When will Rank Tracker be mended

[ClaireH-184886]

I have been waiting for many days now to use rank tracker but it is still broke. when i put the keyword into rank tracker the wheel just goes around and around and brings no results.

Can anyone from the semoz team let me know when it will be mended

[Highland]

Have you tried help@seomoz.org? I bet you'd get a faster response.

[ClaireH-184886]

i have sent them an email and still not heard anything back, i have contacted them before over issues and never received an email

[KeriMorgret]

Hi Diane,

Like Highland said, the help desk is the best place for this type of question. This is the Q&A forum, which is more appropriate for general SEO questions.

Have you checked your spam filter for a response, or looked on the for your ticket? I remember you mentioning problems with the help desk in Q&A this summer yet we looked at the ticket and saw the help desk did respond, so I'm wondering if part of the problem could be email notifications.  If you send me an email at keri at seomoz dot org with your ticket number, I'll look into it from this side.

You might also add your two cents into this survey in the blog post about what is your idea of a perfect rank tracker. http://www.seomoz.org/blog/what-does-your-ideal-rank-tracker-look-like-we-want-to-know

[ClaireH-184886]

I have checked my spam and nothing there, i cannot believe that it is still broke. i will contact them again and see if there is any life there lol

[ClaireH-184886]

Keri, can you wake someone up there please as i have just checked my help desk ticket which was eleven hours ago and it says the following

Awaiting assignment to a help desk operator

Not being funny but this is not very professional and we are paying good money to receive a second rate service. the rank tracker has been down for some days now, so i am just wondering why we are paying the money we pay when it has not been sorted out and why after eleven hours no one has got back to me and it says that it is awaiting assignment.

I need to see an improvement if i am going to stay with seomoz

[KeriMorgret]

Email me the ticket information and I can also look into it for you. You should have gotten an automated email right after you submitted your ticket with a reference number you can use to check on the web, and a reminder that the help desk runs Monday-Friday so you can't always count on an answer on the weekends (not sure when you submitted your ticket).

[ClaireH-184886]

sent you the info. customer service should be the most important thing