Welcome to the Q&A Forum

Hey Bond,

Thanks for writing in with a great question. Both the campaign data and the data in OSE are pulled from the same Mozscape index, but OSE defaults to page metrics, so you will want to make sure that you are comparing domain metrics to domain metrics between the campaign and OSE. When I checked the domain metrics between your campaign and OSE, the data did match up correctly. I may be able to explain the comparison better through screenshots, but I wasn't sure if you wanted to share your campaign information publicly.

The only thing I am seeing that doesn't show data correctly is actually the second competitor in your campaign because it is set up as ww.competitor2.co.uk, rather than www.competitor2.co.uk, which skews the subdomain metrics in the campaign link analysis. If you update the subdomain in your campaign settings, you should start getting better data for that competitor in the rankings and link analysis.

If you would like me to send you the screenshots to explain how the campaign compares to OSE privately, please let me know and I will email that to you right away.

I hope this helps!

Chiaryn

Hey Jay,

I checked two of the pages:

http://www.downpour.com/catalogsearch/advanced/byNarrator/narrator/Seth+Green/?bioid=5554 and http://www.downpour.com/catalogsearch/advanced/byAuthor/author/Solomon+Northup/?bioid=11758 against each other in a duplicate content checker (http://www.webconfs.com/similar-page-checker.php) and they returned a similarity percentage of 67%, which we definitely shouldn't be showing as duplicate. (We consider pages at 90% or more to be dupes.)

I went to check on your crawl to see if it might be a bug and it looks like the number of duplicate content errors has gone down a lot with the crawl that took place today and none of these pages are included as duplicates, so it may have been a temporary bug. If you see these pages counted as duplicates again. Please let us know so that we can look into it further.

Hopefully, this helps!

Chiaryn

So glad I could help clear things up! :]

Each domain is only counted once, so a domain could have 3, 10, or 100 links to your site, but it would still only count as one linking root domain.

Hi Jem,

Sorry for the confusion! External Links actually refer to links from other domains that point to that page. For example, if the page www.example.com/tools had three links pointing to it where one came from example.com, one came from presentation.com, and one came from description.com, it would have one internal link (from example.com) and two external links (from presentation.com and description.com). We do not count how many links the page has pointing to other domains in the metrics you are seeing. It is much more important to know the links that are pointing into the page rather than from the page to other sites so determine the authority of the page.

Here is a great resource if you need more information about external links: http://www.seomoz.org/learn-seo/external-link

I hope this clears things up. Please let me know if you have any other questions.

Hi Erik,

Great question. Unfortunately, you can't add tags quite as easily as you can add list of keywords and you would need to enter the tags manually. I'm really sorry about that!

The bast way to add a group of keywords with a tag from a CSV would be to sort the CSV by tag and copy all of the keywords that fall under each tag. Next, input the keywords into the Ad Keywords box and add that specific tag manually. That should cut down on the number of times you have to add tags. Though, I'm afraid it isn't as easy as importing the tag from the CSV directly.

I hope this helps. Please let me know if you have any other questions.

Chiaryn

Hi Jacobo,

Thanks for reaching out. You have already written into our customer service department and Joel Day has refunded your account. You should have received an email with his response to your support request and the account has already been refunded.

Please let us know if you have any other questions.

Chiaryn.

Hi Marcos,

Thanks for writing in with a great question. You should be able to include the full URL of the product you would like to track by setting it up as a subfolder as long as the final subsection of the URL isn't set up as a file. For example, you can set up a subfolder campaign for the URL http://www.modcloth.com/shop/dresses/outright-amity-dress but not for the URL http://www.infinitecat.com/infinite/cat33.html

I hope this helps. Please let me know if you have any other questions.

CHiaryn

Hi Trenton,

Thanks for writing in. Unfortunately, we aren't able to provide search volume data for keywords within out app at this time, but we are looking for a solution to include that data in the future. I sincerely apologize for the inconvenience this causes!

Please let me know if you have any other questions.

Chiaryn

Hi Walter,

Thanks for writing in and sorry for any confusion.

It looks like you actually have the PRO level API access and there is no Low Volume subscription on your account. For the PRO level API, the account is actually rate limited at 1 request ever 5 seconds and it does look like you are getting the correct access for that plan level on your account.

If you would like to sign up for the Low Volume API subscription, you can fill out our Order Form at http://goo.gl/BTbyy and we will get you set up right away.

Let me know if you have any other questions.

Chiaryn

Hi Holger,

Sorry for the confusion! I took a look at your campaign and this is not related to your Bing & Yahoo rankings for that keyword, because the site is not ranking in the top 50 for those two search engines. This is actually a bit of a bug.

