Welcome to the Q&A Forum

Hey Nathan,

I have responded to your other message

Although for the sake of anyone else who reads this question - I'm afraid we don't currently have a way to limit the access of seats on your account to certain Campaigns.

Eli

Hey!

I have replied to your other message

P.S. Refresh your browser and it should be ok now!

Hey there!

Thanks for reaching out to us!

I see that you have contacted us at help@moz.com so I have responded to your ticket there

Let me know if you have any other questions and I'll be more than happy to help!

Have a great day!

​Eli

Hey Nathan,

Thanks for reaching out to us

Would you be able to write into us at help@moz.com with your business name + address so that we can investigate into this further.

Looking forward to hearing from you,

Eli

Yep your right!

At this time, due to data limitations for international locations, you may see limited search volume data available for the country you've selected. We are working to increase our international volume data in the application, but I'm afraid we don't have an estimate for when volume data will be available for your keyword.  In the meantime, I'd recommend using other tools alongside Keyword Explorer such as Google Keyword Planner and Wordstream.

If you have specific questions with regards our tools and your website, feel free to message us at help@moz.com

Eli

Hey!

Thanks for reaching out to us!

Our keyword tools are only going to be showing data for keywords ranking in the top 50 spots in Search Engine Results Pages (SERPs). We do this by design because in general, most people searching on a search engine typically do not click past the 5th page of SERP results. Additionally, beyond the first 30 or so results, SERPs tend to get incredibly volatile. So, reporting on these types of fluctuations starts to be less meaningful overall, which is why we're only going to be showing you data for the areas we'd consider to be in your best interest to focus on.

Ultimately Keyword Research can take place in many forms, and many different tools (which you can trust) can be used together for you to pinpoint which Keywords to go for.

I hope that helps,

Eli

Looks like everything has now updated! - Sorry for the delay!

Hey!

Thanks for reaching out to us!

Would you be able to send an email to help@moz.com specifying the name of the Campaign experiencing this issue and we will be more than happy to take a look.

Looking forward to hearing from you,

Eli

Got it! I've replied so I'll 'see you on the other side'!

Hey Jack,

Sorry to hear about this! Would you be able to write into help@moz.com with your email address associated with your Moz Pro account as well as your Campaign name so we can take a closer look.

Thanks,

Looking forward to hearing from you,

Eli

Hey Adam,

Thanks for reaching out!

Would you be able to write in at help@moz.com and we will be able to assist you further with regards to your payment question.

Looking forward to hearing from you,

Eli

No problem! I have seen a case before where one of the pages on the Moz website had a PA of 1 (perhaps it was a very new page!)

Eli

Hey!

Thanks for reaching out to us!

Open Site Explorer is tied to our Mozscape index, which tends to update roughly once a month. (Latest update being 5th Feb, and the next update due for around the end of March).

• We grab the most recent index.
• We take the top 10 billion URLs with the highest MozRank (with a fixed limit on some of the larger domains).
• We start crawling from the top down until we've crawled 90,000,000,000 pages (which is about 35% the amount in Google's index).

The idea here is that we're focusing on the highest-quality links we can find, coming from the most prominent pages of authoritative sites. So, while you may not see every link for a site within our index, we're aiming to report the most valuable ones available!

Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for many reasons - including the crawl-ability of sites, the number of inbound links to them, and the depth of pages in subdirectories. You can see our most recently updated schedule here as well as some more technical metrics on our Mozscape API Updates page.

Since Moz focuses on quality of links over quantity, we are always focused on the most relevant links to display to our users. It's possible that Moz's index will leave out some of the lower-quality (non-link juice providing) links / pages out of our index because of this.

I would generally recommend checking that we aren't being blocked from crawling the page. If our web crawlers are blocked from crawling certain pages (i.e., with "noindex" or Robots.txt), they may not be included in the index, however, in your case you seem fairly confident that this is not the issue, which leads me to the conclusion that it is simply due to the fact that we have not picked up your page in our latest index.

Generally, we recommend using a wide variety of backlink tools to get the most illustrative picture of how your site's backlink profile looks. OSE and Ahrefs index differently and have different purposes. Ahrefs is good for quantity while OSE is great for finding higher quality links.

Please don't hesitate to write in at help@moz.com if you have any other questions!

Thanks,

Eli

No problem

Hey Rosie,

Most new sites and links will be indexed by our spiders and available in Mozscape and Open Site Explorer within 60 days, but some take even longer for a variety of reasons, including the crawl-ability of sites, the amount and quality of inbound links to them, and the depth of pages in subdirectories. The index is based on a breadth-first approach, starting at the top of a site's hierarchy and moving down from there. We do not crawl every link, but higher quality links. As your site is fairly new, I wouldn't worry yet . On our next index (around the end of March) you should expect to see your links coming in.

You also might want to check to see if we have indexed the pages linking to your site. You'll also want to make sure that we aren't blocked from crawling the site. If our web crawlers are blocked from crawling certain pages (i.e., with "noindex" or Robots.txt), they may not be included in the index.

Have a great day!

Eli

By clicking on your Spam Score rating on the Inbound Links tab of Open Site Explorer, you can see which specific factors you're being flagged for. The flags represent a wide variety of potential signals ranging from content concerns to low authority metrics. However, this does not mean that you need to 'change' these things, rather it's just an indication to be aware of them.

For more information on how Spam Score works, I recommend checking out these articles:

Spam Score: Moz's New Metric to Measure Penalization Risk

Understanding and Applying Moz's Spam Score Metric - Whiteboard Friday

I hope that helps!

Eli

Hey!

I see that you have contacted us directly at help@moz.com. Thanks!

We will take a look at your Campaign and get back to you ASAP.

Eli

Hey there!

Thanks for reaching out to us!

When I analyse 'whatiscbd.com' I see a spam score of 2. Would you be able to write in to help@moz.com so that we can look at this further please? If possible would you also be able to send a screenshot of OSE showing your spam score as 9.

One reason as to why the spam score is different between the two, is because I can see different inbound links which are only pointing to either the www version or the non www version of your site. (Regardless of whether they redirect).

Looking forward to hearing from you,

Eli

Absolute pleasure! Your gratefulness is even more appreciated!

Eli

Hey!

Thanks for reaching out to us!

Unlike the rest of the metrics available in Open Site Explorer, the Spam Score doesn't update each month with the rest of the index update. The Spam Analysis section updates on a completely separate schedule, and much less frequently; usually around every 6 months or so. So it's entirely possible that you're seeing Spam flags that are no longer relevant to your site.

If you have any further questions relevant to your personal website, feel free to reach out to help@moz.com

Have a great day!

Eli