I need to talk to someone there on the phone. What is the best phone number to reach you.

[Vizergy]

Describe your question in detail. The more information you give, the better! It helps give context for a great answer.

[GrowOrganic]

Your best bet is probably to submit a ticket here - http://moz.com/help/pro and perhaps include your phone contact info as well as a detailed question. They do respond quickly in my experience. The folks who monitor this forum may not be the same people who actually deal with account problems and the like (though not being a Moz employee I'm not positive).

Good luck!

[KeriMorgret]

Hi! We don't offer phone support (you can see our post at http://moz.com/help/pro/phone-support) but you can chat with us via the billing page if you need help with your account. Thanks for your understanding!

[spainion]

Understanding? 2/3's of your customers would probably disagree with that standpoint. What if I have a serious issue with my account? There is no queue or ETA on your chat. Our time is valuable, outsourcing some somewhat useful support is inexpensive and worthwhile.

[Kronstad]

BEWARE I was told I would get a 2nd month free trial since they couldn/t crawl my site and then they charged me the $160.00 that I am still disputing and I have emailed evidence!!!

[Oliver_San_Diego]

So you guys don't offer phone support huh?

I got this email during the sales process.

START EMAIL***********

HollyHaymaker (Moz Help)

Mar 14, 2:14 PM

Thanks for that info, Oliver! Hmm that is strange that they didn't show up originally - but since they have been re-added we will have to wait and see if they come through in the next update. Thanks for your patience on that!

Sorry our response time was a bit slow this time around! This does vary depending on how busy it's been, but we try to keep it under 24 hours. We're definitely not de-prioritizing you for being on the free trial!

I meant to add that we do have phone support during the weekdays! You can reach us at 206-602-2059 and we're generally available from 9-5 PST.

Let me know if you have any more questions! I will be out of the office until Tuesday, so if anything comes up before then, email help@moz.com for a quicker response.

Holly

Moz Help Team
http://moz.com/about/team/holly

END EMAIL*******

But now I can't get anybody on the phone. What a crock.

[holly_haymaker]

Hey Oliver!

We do still offer phone support at that number - 206.602.2059. But sometimes the team is all occupied, so writing in to help@moz.com is the best way to reach us. If you leave your number in your message, we can give you a call back. Sorry for the confusion!

[Oliver_San_Diego]

So then what is Keri Morgret talking about?

I've also called and left messages last week and just today with no response.

[holly_haymaker]

Keri wrote that post in 2013 when our support policy was different. Very sorry you haven't received a response! Not sure what might have happened there. Can you email us at help@moz.com with a note to call you?

[Oliver_San_Diego]

Just got a call back. And the girl on the phone said you don't offer phone support for products. And that you only offer phone support for billing questions. That's ridiculous. So I ask again, which one is it?

[frontporch]

It does work?

Because I've called non-stop and no answer, only able to leave VMs!

Can i have a number that actually works as customer service? Because your chats takes days and weeks to be respond.

[The-PCRRG1]

No on responds they just take your money. I would not recommend But SEM RUSH is another SEO tool site. PCRRG!!!