Why is Report Email not White labeled

[Multiverse-Media-Group]

I'm at a loss here as I've just discovered (after running my new account for about a month) that the white label of reporting is incomplete and you didn't even warn me.

I just saw an email delivered from the custom report section. I went through and set it up including custom logo so everything would be white labeled and even checked everywhere else in the preview to ensure that nothing about Moz showed up.

This I was greeted this morning with a bunch of reports for multiple campaigns going to multiple clients and in all cases the email was branded as Moz. It's from a Moz email, has a Moz header and footer, and even has links for managing moz email preferences as well as Moz's privacy policy.

I'd love to know who thought this was white label? Seriously, this is absurdly ridiculous. Is there a fix?

Micha

[jfillman]

Branded reports are not available in the $99 per month plan.  They are only included in the $149 per month, $249 per month, $599 per month plans.

[ErinMcCaul]

Hi Micha,

Thanks for reaching out. My name is Erin, and I'm on the Moz Help Team. Can you email us and let us know the specific campaign/reports that you're having issues with? We can help you look into this from there.

We look forward to hearing from you, and Happy Monday!

Erin

[Multiverse-Media-Group]

jfillman, if you read my reply, I CAN white label the actually reports, which means that I am above the $99 plan. What I'm talking about is Moz's lack of white label email feature.

Erin, this isn't a question about wether or not me account or campaigns have issues. This is a question of why your automated report emails themselves are not white labeled. Yes, the PDF report is white labeled, but the email shows Moz.

Not to be rude, both it really seems like neither one of you actually read my reply.

Erin, please respond with an answer to my actual questions. Thank you.

Micha

[KeriMorgret]

Hi Micha,

As a quick favor, can you point out where it says emails are white labeled, so we can make sure that's clear?

Thanks!

[Multiverse-Media-Group]

I don't know if I ever read that implicitly. However, one would infer based on literature that says there is white label reporting that the delivery of said reports would also be so.

If not, you should at be be VERY CLEAR and upfront that it does not. As it stands, I just sent several automated report emails thinking they were white labeled but weren't. There was no warning, no copy on your features, absolutely nothing to indicate that it's NOT white labeled.

Don't call something white labeled if it's only halfway so.

Micha

[Multiverse-Media-Group]

It's been a while on this. Any updates? I still can't configure these emails to be scheduled to automatically go directly to my clients because they contain your branding, even though the plan states "branded reports". In your defense, it still doesn't say branded emails, but when one see you can auto schedule reports and the those reports are white labeled, it's implied that the email itself would not be labeled as Moz.

I really want a fix for this. It's silly how long this has been like this with no fix. Please advise. Thanks.

Micha

[Multiverse-Media-Group]

By the way, and I've asked for this too... someone marked this comment as "answered", which to me it never has been. I've also asked that this be changed in your system. I get that your administrators may feel the need occasionally to mark a response as answered, especially if the customer hasn't responded in some time. However, the way it's currently setup, it allows you to mark this even though I don't think it is (because it's not really).

So, you NEED to let us, YOUR CUSTOMERS, control when we think our issues are resolved, not when you think our issues are resolved. This is a huge difference and one that any company that cares about it's customers should instantly understand, yet nothing has been done about this. Confusing really.

Micha

[AsOneDesign]

Did anybody ever get an answer to this? Is it possible to brand the report email itself and set a personalised return email address?

[KeriMorgret]

Hi! Looks like you got an answer in our help desk as well. We do not have the ability for us to send an email with your return email address. In the custom reports section you should be able to remove all of the Moz branding in the report and replace it with existing companies logo.

[GEWEB]

I am a new Moz customer and specifically chose the $149 plan to get "branded reports"

My Logo shows on the pdf report but when that report is emailed to the client there is a big black banner at the top of the email that says MOZ! I chose branded reports so that the customer would see my branding not MOZ.

This is very frustrating and there is no good answer from MOZ, I know that you can send the email with my return email address but why do you have to put the MOZ branding in the email.