The link I sent you in my original posts addresses your concern of Counts or Votes:
"Reviews: Does your review use count instead of vote?
Your marked-up review uses count instead of votes. count specifies the total number of reviews for an item. votes specifies the number of people who provided a rating, with or without an accompanying review. A review can specify count or votes, or both. However, whenever you include count, the page must also contain markup for each reviewed item.
If, after implementing the suggestions above, rich snippets still aren’t appearing for your site, let us know. While we won't be able to individually reply to everyone who fills out this form and we can't make guarantees about how we may use data from any particular site, we may be in touch to learn more about your data."
If that description does not help, I would recommend clicking the "let us know" link and attempt to reach out to Google to look into your issue further.
Mike
