My Whole Moz Account Went Missing - Started From Scratch But Not Working Again

[GarethParkin]

Hi guys my whole moz account went awol - lost all my previous campaign data in terms of search listings - got a bit fed up so started from scratch, the first week was ok but now I login to see where I am on the search engines and all I get is '-' can anyone help - I am paying top dollar for this service but it seems so unstable, I thought I was using this to save me time keying in hundreds of search phrases and manually checking them and as I am sure many of you will appreciate checking daily can drive you crackers so I signed up with the belief that once a week I would get an in depth report and as such I could take a sigh of relief and get away from the obsessive compulsion to check my listings daily - this does not seem to be the case - pretty frustrated to be honest.

kind regards

Gareth

[StefPachall]

Hi Gareth,

So sorry for the trouble you're having! Can you submit this issue at help@moz.com so we can look into this further? We will need the email for your account to look into it.

Thanks,
Steffany