I need to talk to someone there on the phone. What is the best phone number to reach you.

[KeriMorgret]

Hi! We don't offer phone support (you can see our post at http://moz.com/help/pro/phone-support) but you can chat with us via the billing page if you need help with your account. Thanks for your understanding!

[spainion]

Understanding? 2/3's of your customers would probably disagree with that standpoint. What if I have a serious issue with my account? There is no queue or ETA on your chat. Our time is valuable, outsourcing some somewhat useful support is inexpensive and worthwhile.

[Kronstad]

BEWARE I was told I would get a 2nd month free trial since they couldn/t crawl my site and then they charged me the $160.00 that I am still disputing and I have emailed evidence!!!

[Oliver_San_Diego]

So you guys don't offer phone support huh?

I got this email during the sales process.

START EMAIL***********

HollyHaymaker (Moz Help)

Mar 14, 2:14 PM

Thanks for that info, Oliver! Hmm that is strange that they didn't show up originally - but since they have been re-added we will have to wait and see if they come through in the next update. Thanks for your patience on that!

Sorry our response time was a bit slow this time around! This does vary depending on how busy it's been, but we try to keep it under 24 hours. We're definitely not de-prioritizing you for being on the free trial!

I meant to add that we do have phone support during the weekdays! You can reach us at 206-602-2059 and we're generally available from 9-5 PST.

Let me know if you have any more questions! I will be out of the office until Tuesday, so if anything comes up before then, email help@moz.com for a quicker response.

Holly

Moz Help Team
http://moz.com/about/team/holly

END EMAIL*******

But now I can't get anybody on the phone. What a crock.

[holly_haymaker]

Hey Oliver!

We do still offer phone support at that number - 206.602.2059. But sometimes the team is all occupied, so writing in to help@moz.com is the best way to reach us. If you leave your number in your message, we can give you a call back. Sorry for the confusion!

[Oliver_San_Diego]

So then what is Keri Morgret talking about?

I've also called and left messages last week and just today with no response.

[holly_haymaker]

Keri wrote that post in 2013 when our support policy was different. Very sorry you haven't received a response! Not sure what might have happened there. Can you email us at help@moz.com with a note to call you?

[Oliver_San_Diego]

Just got a call back. And the girl on the phone said you don't offer phone support for products. And that you only offer phone support for billing questions. That's ridiculous. So I ask again, which one is it?

[frontporch]

It does work?

Because I've called non-stop and no answer, only able to leave VMs!

Can i have a number that actually works as customer service? Because your chats takes days and weeks to be respond.

[The-PCRRG1]

No on responds they just take your money. I would not recommend But SEM RUSH is another SEO tool site. PCRRG!!!