AdWords question on text ads

[DanDeceuster]

Hey all, I have a certain format I want to follow on my text ads across several ad groups. I deleted all the past ads and only three ad groups remain with ads that follow this format.

When I hit add new ad group, the ad come pre-populated with the text of a now deleted ad and I cannot for the life of me change it. I would love for one of my active ads to come up as I only have to change one name and one number in each ad.

How do I control what that default ad is? How can I make it stop being an ad I have deleted. Please help!

[adriandg]

I wish i could help you, i myself am just looking into and learning adwords.  That sounds like a question that you could ask of the google adwords support department.  Remember in this case you're the client, they're getting money from you, so they will be more than happy to give you help/advice on how they can better take your money

[adriandg]

just got an e-mail from google actually:

Hello from Google!

We're delighted to share some great news. We recently introduced free phone support for all of our U.S.- and Canada-based AdWords advertisers. Now, when you have a question about your account or advertising campaigns, you can find helpful answers online, via email, or over the phone.

1-866-246-6453 or

1-866-2-GOOGLE

or email us using our online form

Please have your Customer ID XXXXXXX ready when you call or email

Our specialists are ready to take your call between Monday-Friday, 9am-8pm Eastern Time.

[firstconversion]

Note sure but mayeb helpful

Are you synced between editor/web? make sure you are

Are you recreating the adgroup with the same name of the ad group you have deleted? It always used to go a bit funny and Ive always since avoided creating adgroups with the names of deleted adgroups

[KeriMorgret]

Dan, IIRC, it may relate to the sort order and looks at the ad that's currently at the top of your list of ads. Try showing only ads that are not deleted, or sorting by impressions in the past month (thus showing the most active ad at top), and see if that works.