up when you're staff has time. I truly think there is a problem on your end that's not allowing me to stay connected to my Google+ account business page. If I'm wrong and it's my error, I'll make a public apology and you can make fun of me in the comments.

Thanks.

[kwoolf]

Hey everyone!

Just got a note from Erin at MOZ and the Google+ issue is fixed! Kudos to the team on getting that done. I know how tedious and time consuming debugging this issue must have been, but they kept on it even after this thread went cold.

Kevin