What happened is that, for some reason, the rankings did not update correctly for this keyword last week on 4/20 as they should have so the "change" filter sees that as the site dropping out of the top 50 and then showing up back at 10 in the next update. If the ranking for that keyword had updated correctly, you would see a break in the line graph rather than the connected dots between the 4/13 and 4/27 updates. I believe that this keyword is missing the update for the 4/20 rankings because we will update rankings as long as we have information for 95% of the keywords. Since this is the only keyword that seems to be affected by the issue, it means that we weren't able to pull data for that one keyword but we did have data for all the other keywords so the system updated the information.

I hope this helps. Please let me know if you have any other questions.

Chiaryn

Hey Steve,

Thanks for writing in and sorry the data is looking off in OSE. Our index is currently showing data that was collected prior to March 19th, so it may be that dianomioffers.co.uk made changes to the links since we collected data for the index. Unfortunately, this issue is a bit difficult to troubleshoot because I can only see how the links are currently formatted on the site and I the only reference I have to how the links were formatted previously would be what we are showing in the index. We did previously have an index out that was released on March 29th, but due to some data retention issues, we had to role back to the older index. We are expecting to update back to the more current release by Thursday, so you may want to check again and see if the information for these links has been updated in the more current version of the index.

I hope this helps. Please let me know if you have any other questions.

-Chiaryn

Hi there,

I'm really sorry that you haven't received all of the emails for your rankings updates. We recently switched our emails over to a new server, and it seems the issue you are experiencing is be related to that. Our engineers should be pushing out a fix in the next day or so to correct the bug and they will be monitoring our emailing system closely to make sure this doesn't happen again. I apologize for any inconvenience this caused.

In the meantime, you should be able to view and download your most recent rankings reports from the Rankings tab of your campaigns.

-Chiaryn

HI Akram,

Rank Tracker was down between November and February while it was being rebuilt, but it has been fully up and running since February so it sounds like you may need to clear the cache and cookies in your browser if the system is still showing you the landing page. It is currently up and running and clearing the cache and cookies should let you access the new version of the tool.

Chiaryn

Hey Denelm and Mash,

I'm sorry to hear that you are having some trouble with Rank Tracker.

We don't seem to be having any issues with Rank Tracker that I can see at this time. I was able to run a few keywords through it just now and another colleague was using it earlier today with no issues. Can you let me know if you are still having problems? If so, can you let me know if you are receiving an error message or if the system is just timing out?

I look forward to hearing back from you soon.

-Chiaryn

Hi There,

Great question! Our index currently only has the ability to to show which links are from the same C-block as the target URL or which links are from different C-blocks than the target URL. So, for example, you could see that all of the links to seomoz.org that come from rogermozbot.com, moz.com, mozcast.com and a few others all come from the same C-block as seomoz.org and any other link would be from a different C-block, but I'm afraid we don't keep the data to break out the links from the external C-blocks by C-block or IP. I'm really sorry about that!

I would recommend submitting a feature request for us to keep this data in the future and make it sortable by C-block. Here's the feature request forum we use to collect ideas:
http://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

I'm not familiar with another tool that will provide the data that you're looking for currently, so it might be helpful to make this a discussion questions, as you might get more responses from other users.

I hope this helps.

Chiaryn

Hi There,

Thanks for writing in.

I took a look at both of your campaigns, and I'm not seeing that either one shows the Overly Dynamic URL error for any of the URLs we are crawling. That said, we do still report the errors for pages with canonical tags, we just also note that those URLs have the canonical tag. We do this to give you a full snapshot of the site.

If a URL does have a canonical tag, the search engines won't index those pages if the canonical tag so it wouldn't be as much of an issue for the search engines, but we do feel it is important to have a full snapshot of the issues that could affect your SEO.

I hope this helps. Please let me know if you have any other questions.

-Chiaryn

Hi Regina,

Since the information for the account was sent into the Help Desk and this does seem like a bug, I'm going to mark this question as answered and I will follow up via email once I have any information from the engineers.

Thanks,

Chiaryn

Hi Henrik,

I'm afraid that Google's crawlers are much more sophisticated than our since they have much greater resources than we do, so they may not consider those URLs to be an issue, but we are always working to make our crawler better. Unfortunately, at this time there is no way to remove crawling for certain URLs in our tool without using the robots.txt file.

I'm sorry for any inconvenience that may cause. Please let me know if you have any other questions.

-Chiaryn

Hi Regina,

I'm sorry that you are having some trouble adding your competitors' Twitter handles. I'm afraid I would need to know what Twitter accounts you are trying to connect to your campaign and which campaign you are trying to add them to in order to look into this for you.

If you would like to keep that information private, you can email it into help@seomoz.org with Attn: Chiaryn in the subject line.

I look forward to hearing from you soon.

-Chiaryn

So glad I could help, Gina! Google definitely marches to the beat of their own proprietary drum. :]