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Is Google webmaster tools giving you the specific name of the files that are being blocked?

I noticed you made the changes that I recommended except for one thing.  You fixed the 404 error on this page http://www.providenceelectricnc.com/localelectrician.html but did not 301 redirect it to the home page which is where your trying to rank for.  I would say unless you trying to rank for "Charlotte electrician" on http://www.providenceelectricnc.com/localelectrician.html it could possibly be fine but you then have a bigger issue. Both your home page http://www.providenceelectricnc.com and http://www.providenceelectricnc.com/localelectrician.html are duplicates.  Bad Idea!  If you redirect the http://www.providenceelectricnc.com/localelectrician.html to home page with a 301 redirect you should be able to garner most of the juice to home page.

For some reason Google was giving more weight to this page for the keyword "Charlotte electrician"

http://www.providenceelectricnc.com/localelectrician.html

Which you’re ranking on 15^th page for

Unfortunately I couldn’t tell you why because you have a 404 error on that page which is a bad thing

If possible quickly 301 redirect it to home page to pass some of its lasting juice

Secondly you seem to be having a canonical error which forces twin domains battling for SERP positions.

Also causing a possibility of a duplicate content issue

I suggest you 301 redirect the non www to the www since you are already ranking on it

This is a great start that should get you rolling in the right direction and a possible change for the better

By the way, nice looking site

I did an additional case study.

I took a longer domain with not just 1 or 2 but 3 hyphens

http://www.high-higher-highest-rankings.com/

I located one of it's high competitive keywords that it ranks for

"increase website ranking"

I'm sure if you type this in the Google search PPC ads will fill both top and right side

Now we check to see where it's ranking for this key phrase

You will notice that it's located number 2 only losing to an article about Google by About.com

So, I guess that statistically we can't necessarily rule out that the length of the domain with hyphens constitutes a ranking factor.  Maybe only on a broader scale with other underlying issues

There is a lot of mixed opinions on both of these and personally I would rather not use a domain that's long.  I rarely see websites ranking within the top 5 for long domains and I'm sure many people own these long-tail phrases and use them as domains.

According to the SEOMOZ's Google's Ranking Factors 2011
Long Titles + URLs are Still Likely Bad for SEO

You should definitely take a look at this as it breaks down some interesting facts.

This is the slide share of it: http://www.slideshare.net/randfish/ranking-factors-data-2011-smx-elite-sydney

Google's Ranking Factors

This is an excellent resource that gives all details in accordance with domains and SEO: http://www.seomoz.org/learn-seo/domain

90% of your answers were discovered through SEOMOZ's On-page Analysis tool

Correction for Title Optimization:

1. The visible portion of the page title in the search results extends to 66 characters, after which the engines will often truncate with an ellipsis. In order to optimize for the best possible title (and provide the most compelling call to action for searchers) keeping the title tag under 66 characters in length is recommended.

Correction for Meta Description:

2. Since the meta description isn't used for rankings, and the snippet cuts off after 156 characters (in most instances), it's unwise to have a longer meta description tag. Words beyond this count won't be seen by anyone.

Correction for Keywords:

3. Search engines have, for years, ignored the meta keywords tag as a ranking signal. Although it technically does not harm rankings, it can be used by competitors as a method to extract your targeted terms and thus, we recommend against its use.

H1-H6 Tags:

4.

a. H1 tag above the fold is a bonus

b. Use your Main keyword in H1 tag preferably towards the front.

c. H2 tags is used break down the main topic and is effective

d. H3-H6 should be used as sub topics only if it going to be natural otherwise it may come off as spam.

Bold & Italics text:

5. In testing, search engines appeared to have a preference (albeit slight) for pages that employed a targeted keyphrase with one of these elements than those missing it. This may also be valuable to users who can more easily find references to their search query thanks to this highlighting.

Image Alt Attributes:

6. Keyword usage in the alt attribute of an image employed on a page is surprisingly positively correlated with good rankings. It also helps considerably with image search, a popular and oft-employed vertical/universal search system.

