Welcome to the Q&A Forum

Hi Kyu,

Unfortunately, our crawler does not report if there are issues crawling your site due to JS or Flash, as it is actually unable to parse either of those languages so it does not process any information in those languages. Google's crawler is much more sophisticated than ours, as Host1 points out, so they may be able to parse your site and index it more thoroughly than we can.

Please let me know if you have any other questions.

-Chiaryn

Hi There,

Thanks for writing in.

You may be seeing this discrepancy because we only provide the option to check Google Belgium (which defaults to Dutch) in Rank Tracker, rather than breaking Google Belgium into language specific engines, as we do in the campaign. It seems that, in the campaign, you are are tracking the campaign under Google Belgium-French, which may mean that the system is pulling rankings from different datacenters and the results can be different between the two languages.

It's also important to note that Rank Tracker is an older tool that works off of a completely different system than the campaign rankings, but we are working to align it with our campaign rankings collection and include more of the search engine options that you have with the full campaign.

I hope this helps. Please let me know if you have any further questions.

-Chiaryn

Hi Martin,

Thanks for writing in and sorry for any confusion. I took a look at your campaigns and I do see that your On-Page reports seems to be working, so I'm afraid I'll need more information to look into the issue. Can you please let me know the keyword and URL combination that you are having issues with? If you would like to keep your campaign information confidential, please let me know and I will create a ticket in our email support system for you.

I look forward to hearing back soon.

-Chiaryn

Hi Virginia,

Thanks for writing in and sorry for the confusion. I took a look at your On-Page reports and it does look like this is a bug and it only seems to be happening with the A grade reports. I'm going to create a ticket in our help desk so I can have our engineers look into the issue. You will receive an email with the details from our system as soon as the ticket is created and I will update you there when I have any further information.

-Chiaryn

Glad to help!

Hi There,

One important thing to note about Open Site Explorer is that the information for a site defaults to page specific metrics, while the campaign information will show you domain metrics. For example, if your competitor's site is www.example.com Open Site Explorer will show you only the links that point directly to that URL as a default while the campaign will show you the total number of link to all of the pages on the example.com root domain.

You can pull the root domain information by changing the of the filter on the Inbound Links tab (http://screencast.com/t/uxI55g8Noh) or going to the Compare Link Metrics tab (http://screencast.com/t/cXHEs0mpGK) in Open Site Explorer.

I hope this clears things up. Please let me know if you have any other questions.

Chiaryn

Hi Luis,

Thanks for writing in and sorry for the confusion. Unfortunately, it looks like the reason we aren't able to crawl past the splash page is the the "Enter" link is in Javascript, which our crawler can't parse so we aren't able to crawl through that link. Google even occasionally has issues crawling through Javascript links. For this reason, it’s important to have an actual html link on your homepage and other prominent navigation areas of your website.

I'm afraid we still wouldn't be able to crawl the campaign if you try to set it up as www.sample.com/home.php because the .php suffix indicates an individual file on the site, and the campaign can't be set up for anything smaller than a subfolder. Unfortunately, the way the site is set up right now isn't compatible with our crawler but, if you change the "Enter" link to an html link, we should be able to enter the site with no problem.

I hope this helps. Let me know if you have any other questions.

Chiaryn

Hi There,

Sorry that your graphs aren't loading properly. It isn't normal for the graph to take such a long time to load and there doesn't seem to be any issue with your Analytics connection. I checked all three of your campaigns and I am seeing that the organic traffic graphs are taking longer than normal to load. I'm seeing all of them eventually load, but it does seem that some of them are taking about a full minute so I will need to send this to our engineers to look into. I'm going to create a ticket in our help desk and use that to communicate with you and the engineers about this issue. You will receive an email from our help desk once the ticket has been created with a link to access the ticket and you can reply to me there with any further information or questions you may have.

-Chiaryn

Hi Ian,

I apologize sincerely for the issues you've seen during your free trial. Sadly, you joined us at a difficult time and I understand that you've had a very frustrating experience, which is never a good way to start out with a tool. I've responded to the help ticket you sent in, but I wanted to follow up here to make sure that you know that your trial period has been extended for another month.

Both the Rank Tracker and Keyword Difficulty tools should be working again, apart from an issue with the AdWords data on the Keyword Difficulty tool. Unfortunately, Google is currently not allowing us to provide that data, but we are working on a solution to provide that information in the future.

To all of the other users that wrote in, thanks for sharing your good experiences with Ian and I apologize again for the difficulties of the past few weeks. We are working on making things better so it is easier for us to recover from these types of machine failures in the future and we truly appreciate your support.

If any user is still experiencing any issues with their campaigns or has any questions about the issues we've had recently, please feel free to write into us at help@seomoz.org.

Thanks again,

Chiaryn

Hi There,

Unfortunately, due to the limitations for our API, we are only able to export the top 25 links from each linking root domain, including links from your internal domain. We do provide you the ability to look at those links within Open Site Explorer, but I'm afraid that the system doesn't have the capability of exporting more than 25 links from each domain at this time.

I apologize for the inconvenience that may cause.

-Chiaryn

Hi Dean,

Thanks for writing in and sorry for the confusion. I logged into your account and checked several of the URLs that are returning a 404 error and they are legitimately pages that are returning a 404 if you go to those URLs.  I looked into the referring pages, and it seems that these URLs are being created by the RSS feed on your pages. Since the RSS creates dynamic URLs, those URLs would not consistently exist on the site.

This won't necessarily hurt your SEO, but our crawler will still report any 404s it finds on your site.

-Chiaryn