Welcome to the Q&A Forum

Hi There,

Thanks for writing in and sorry for the confusion.

It actually isn't possible for the SEOmoz crawler to access pages that require a user login. I went to those URLs and I was able to access the pages with out be logged in as a user, so they don't require user sign up to access them. Since these pages are linked to by other pages on your site and our crawler is not being blocked from these pages and the pages don't actually require a user to be signed in to access them, we will crawl them. I can't say why Google wouldn't be crawling those pages, but there is definitely nothing in place that would stop our crawler from accessing them.

If you would like to stop our crawler from accessing those pages in the future, you may consider adding a disallow directive in your robots.txt file using the user-agent rogerbot.

I hope this helps. Let me know if you have any other questions.

Chiaryn

Hey Boo,

Sorry for the confusion. The issues with Open Site Explorer definitely wouldn't be the cause of any issues with on-page reports, since those tools are separate. I would need some more data in order to fully look into the issue, such as the old on-page reports. I'm going to create a ticket in our support system so that you will be able to send me any attachments you might have and so that I can send this to our engineers more easily, if necessary.

Once I create the ticket, you will receive an email with the necessary information to access the ticket and you can reply to me there.

Thanks,

Chiaryn

Hi Everyone,

We actually have a known issue with some non-Latin character sets that aren't displaying properly in On Page reports, CSV files, and the Web App IU. We have had complaints about Greek, Cyrillic, Hebrew, Arabic, and some others character sets. It only affects specific characters, so we still support those languages sets in our tools. As of right now, we aren't sure when this will be fixed, but our engineers are working on the issue.

For now, you can download the export the data to a CSV, you should be able to open UTF-8 CSV files in Excel using the Text Import Wizard, which allows you to specify the encoding of the file you're opening. (Note: this may only work on PC versions of Excel)

a.       To start the Text Import Wizard, on the Data tab, in the Get External Data group, click From Text. Then, in the Import Text File dialog box, double-click the text file that you want to import.

b.      Under ‘Original data type’, select Delimited

c.       In the ‘File origin’ drop-down, select UTF-8

d.      Click [Next >]

e.       Under Delimiters, select ‘Comma’

f.       Click [Next >], then [Finish] and [OK] to save it under the existing worksheet

You can read more about the issue in our Known Issues forum here:

https://seomoz.zendesk.com/entries/21080226-encoding-issues-with-non-latin-characters

I hope this helps. Please let us know if you have any other questions.

Chiaryn

Hey Sam,

Sorry that you are having some issues connecting to OSE. The issue with Chrome is a known issue and can usually be fixed by clearing your cache and cookies and restarting your browser. I would recommend clearing your cookies for all time. That should help.

As for IE, we aren't really optimized for use in IE so that may be causing the issue. Did you try to diagnose the connection issue? That might help us to know what would be causing the connection issue with that browser.

I would also recommend that you make sure that third-party cookies are activated in your browser (I know it seems basic, but it really does help). This is how you do this inChrome: http://www.google.com/support/chrome/bin/answer.py?answer=95647

If that still doesn't work, please let us know.

-Chiaryn

Unfortunately, there isn't currently a way to know which domains have more than 25 links to your site.  I would recommend that you submit a request to add this capability to OSE in our feture request forum. Here's the feature request forum we use to collect ideas:

http://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

Thanks,

Chiaryn

Hi There,

Sorry for the confusion.

Our system can only download up to 25 links from each linking root domain (http://screencast.com/t/91C16Av7), so if one site is (or just a few sites are) responsible for the majority of the links, it will limit the number of actual links we can export. For example, www.seomoz.org shows about 1000 internal links and our system can only export up to 25 links from any linking root domain so there are around 975 internal links that we cannot export for that page. This limitation is true for the advanced reports, as well.

I hope this clears things up. Please let me know if you have any other questions.

-Chiaryn

Hi Kyle,

Thanks for writing in and sorry for the confusion. Our system is only able to export 25 links from each linking root domain so, if one root domain (including your own) has a large number of links, you wouldn't be able to export all of the links from that domain. Because of the discrepancy between the number of links we are exporting and the total number of links you are seeing in Open Site Explorer, it sounds like there are several site that have a very large number of links to your site.

If you still have questions, it would be helpful if you could send the site information you are looking at to help@seomoz.org so we can look into it more deeply for you.

-Chiaryn

Hey Scott,

Sorry that your metrics are looking off in Open Site Explorer. I took a look at your site in OSE and it looks like you are seeing only one internal link because we haven't yet indexed the pages and links within your site. You are seeing information for external links because we have indexed the external linking pages, but we have not indexed the pages within your site yet. You can see that here: http://www.opensiteexplorer.org/links.html?site=www.expresscasket.com%2Fsteel-caskets.aspx

I'm afraid it may take another index update or so before we are able to index your internal links. While the site and links may not be indexed yet, give it some time - maybe we'll see it in OSE next month.

I hope this clears things up a bit. Please let us know if you have any other questions.

-Chiaryn

Hi Anthony,

I looked into a few pages of your campaign and it looks like the rel=canonical may not be set up correctly, which could be causing the issue. I also don't see any x-robots directives on the pages I checked that would block the duplicate information. If you are comfortable giving me example pages here, I can look into the issue more deeply or, if you would rather keep the site information private, I can create a ticket in our support system so we can discuss the site information there.

Please let me know what you prefer. I look forward to hearing back soon.

-Chiaryn

Hey Thomas,

Unfortunately, the issue is that the crawl tests are actually completing but we aren't able to access the reports at this time. Our engineers are working to fix the issue as soon as possible, but I'm afraid we don't have an ETA for when these reports will become available. I'm really sorry about that!

I have sent the information for your crawl tests to our engineers so they can look into your account specifically and I am going to create a support ticket for the issue so that I can update you once we have a resolution for this issue. You will receive an email when the ticket is created and you should be able to access the ticket through a link in the email.

So sorry for the inconvenience!

-Chiaryn

Hi Ilhaam,

Thanks for writing in and sorry that you didn't receive a full crawl. Unfortunately, we had an issue with our crawler starting yesterday evening that caused some crawls not to complete properly. Our engineers have already completed a fix for this problem and we have gotten you a full crawl now. You should be able to access the updated data on your account now.

If you're still running into any issues, please email us at help@seomoz so we can look into the issue for you.

-Chiaryn

Hi Paul,

I haven't heard back from you yet so I wanted to follow up and check if you were still having any issues with your campaign. I'm going to mark this as answered for now, but you can write in to us at help@seomoz.org if you still have any questions or issues.

Best of luck,

Chiaryn

Hi Gordon,

As Paul mentioned, we do have a large number of country specific search engines that you can use to track keywords in other languages. However, we do have some encoding issues with non-Latin character sets. We have had complaints about Katakana, Cyrillic, Hebrew, Arabic, and some others character sets. As of now, it only affects specific characters, so we still support those languages sets in our tools.

Our engineers are looking at instances of this issue in depth and trying to push out a fix. We hope to be able to support all non-Latin characters soon. As of now there is no ETA on a fix for this, but we will update you here when we do have the issue figured out.

If you have any other questions about this issue, you can also write into us at help@seomoz.org.

Best of luck,

Chiaryn