Body Text of Competitor:

7. Body Text:  I wouldn't worry about competitors, work on your own strategy

I think it’s only natural to be good minded about something when you already know what the outcome could be at any time.  They obviously broke the Google webmaster guidelines similar to JC Penny except they are the ones who are selling  the links to others.  My personal opinion is that many of these companies that are breaking Google’s rules are in it for the short term.  They already planned ahead by taking advantage of the time until caught.  At the same time, it seems to be a psychological thing; many people think its normal paying for links because it’s become a common thing.

Can you place the following in your browser and replace website with your domain name and www or non www in front.  website.com/robots.txt

Let me know if you see the same stuff you sent me in your last response

From what I know, Godaddy Website Tonight does not offer you the opportunity to create a custom robots.txt.  I believe you have to sign up for there Search Engine Visibility services. Here is some more information: http://support.godaddy.com/help/article/5321

The answer is right underneath your nose!  Learn from the pros, SEOMOZ is also offering a 30 day trial.  Take a look around and I'm sure you would be able to utilize some of the same strategies for your niche.

Yes, I usually take on every project with a different criteria.  Depending how important this project is for you, it's probably better you play it safe.  Let's take SEOMOZ for instance, which has different names for user levels and they sound professional and fun at the same time.  I would tighten it up in this way by balancing between professional and fun.

I totally agree and that' why I clearly stated that it may decrease the conversions :).  I was just suggesting what I would do.  I guess I'm a little bit more of a risk taker

The whole point of a freemium model is  to get lots of free users  to eventually convert into buying members.  Although, I totally like the new names for your plans, it may decrease the conversions due to the fact some people are big babies and may get offended if you call them boring.  Personally, I would go for it because I like to be bold and take the risk.

Adding to All Star's point, bounce-rate has been debated  of  it's relevancy to SERP within Google. That is enough for me to consider it as a ranking factor.  Dr. Pete posted an article on this with some proof that Google is factoring in dwell time as a quality signal. Here is the URL to that article http://www.seomoz.org/blog/the-2-user-metrics-that-matter-for-seo

You can find out by utilizing Google page speed online here:

https://developers.google.com/pagespeed/

I found this information for you but you should definitely check that it doesn't break any of Google's guidelines before incorporating it to your website.

This is a simple code to allow bots to bypass the password on password protected pages

$allow_inside = ($is_logged_in) || substr_count($_SERVER['HTTP_USER_AGENT'],'Googlebot');

http://davidwalsh.name/google-password-protected-areas

The reference post is older, so this code could have been updated

These are 2 completely different pages so you should be fine now.  As for the question "will it hurt if Google indexes both?", not at all.  Actually it's every SEOs dream to get 2 pages from one site indexed on 1st page.  Although, it's best practice to make sure that each page's content and meta tags are unique to each other.  The reason is that sometimes these can also battle for serp position if they are closely alike in terms of content and meta tags.  Just make sure there unique and focused on what that specific page has to offer.  But then once again if your already have a keyword ranking on 1st page for both urls then its probably best to leave them as is and see what the result 301 redirect will accomplish for you.  Allow for it to be re-indexed by Google again.

Here are some simple first step that will at the very least fix any of the underlying issues that were addressed by Google.

1. Contact the past SEO Company directly, explain to them the warnings from Google and see if they will give you that info.  You never know as it never hurts to try.  Many SEO companies would like to keep there reputation even after being dismissed by a client.

2.What If that doesn't work? Contact the site owners per each site and explain to them that you have been hired to address SEO warning by Google caused by a  prior seo company and you would like to resolve it by requesting them to delete the articles. This is actually a win/win because I don't know any website owner that really wants garbage on there site.

3. I don't see why there would not be an opportunity to increase there rankings again.  I would be upfront with them and explain to them that its pretty much like starting from scratch and that past rankings are irreverent.  Send them the release about the JCPENNY incident so they can familiarize themselves with the situation that they have encountered. http://www.pcmag.com/article2/0,2817,2380306,00.asp

4. Once you've solved these issues, do what you do best and optimize there off-page SEO, since you said there on-page is pretty good.

You said they want results yesterday.  Don't give in to there pressure by making any false promises.  Just be straight forward.  It's better to lose a client with a piece of mind then make them false promises that will end up haunting you later.

Ha Ha, good one! Thumbs up