Help: trying to get social media channels to show up in SERP knowledge panel

[therealfudgypup]

I have embedded the code intended to tell Google which social media profiles (Facebook, Twitter, YouTube, LinkedIn, etc...) are associated with client on their website.  It was done via the Yoast SEO plugin for WordPress.

I have also tested that code on Google's structured data testing tool and it checks out.  I had previously used another SEO audit tool (Seomator) and that said it checked out as well.

However... the SERP for this client is still showing only their basic Google business listing info and not the additional panel showing their associated social media channels.  I followed some instructions (https://developers.google.com/webmasters/social-markup/#my_social_media_profile_isnt_displaying) searching to fix this problem at the Google developer site and it said something about clicking "feedback" at the bottom of the knowledge graph panel and then clicking on "wrong?" over the name and then entering something about how it's not displaying the social media channels.  The problem is I don't see this text: "wrong?" anywhere to click on.

Been troubleshooting this for a month now and can't find an answer.  Did I do something wrong like not turning around once counterclockwise and barking like a seal?

[PatrickDelehanty]

Hi there

A few suggestions:

1. I would make sure you have all REQUIRED code in place to make sure that these attributes are able to populate. The reason I say that is because sometimes it's very easy to miss certain pieces of code that Google and other search engines require, by no fault of your own. Review those requirements here.

2. When you click "Feedback" or "Suggest an Edit", try clicking the little pencial / edit button next to your logo. You'll see a description box pops up there. I am willing to bet that's where that want you to put your issues - try it there. You're not going to hurt anything, especially if your profile and code mark that image up as the logo.

3. Give it time. Sometimes Google takes it's sweet time noticing changes and code. You're at the mercy of their crawl, so don't be discouraged, just keep an eye on it. The best thing you can do is have your code in place, you're already ahead of the game in that aspect.

Hope this helps - let me know if you have any questions or comments! Good luck!
Patrick

[therealfudgypup]

Patrick,

Thank you very much for taking the time to respond and I apologize for not responding sooner.

This issue is a real head scratcher as it turns out.  I think what's going on is my client has multiple gmail accounts with various pieces of key information about her business spread across each one.  I think it's going to have to first be untangled; getting info off some of her gmail addresses and then added to her one business gmail (like her location for example).

Some other advice I'd received when calling Google My Business is that all that stuff is managed there.  That's what led me down this path.