Welcome to the Q&A Forum

Hey there!

Thanks for reaching out to us!

I'm sorry, there may be a bit of confusion here. Our API tool is a separate product to Moz Pro.

We offer a permanently free, limited version of our API - https://moz.com/products/api/pricing and we also offer a 30 day free trial of Moz Pro (two separate tools).

Check out the metrics you can get with our API here: https://moz.com/help/guides/moz-api/mozscape/api-reference/url-metrics (We do include 'Anchor Text Metrics' within our API).

Let me know if you have any other questions and I'll be more than happy to help! Feel free to reach out to help@moz.com if you would like us to investigate into your specific account.

Have a great day!

​Eli

As Vijay mentioned, if you forgot to cancel and have been charged feel free to reach out to help@moz.com

Hey!

Thanks for reaching out to us!

Our Crawler will always start from the HTTP seed of the URL specified in your Campaign Settings - so that shouldn't be a problem!

When we point out a redirect chain, the idea is to reduce the number of redirects in total. Let's say you had three URLs - URL A, B and C. URL A redirects to URL B, which redirects again to URL C. You'd want to remove the redirects for URL B in the middle, so that URL redirects straight to URL C. This minimises moving parts and would fix that redirect chain, however, each site is slightly different so it depends on your web developer/administrator whether this needs to be addressed or not.

Feel free to reach out to help@moz.com so we can look into your personal Campaign.

All the best,

Eli

Hey!

Feel free to reach out to us at help@moz.com so we can take a closer look

'see you' soon!

Eli

No problem! I really hope we see it soon!

Hey,

Your right - we have heard many requests about this and we are still listening! Unfortunately though, the feedback you have received before would be the exact same response I would be able to give you today

One small workaround: If shared users only want to have notifications for a particular Campaign, they can unfollow the other Campaigns in the "Manage Campaigns" section.
https://analytics.moz.com/pro/manage-campaigns

I'm really sorry I do not have more information!

Eli

Hey!

Thanks for contacting us!

You can cancel at any point before the end of the trial to avoid being charged. Cancellation always takes effect on the next renewal date so you'll retain access to the paid tools and data, even if you cancel on day 1.

We have a guide with a video on our Help Hub which will show you how to cancel.

Just a quick reminder that once your free trial expires your Moz Pro Campaigns will be archived and no new data will be collected. However, if you want to come back you can restore your Campaigns. We keep all your historical data for around 12 update cycles. For weekly updates, that'd be 12 weeks and 12 months for monthly updates. A couple notable exceptions would be for rankings and link histories, which we'll keep forever.

I hope this helps! Please let me know if you have any further questions about this.

Eli

Hey!

Thanks for reaching out to us!

The way we index the web for Link Explorer and the Links section of your Moz Pro Campaign is a bit different than the way we index for Open Site Explorer. With OSE, the index updates only about once a month whereas new data is added to Link Explorer every day. The index for Link Explorer is a different index than the Mozscape index used for OSE and includes a lot more data- we’re seeing more of the web with the new index which is helping to provide more accurate data on which to base these metrics.

In addition, the algorithm we use to calculate DA has been updated with this new index to better correlate with Google’s actual ranking standards so we can provide a more accurate representation of a site’s potential ability to rank.We definitely recommend using the new Link Explorer tool as we do consider it to be much more accurate.

One of our engineers wrote an excellent post here in our Q&A Forum which also outlines some of these changes!  You can find the post here. You can also read more on our Help Hub 

I hope this helps to answer your questions and please feel free to send any others our way!

Eli

No problem

Hey John,

Thanks for reaching out to us!

Please could you write into us at help@moz.com so we can look into your Campaign and get to the bottom of this?

P.S. The way to see which page our crawler is stopping at would be to head to the 'All Crawled Pages' section of your Campaign (under Site crawl) and export the CSV. You will be able to see the order in which our crawler has crawled your site, and the last page is the page we have stopped at.

Looking forward to hearing from you,

Eli

Hey,

Thanks for reaching out to us!

Unfortunately I am not sure if this will be on our roadmap for Link Explorer but If you're looking for unlinked mentions, though, I'd recommend Fresh Web Explorer! Its whole purpose is to find mentions of your site that aren't linked to, so you can reach out and hopefully get a link!

You can read all about that tool over in our Help Hub pages, here: https://moz.com/help/guides/research-tools/fresh-web-explorer

Eli

Hey!

Thanks for contacting us!

The Spam Score in the new Moz Pro Campaigns' Links feature and Link Explorer reports is quite a bit different than the previous version of Spam Score. Instead of seeing the number of flags you'll see a percentage number. This is the percentage of sites with similar features to the site you're checking that have been penalized by Google.

You can read more about Spam Score on our Help Hub - including an awesome video that explains how to use the score as well as a run down of the 27 signals we use (factors) when calculating spam score:

You can read more about Link Explorer metrics here 
https://moz.com/help/guides/link-explorer#frequently-asked-questions

Let me know if you have any other questions or if you have specific questions about your account, feel free to reach out to help@moz.com so we can take a closer look!

Eli

It shouldn't take too long to generate

Following on from Nicholas's answer. Once you are in the 'Linking Domains' section you can also choose to export as a CSV should you have numerous linking domains and search that way

Let me know if you have any other questions!

Eli

bGaXqc0

Hey!

Thanks for reaching out to us!

Would you be able to reach out to us at help@moz.com as I believe it will be easier to answer with the necessary screenshots

Looking forward to hearing from you,

Eli

Hey there!

Thanks for reaching out to us!

Would you be able to reach out to us at help@moz.com so that we can take a closer look at your Campaign?

For general troubleshooting of crawler issues please check our guide https://moz.com/help/moz-pro/site-crawl/crawl-troubleshooting

Thanks!

Eli

Hey there!

Thanks for reaching out to us!

Our Crawler does obey robots.txt directives. Would you be able to reach out to us at help@moz.com so that we can do some investigating. I.e. So we can access your Campaigns and take a look at your website etc.

Looking forward to hearing from you,

Eli

Hey there!

Thanks for reaching out to us!

Would you be able to contact us at help@moz.com and we can then look into your specific scenario?

Looking forward to hearing from you,

Eli

Hey there!

Thanks for reaching out to us!

Would you be able to write in to help@moz.com so we can take a look at your account.

Look forward to hearing from you!

Eli