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Just to provide an update to this for anybody that's interested.... I spoke to Bing and they don't give any kind of lower CPC rate in order to get listed under your own brand name - This is a shame as on Google we get away with a very low CPC since obviously we're quite a relevant result for someone searching specifically for our company name. For the people that were blatantly playing off our brand name we were offered the chance of filling in a Trademark violation form however we wrote to the offenders and they have altered their adverts in a way that makes them a little less infringing. It’s still a shame to think that we’re going to have to get in to a bidding war to compete with people bidding on our own company name.  C’est la vie I suppose.

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Many thanks Chris.  This was the kind of thought process that I was going down but just wanted to check before we were accused by Google of spamming the same video in multiple locations.

Hi Everett, Many thanks for getting in contact.  I did actually ask this as a private question and got quite a good response and thought it might be a good idea to share it in case anybody else has this issue.  A screenshot is included as a link. | [image: 406561.jpg][image: associate.png?1356029607] | Nov 30, 2012Jasmine AyePaid Search Marketer at Distilled Hey Chris, In this instance it appears that Google is grouping all vendors by ink-type. Specifically here: http://www.google.co.uk/products/... There are several vendors listed. ColcUSA seems to have the price advertised at £5. I don't know how your name came up that way, and I'm not able to replicate the issue. When I even searched "Refresh Cartridges Ink" I couldn't get that to reappear.  When I did, ColcUSA did appear as the vendor on the right side. But the prices being advertised are not yours and Google is just suggesting the cheapest price that the ink retails for. Does this happen every time you search? <a class="image-button add-response-button"> </a> | <a name="post-134030"></a> | [image: 396163.jpg] | Dec 2, 2012 | [image: pencil.png?1356029607] EditChris HolgateDirector at Refresh eCommerce Ltd Hi Jasmine, Hmmmmm.... perhaps this search is regionalised somewhat; the issue doesn't affect our main site but we have three stores and the incorrect product data appears for the Google Local searches.  I should have posted a screenshot really in the first instance I suppose so here's one now   http://imgur.com/1FFkx It's definitely stating the products are from us and if you click through it does indeed link to the correct page on our website but the prices are completely different. We do have a Google Product feed but this does convey the correct pricing which then does appear when going a Google Product Search rather than a Google Local Search. I hope I'm making sense but in all honesty, I've confused myself somewhat! Many thanks | <a name="post-134322"></a> | [image: 406561.jpg] | Dec 3, 2012Jasmine AyePaid Search Marketer at Distilled UGH!!! i just typed this answer and the internet ate it! grrr.... http://imgur.com/dTDzz This is an alternate way to view the information. The list view that you're showing me has cut this information down incorrectly and inserted avg star reviews per product, most local store, and cheapest price. I'm afraid the only way to get this changed is to call AdWords and complain. Now that Google Shopping & AdWords have been blurred together they might be able to help, or register your complaint differently. There's not really a way to change it because the information you put together is correct, but Google's formula for presenting this information is a mashup of all the data they have available to them. I'm not even capable of clicking on any of these listings (in list or tile format) that will allow me to click through directly to your site. I get a list of retailers with correct prices. Does this make any sense? I know it doesn't help the fact that your store is being shown with an incorrect price, but it's definitely not your fault. <a class="image-button add-response-button"> </a> | <a name="post-134850"></a> | [image: 396163.jpg] | Dec 5, 2012 | [image: pencil.png?1356029607] EditChris HolgateDirector at Refresh eCommerce Ltd Ahhhhhhhhhh.... I see, so the price given is the lowest price available on the Internet, not the actual price that we're selling the items at.  This is really, REALLY unclear in list view mode. I guess that's good news however; I was worried that we'd set something up incorrectly and that Google would come down on us like a ton of bricks in a couple of weeks time. Thanks for your help, it's very much appreciated. | <a name="post-134867"></a> | [image: 406561.jpg] | Dec 5, 2012Jasmine AyePaid Search Marketer at Distilled Yay! Glad I could help! I'll mark this as resolved, but this question should still be open to discussion. If you have any problems in the future please feel free to pick it back up! <a class="image-button add-response-button"> </a> | <a name="post-134888"></a> | [image: 396163.jpg] | Dec 5, 2012 | [image: pencil.png?1356029607] EditChris HolgateDirector at Refresh eCommerce Ltd Many thanks Jasmine! |

Just to provide an update, we've continued to make cleanups and have done another couple of reconsideration requests and received the same response every time.  I guess work must continue  

Many thanks guys; very much appreciated  

You want to know what links look natural to Google? The answer >>> natural links! Links that you have earned, not built. Well said!

Many thanks for your response.  I was only asking to check that it wasn't a 'they're on borrowed time' kind of situation before I parted with any cash  

NP! Best of luck to you

That's great, many thanks for your help Donnie.  Have a good day 

All in all this has been a pretty bad news day   Right then, time to get cracking.  Thanks for all your help today Ryan, it is really appreciated.

That's great; many thanks. Have removed all the potentially offending links and request reinclusion. Kind regards