Why No Answer From Email Forms

[koka]

I have submitted this a few times through forms on the site, and I am hoping that this way, a Moz employee might actually see it. With no "tickets" actually being opened, who knows if these messages are even going anywhere. I'm over it:

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It's been 8 days since I first emailed about this, with no response.

Long story short - I cancelled my trail BEFORE it expired, yet when the date passed my Credit Card was charged anyway.

It is now overdrawn, with all sorts of FEES attached to it, which I CAN NOT AFFORD.

Please check this and refund it ASAP.

Kaori

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Anyone?

[stevecounsell]

Hi Koko

If you really are having a problem getting an answer then you could try tweeting @randfish - it's a little public for many but it can work and Rand Fishkin is VERY responsive and a pleasure to deal with. I recommend a soft ask on twitter for Rand to take a loo into this for you.

I'd be interested to know why you feel MOZ is not for you.

It is a great service and helps me loads.

Best of luck

Steve

[KeriMorgret]

Emailing help@moz.com is your best bet. Also let them know which forms you used, so we're able to track down what may not be working. Do make sure that you've checked the email associated with your Moz account -- sometimes people have info@domain.com for their Moz email and forget to check that, or it goes to the accounting department.