Help! Getting 5XX error

[Llanero]

Keep getting a 5XX error and my site is obviously losing ranking, Asked the hoster. Nobody seems to know what is wrong. Site is www.monteverdetours.com

I know this is probably an obvious problem and easy to fix but I don't know how to do it!

Any comments will be greatly appreciated.

[Highland]

A 500 error typically means some kind of software failure in the web server.

What URL is producing the 500 error? Or is it the same URL every time?
You're running Apache so if the web host software isn't set up right, I could see a segfault causing a random 500 error.

[Llanero]

It is the URL of the main page http://www.monteverdetours.com/

[Highland]

Ah, I see now (was looking at the server headers by mistake). Yeah, it is returning a 500. Your host will have to fix it for you because it's either a problem with your software or the web server. If they can't, you need to change hosting companies. That's inexcusable for any hosting company to have their software return a 500. And there's something right with the server because the AJAX calls and images are returning 200 (which is normal).

[Llanero]

Thank so much for you response. I am looking to change hosting as soon as possible. I am based in Costa Rica and my site is in Modx. Any suggestions of a good hosting company that supports MOdx??

[Highland]

Never heard of it but it seems to be a standard PHP/MySQL CMS. That kind of hosting is a dime a dozen.

if you're looking for a full service host they have a page of recommended hosts.

http://modx.com/partners/hosting-saas/