Can't log into Firefox MozBar

[Instabill]

I just downloaded and installed the MozBar for Firefox, but it will not let me login to my account. The Log In button is gray and none of the buttons do anything when I click on them. Please help!

Thank you,
Meghan

[OlegKorneitchouk]

Working for me right now. Try restarting your browser, logging in via seomoz.org and trying again.

[Mike.Goracke]

Had this happen to me a bit ago.

In Firefox, click Help, select Restart with Add-ons Disabled..., then restart Firefox.

When you open it again it asks if you want to start in Safemode or Reset things. I chose Safemode. Then I closed Firefox.

Re-opened it and was able to sign in.

Hope this helps.

Mike

[ChiarynMiranda]

Hi Meghan,

I'm sorry to hear you're having some trouble with the Mozbar in Firefox. I logged into your account and was able to access the PRO features of the Mozbar in Firefox with no issues. If the solutions that Mike and Oleg suggested don't work for you, I would recommend clearing your cache and cookies and giving it another try. That usually fixes the issue.

If you are still running into the issue after that, please let me know and I will look into it further.

[Instabill]

Thank you Oleg, but I already tried that and it did not work.

[Instabill]

Thanks, Mike! This worked! When I re-opened Firefox, I was automatically logged into the MozBar--I think because I was already logged into SEOmoz. Again, thank you!

[Instabill]

Chiaryn,

Mike's suggestion worked. Thanks for your help!

[ChiarynMiranda]

Glad to hear everything's working for you again! Let us know if you run into any other issues.