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Hello,

Thanks for reaching out. The All new Rank tracker is now live on the site, so you should be able to get accurate results - http://ranktracker.seomoz.org

I would love to hear your feedback on the new tool and if you have any further issues.

Abe.

Hello KJ,

This is Abe from the Moz Help team We had a temporary outage with campaign creation and you should now be able to add your campaign as long as you aren't passing your 50,000 pages crawled limit. Also try switching browsers and see if that will make this work for you. If you have trouble getting past the name and website entrance screen, please email help@Moz.com and we can dig in further. I have tested campaign creation in your account and it seems to be working from here.

Send the CSV and name of the campaign to help@moz.com. We would be happy to take a peek and find the cause here.

This is correct, Social Media metrics and links are not included in that number you are seeing in the SERP overlay.

One thing to also remember- Moz displays organic data and not the adwords data in our tools. Since adwords are owned by Google, those metrics will only display in google analytic webmaster tools.

We may not have found all of the links quite yet and I'm guessing our next big update (scheduled for June 18th) will find those links. If not, reach out to help@Moz.com and we will dig into this.

Hello Jan,

it looks like it takes about 9-10 seconds from firefox to download that particular report (which is a pretty long time because it is a large report).

You just need to click Download after the Export wheel stops spinning. This may be a browser related issue if this is taking longer for you- have you tried from another browser?

Hello Kevin,

Thanks a ton for writing in! I can absolutely see how getting information for a full set of keywords would be very a useful thing to have. Right now this is not a feature that we include, but I would love to point you to our feature request forum. We really appreciate feedback and feature requests; they help us decide what parts of our software development to prioritize. Here's the feature request forum we use to collect ideas:

http://seomoz.zendesk.com/forums/293194-seomoz-pro-feature-requests

You can vote for features you'd like to see and suggest your own, both of which help our product team in deciding what to build next. Add your request there and hopefully we'll see it come to fruition sometime down the line. Thanks again, and best of luck with your SEO!

Have a great day,
Abe

Hello and thank you for reaching out to us. This is Abe from the Moz Help Team. You do have the option of increasing your Keyword allowance by upping your subscription level. Here are the tiers: http://www.screencast.com/t/nbdfiktUJ76R Pro is $99/m, Pro Plus is $199/m and Elite $499/m. We do not have a customizable keyword allowance for any of our tiers quite yet. We hope to add this in the near future.

This is a great question. Recently Google started hiding the traffic details from everyone, which is why you see "not provided" in the details. Everyone was affected by this, and we are trying to work with them to get this data type back. Rand talks about this in detail here: http://moz.com/blog/100-percent-keyword-not-provided-whiteboard-tuesday and Ruth touches on this as well  here: http://moz.com/blog/what-is-seo-now. I hope this helps shed some light on what you are seeing here. I know this is odd and not extremely valuable information now, but we are always working on improving this process and are very open to suggestions and feedback just like this.

Hello Catalin,

Our crawler will not be able to get past an age verification page. You will need to find or unlock a subfolder or subdomain  to bypass this if you would like our crawlers to be able to get through. Luckily, Google's crawlers are a bit more thorough a will be able to index your site properly. We are hoping to add this ability soon and I hope you can find a way for us to get through in the meantime.

Thank for reaching out to us! You seem to be logged in already by the looks of the button on the top right. This is what your account would look like not logged in: http://www.screencast.com/t/pFnTGKCccOKG

I hope this helps! If you have problems using our tools while logged in, please let us know. You can email help@moz.com directly with any issues you have.

Sorry about your campaign setup troubles! Try from another browser and let us know if that works. If you are still stuck, please write us at help@Moz.com so that we can troubleshoot your account and campaign. I'm sure we can get this figured out quickly

This question is a bit intricate. With AJAX content like this, I know Google's Full Specifications https://developers.google.com/webmasters/ajax-crawling/docs/specification indicate that the #! and ?escaped_fragment= technique works for their crawlers. However, Roger is a bit picky and isn't robust enough yet to use only the sitemap as the reference in this case. Luckily, one of our wonderful users came up with a solution using pushState() method. Click here: http://www.seomoz.org/blog/create-crawlable-link-friendly-ajax-websites-using-pushstate to find out how to create crawl-able content using pushState . This should help SEOmoz crawler read AJAX content. Let me know if this information works for you!

Hello David,

Sorry for the delay! You can always change your email in your account to any email that is not in our system already. Duplicate accounts for the same email are not yet permitted by our login process. What your colleague can do, however, is change their email address in their free account settings to another email. You will then be able to change your email login to the original email of your colleague. If you have issues with this process, please email help@moz.com so we can maintain account info confidentiality.

Have a great day!

Hello Tom, this is Abe from the Moz Help Team. I'd love to help! First, you will need to set up a new campaign and archive the current one if your primary campaign domain is incorrect. Right now we do not have the option to customize a campaign's main domain settings.

Second, https:// is not available for competitor sites quite yet. We hope to add this capability and I apologize for any inconvenience.

If you have any further issues, reach out to the Moz Help team at help@Moz.com. Ask for Abe.

Hello and thank's for reaching out to us! This is Abe on the SEOmoz Help team. It appears as if those sites have not been indexed yet by Open Site Explorer, meaning we have not captured that sites information yet or they could be blocking us from finding them. This would be why you are seeing "no data".

We try to capture as much information as possible with every update but there are absolutely sites we have not pulled in yet. With our next update, you have a chance of this information updating. Here is the calendar that shows our Linksapace update schedule: https://seomoz.zendesk.com/entries/345964-Linkscape-Update-Schedule (the next is set for June 12th).

I hope this information helps.

Hello Dina, this is a great question. The Medium Plan was added to our pricing page for users that wanted to add their logo to their reports and didn't want to spend $199. Before, the pricing went from Pro: $99 to Plus $199 to Elite $499. We based the new membership tiers off of what members were using and asking for and I certainly understand the concern here. $249 is a big jump from the $199 tier we offered before as the next level up. To counteract this, some users are simply purchasing multiple Standard memberships at $99 a piece to gain more campaigns, 5 at a time.

I will certainly send the feedback you gave to our product team so they can consider this in their future pricing updates. thank you so much for contacting us and the straightforward feedback. Feedback like this helps us make the right decisions in the near future.