Welcome to the Q&A Forum

Hi Tai, were you able to implement Matt's suggestions?

Any updates, Kat?

Hi there! Actually, you need to make sure that you have added the correct URLs for the social profiles you would like to track within Moz Analytics _when configuring the corresponding campaign within Moz Analytics. _If you have correctly done this, only Moz Helpsters will be able to see which social profiles you are tracking (in addition to yourself and anyone else who authorized to log into your Moz account.) To be clear, whether or not you have linked to any social profiles from your public user profile does not matter in this instance.

All that said, many Moz Analytics subscribers are currently not seeing social data activity tracked in one or more of their campaigns. This has proved to be a quite complicated issue, but it is a high-priority issue currently being worked on. A fix will be deployed as soon as possible. For more details, and updates on all known issues, please check http://health.moz.com.

I am so sorry about all this! And I really appreciate your understanding and patience.

Kind Wishes,
Christy

Hi there, thanks for your question! Please submit a help desk ticket at https://moz.com/help/contact so that we may look into what is going on with your account. (Make sure to select a help category, and then fill out the form completely that will appear at the bottom of the page. If you don't see, make sure you've scrolled all the way down.)

Thanks,
Christy

No kidding, right? Thanks so much for your support, DJ123! I love your attitude, and am very happy to have you in the Moz community.

That is a great suggestion, EGOL. I will definitely pass it on.

And this. "These guys must be pissants if they are only asking for a few hundred bucks.  Would be funny to see Mr Skinner point at the camera and say... "We didn't pay-off a $200 pissant and we will not pay you." Ha! No kidding, right??

You are quite welcome, Sammie. Again, thanks so much for understanding. You rock!

Hi, I am so sorry about this! Unfortunately, we are still experiencing intermittent issues with our tools as a result of DDoS attacks over the weekend. Moz engineers are working hard to resolve this. For status updates on all Moz products, please visit Moz Health. For details on the DDoS attacks against Moz and others, please read this article from _The New York Times - _ Tally of Cyber Extortion on Tech Companies Grows.

Thanks so much for your patience. We appreciate it!!

Kind Wishes,
Christy

Hi there! Yes, you should definitely make sure the URLs you are testing are able to be crawled. However, please be aware that we are currently experiencing intermittent issues with our tools as a result of ongoing DDoS attacks.

I am so very sorry about how this impacting you. Our engineers are doing everything possible to resolve the attacks and restore ongoing stability of all Moz products. For ongoing status updates on the situation, please visit Moz Health. For details on the DDoS attacks on Moz, please check out this article from the NYTimes: Tally of Cyber Extortion on Tech Companies Grows.

Thanks so much for your patience. We really appreciate it!

Kind Wishes,
Christy

Hi DJ123,

Thanks for reaching out. Unfortunately, we are experiencing intermittent issues with our tools as a result of ongoing DDoS attacks. I am so, so sorry for the frustration and inconvenience this is causing you.

Rest assured, our engineers are working as hard as possible to resolve the attacks and resulting instability of our tools. For ongoing status updates on the situation, please visit Moz Health. For details on the DDoS attacks on Moz, please check out this article from the NYTimes: Tally of Cyber Extortion on Tech Companies Grows.

We are grateful for your patience, DJ123.

Kind Wishes,
Christy

Hi!

Thanks for letting us know about this. Unfortunately, we are experiencing intermittent issues with our tools as a result of ongoing DDoS attacks. I am so, so sorry for the inconvenience this is causing you. As the issues are intermittent, would you mind trying to add the campaign again?

Rest assured, Moz engineers are working as hard as possible to resolve the tacks and resulting instability. For ongoing status updates, please visit Moz Health. For details on the DDoS attacks on Moz, please check out this article from the NYTimes: Tally of Cyber Extortion on Tech Companies Grows.

Thank you so much for your patience. We really appreciate it!

Kind Wishes,
Christy

Hi Alan and jStrong

Thanks for your inquiry and feedback. Yes, we are experiencing intermittent issues with our tools as a result of ongoing DDoS attacks. I am so, so sorry for the inconvenience this is causing you. Rest assured, Moz engineers are working as hard as possible to resolve this.

For ongoing status updates, please visit Moz Health. For details on the DDoS attacks on Moz, please check out this article from the NYTimes: Tally of Cyber Extortion on Tech Companies Grows.

Thanks so much for your patience. I really appreciate it!

Cheers,
Christy

This is excellent advice. Thanks for your input, ForForce!

Hi Kat, were you able to sort this out? We would love an update. Thanks!

Christy

Hi Dana, have you definitively sorted this out?

Hahaha! Oh ya'll...

Robert,

I totally did not pick up on your movie reference, doh! Good one. Nevertheless, I stand by my recommendation.

I am sorry you get yelled at for visiting Moz when you're on the clock. Boo! Wait... what? The President/Founder of drumBeat gets yelled at for visiting Moz??

Hi Carla, you can use the Crawl Test Tool Jesse mentioned to find duplicate titles and meta descriptions or any site. However, I believe what you are actually looking for is the Crawl Diagnostics Report, available for any campaign you have set up in your Moz Analytics account. To find it, go to http://analytics.moz.com/manage-campaigns and select the campaign of your choice. This will take you to the Dashboard Overview of that campaign. In the lefthand navigation, select "Search". In the subnav that appears, select "Crawl Diagnostics". From there, you can filter data and download reports. You can also schedule Custom Reports to be automatically emailed to you. Let me know if you needs more clarification on this, thanks!

Christy