Cannot re-activate PPC after GWT violation has been removed.

[ahw]

Google adwords not allowing us to reactivate after GWT violation removed and site deemed clean by Google.

Attempts at reaching them for guidance have been unsuccessful. Any suggestions?

Thank you.

[Andy.Drinkwater]

Hi,

Have you had a read through the Adwords account suspension page here? It might give you a few ideas of things to try. You could also contact them and see if you can talk through your specific issues.

-Andy

[Alick300]

Hi,

Site suspended due to GWT violation? I presume you must have received email from Adwords team about reason of suspension. I have never heard that I have gone through many site suspension reason but it is first time I am hearing this that site penalized due to GWT violation.

can you tell me what kinds of GWT violation occurred ?

You can also contact them (adwords support team ) to resolve the issue suggested by Andy.

Thanks

[ahw]

thank you for your response.

we ended up getting a violation because our website was infected with maleware. We successfully identified the code, removed it and subsequently were noticed by Google that the site was now clean.

During the period when the site was infected, our adwords campaigns were suspended by Google, which made total sense. We never got an specific notifications from the Adwords group stating they were suspending the campaigns.

We assumed that once the site was determined to be 'cleaned' by Google, our Adwords campaigns could be re-activated.

So far, our efforts to reach out to Google have failed. No communications and no understanding what still remains to be addressed.

Any suggestions or contact information would be appreciated.

Thanks for your help and support.

Alan

[Andy.Drinkwater]

Hi Alan,

**Any suggestions or contact information would be appreciated. **

You could take a look at the contact link I gave you above?

-Andy

[Dr-Pete]

I've been through something like this once, and, unfortunately, even with substantive ad spend, it took a lot of time and effort to get an AdWords rep involved. You have a couple of choices:

(1) Complain very loudly, including Twitter and Google Webmaster Forums. Yes, it's not the ideal solution, but it works more often than it should.

(2) Contact anyone you can at AdWords and try to get rep time. I'll tell you what we did - I'm not saying you should do it, but desperate times, etc. We went to a Google Analytics meet-up and got a few cards from Googlers. Then, we emailed all of them. Since they were out of town (for the meet-up), we got their vacation auto-responders, so we emailed all of their bosses. This continued until some VP got so annoyed he demanded someone assign us a rep to shut us up.

Look, I'm not proud of it, but that client got their ban lifted.